Logo de Lumer Aura
Visiter le site web

Lumer Aura Avis 8

•
TrustScore 3.5 sur 5

3,5

Bijouterie
Écrire un avisVisiter le site web
Écrire un avis

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

À propos de l'entreprise

  1. Bijouterie

Écrit par l'entreprise

Lumer Aura is a demi-fine jewelry brand inspired by individuality and quiet confidence. Our designs combine refined elegance with nature-inspired elements such as florals, butterflies, and organic textures. Crafted primarily in sterling silver and carefully selected materials, each piece is created to balance timeless beauty, comfort, and everyday wearability. Guided by our commitment to sustainability, we embrace ethical sourcing and responsible craftsmanship. We believe in creating jewelry with intention — pieces designed to be treasured over time, rather than quickly replaced. Because true beauty should endure, without costing the world it belongs to. At its heart, Lumer Aura celebrates meaningful moments and encourages individuals to stand confidently in who they are, shining with their own light.

Coordonnées de contact

3,5

Moyen

TrustScore 3.5 sur 5

8 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus
Noté 3 sur 5 étoiles

Product quality

The bracelet arrived in perfect condition and it is incredibly beautiful

I recommend ordering here

The clasp is really fragile though, it broke when I was wearing it on my hand.

13 avril 2026
Logo de Lumer Aura

Réponse : Lumer Aura

Thank you so much for your kind words — it truly means a lot to us.
We’re so happy to hear that you love your Lumer Aura's pieces and had a positive experience with our support team.
Thank you again for your support, and we hope to accompany you in many more meaningful moments

Noté 2 sur 5 étoiles

Pendant is so small

Pendant is so small, for that price.
I regret buying.

27 mars 2026
Logo de Lumer Aura

Réponse : Lumer Aura

Thank you for sharing your feedback with us, and we’re truly sorry that the piece did not meet your expectations.

Your feedback is very important to us, and it will help us present our product details and wearing experience more clearly in the future, so that every customer can feel more confident and certain when making their choice.

Noté 5 sur 5 étoiles

Really nices pieces

Really nices pieces, exactly as shown. Very good value and great service after sale. I made an error in my purchase and the team went beyond to help

25 mars 2026
Logo de Lumer Aura

Réponse : Lumer Aura

Thank you so much for your kind words — it truly means a lot to us.
We’re so happy to hear that you love your Lumer Aura's pieces and had a positive experience with our support team.
Thank you again for your support, and we hope to accompany you in many more meaningful moments

Noté 5 sur 5 étoiles

Acquisto di anello

Acquistato il 24 marzo, arrivato a destinazione in Italia il 7 aprile. Ho contattato anche l'assistenza tramite email per alcune informazioni riguardo il tempo di spedizioni e sono stati molto cordiali e precisi nel rispondere.
Ho acquistato un anello ed è veramente bello, i processi sono leggermente lunghetti quindi non vi aspettate che in 2 giorni possa arrivare l'ordine.

30 mars 2026
Logo de Lumer Aura

Réponse : Lumer Aura

Thank you so much for your kind words — it truly means a lot to us.
We’re so happy to hear that you love your ring and had a positive experience with our support team.

We truly appreciate your patience with the delivery time — beautiful things do take a little time, and we’re so grateful for your understanding.

Thank you again for your support, and we hope to accompany you in many more meaningful moments

Noté 2 sur 5 étoiles

No Response from customer service

I want to exchange a necklace because i inadvertently ordered 2. I have sent two emails to customer service with all if the irder setails and have received NO RESPONSE.

22 mars 2026
Avis spontané
Logo de Lumer Aura

Réponse : Lumer Aura

We’re very sorry for the inconvenience caused and the experience you’ve had.

Our customer care team will reach out to you again shortly. In some cases, our emails may be filtered into your spam/junk folder, so we kindly recommend checking there as well.

Thank you for your patience and understanding — we will make sure this is resolved for you as soon as possible.

Noté 1 sur 5 étoiles

I didn’t receive what I purchased and I…

I didn’t receive what I purchased and I didn’t receive any refund if you canceled my order by your side either.

2 mars 2026
Logo de Lumer Aura

Réponse : Lumer Aura

We’re so sorry for the issue — this is not the experience we aim to provide.

Please contact us at customercare@lumeraura.com
with your order details, and we’ll prioritize and resolve this for you.

Noté 5 sur 5 étoiles

Demorou um pouco mas chegou .

Demorou um pouco mas chegou .
Estou muito contente pela experiência.
E o fio corresponde á foto.

22 mars 2026
Avis spontané
Logo de Lumer Aura

Réponse : Lumer Aura

Thank you so much for your patience and kind words. We’re so glad your piece arrived safely and that you love it.

Enjoy your jewelry, and we’re always here if you need anything.

Noté 5 sur 5 étoiles

Very professional and the product as…

Very professional and the product as the picture and Very beautiful

10 février 2026
Logo de Lumer Aura

Réponse : Lumer Aura

Thank you so much for your patience and kind words. We’re so glad your piece arrived safely and that you love it.

Enjoy your jewelry, and we’re always here if you need anything.

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus