LuminaldigitalAvis 

1 158
TrustScore 4.5 sur 5

4,4

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Great company, Sarah is amazing at what she does and always goes above and beyond to meet our companies requirements and we would not use anyone else. Robbie CEO Roma Construction

Noté 5 sur 5 étoiles

Luminal Digital have been great with helping us with all things PPC, SEO and META. Can not thank Sarah F enough she is always so helpful and goes above and beyond to support us. Great company

Noté 5 sur 5 étoiles

I have been with the team for very long time now and they always been honest and done exactly what they said. I’m very happy with the website and how well the team managed it. If I have any qu... Voir plus

Noté 2 sur 5 étoiles

Really bad. Once the smarmy salesman collected the 50% deposit, it went immediately downhill. The staff are outsourced (cheaply inevitably) from other countries, and the additional sales' attempts... Voir plus

L'entreprise a répondu


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucune trace de demande d’avis

Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 88 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,4

Tous les avis

(1 158)

154 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

Anuj and Christine were a tremendeous…

Anuj and Christine were a tremendeous help to me when i was building my company's website. They were highly proficient in their duties and was also very patient with me when i asked them to give me more time to complete the payment. Anuj also went extra mile in ensuring i understood the technalities involved in operating the website in accordance with my business needs.

If you are looking forward to building a website that is great and affordable, kindly approach ElevateOM for a premium experience.

Thanks
Chyfrontier

25 août 2025
Avis spontané
Logo de Luminaldigital

Réponse de Luminaldigital

Thank you for your feedback. We do have the best teams!

Noté 1 sur 5 étoiles

Misrepresented product

Unfortunately, my experience with this company was very disappointing. The service was misrepresented during the sales process, and after paying a deposit I was informed that several essential features were not included and required additional fees. Some of these were things I had specifically asked about before proceeding.
When I raised this issue, the company refused to refund the deposit and instead accused me of not doing my own research, despite the fact that I relied on the information provided by their team. I feel the pricing and scope of work were not made transparent upfront.
I would strongly advise anyone considering this company to get a full written breakdown of what is included and all potential costs before paying a deposit

8 octobre 2025
Avis spontané
Logo de Luminaldigital

Réponse de Luminaldigital

Thank you for your review, though we do disagree. We do have a large number of services to support your website, though they are certainly not essential. We provide SEO, content writing, Social Media creation and management, business cards and video creation. These are all here to support businesses and their needs.

Noté 5 sur 5 étoiles

Excellent customer service and response

I was really impressed with Elevate OM. Keith Emmerson initially took a lot of trouble to understand our complex low budget brief. Then an account team lead by Senior SEO Acount Manager Stacey Swinburn did their level best in a short time and provided a very professional response. Stacey in particular could not have been more thoughtful and communicative. Well done Elevate OM!

16 décembre 2025
Avis spontané
Logo de Luminaldigital

Réponse de Luminaldigital

Thank you, Bruce! We do have an excellent team!

Noté 1 sur 5 étoiles

AVOID THIS COMPANY AT ALL COSTS

This company did not fulfil the contract we had with them. The website needed extensive work after they had finished and we didn't receive one enquiry from clients after employing them. The company are aware they did not do the work they were employed for, but refused to refund us. WE ARE NOW HAVING TO GO THROUGH SMALL CLAIMS COURT. If I could give them zero stars I could. Appalling.

19 décembre 2025
Avis spontané
Logo de Luminaldigital

Réponse de Luminaldigital

Our account manager has been in contact every month sharing insights and feedback on the work applied on a monthly basis, we are happy to reshare these emails. "the marylebone clinic" is a highly competitive search term as there are multiple sites already optimised to appear for this keyword and we did recommend something more specific.

Noté 5 sur 5 étoiles

Website redevelopment

Both Jackie So my project manager, and the web developer , Anuj Garg have been wonderful. They've been at all times patient, professional, respectful. I am VERY pleased in deed with my new website.
HUGE thank you.

Bren

18 décembre 2025
Avis spontané
Logo de Luminaldigital

Réponse de Luminaldigital

Jackie and Anuj do make a great team!

Noté 1 sur 5 étoiles

I would not recommend this service

I would not recommend this service. I was reassured the price was a one-off fee, only to later be stung with a £50 per month subscription just to keep my website running.

Customer support is almost entirely automated and completely unhelpful. The process was long, stressful and the end result was poor.

I’m utterly disappointed. This has genuinely affected my small business — I was just looking for some honest support, not to be misled, conned and left having wasted a significant amount of money that was far from cheap.

I see that elevate responded and made note that I had already contacted them about how miss leading their services was as I ensured I asked before purchasing as I wouldn't be able to afford fees after to "keep my website live" . Completely unethical and their response does not offer any solution at all!

18 janvier 2025
Avis spontané
Logo de Luminaldigital

Réponse de Luminaldigital

This is very sad to see....

This client has left us feedback before when payments are due. The site was complete to a very high standard with the 6 months free hosting. After this she can either stay with us or move to an external provider. We passed her files to her earlier this year, but looks like she never put this live again.

Our fantastic support team is 100% human. You can call then or email them for anything. There are 7 members in total and all very helpful.

If you're looking for an awesome site or marketing for an existing site with an excellent human support team and Project Managers, please don't hesitate to get in touch!

Noté 5 sur 5 étoiles

Genuinely brilliant company, switched on

Genuinely brilliant company offering excellent value and brilliant service. I asked for them to build a website and they offered an affordable quote and turned around 2 mock ups in a matter of days. They have a solid grasp of what the specific website needs and could deliver beyond my expectations. Would also use them for other services such as PPC which I need based on the service received.

17 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Website creation and ongoing support.

I decided to engage with ElevateOM to build my website and I have ended up with a very professional and functioning site. Since then I have also signed up to ongoing web support and I can only say it was a good decision on my part. I have had a number of occasions where I needed support and guidance - because I am new to this and it is not my area of knowledge and expertise. Every time I have needed technical support and/or guidance I have always had a great response. A special mention for Avinash who has built the website from scratch and made edits and improvements along the way. Responses to my queries and problems have always been quick and problems have been resolved. A mention to for Chai in support who also responds quickly and professionally.

16 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Anuj and Cristine did an outstanding…

Anuj and Cristine did an outstanding job creating my website, Tiny Tents Sleepovers. From the very beginning, they were incredibly accommodating and easy to work with. Every request was handled quickly, and nothing was ever too much trouble for them.
The communication throughout the process was excellent, and the final result exceeded my expectations. My website looks professional, modern, and exactly how I envisioned it.
I’m truly grateful for their hard work and dedication. Highly recommended for anyone needing a website built!

11 décembre 2025
Avis spontané
Noté 1 sur 5 étoiles

Terrible and disgusting experience

Terrible and disgusting experience, total ripped off. I was given only bad and worse option in web design so my only choice was already bad at the start. The main page still has issues and they said will be corrected when going live. Midway they kept asking for money beyond what they said as fixed price at the start. When I asked to set up the email app on my phone they were reluctant to help me to set it up and finally I had to shout at them to do it. Above all of these they asked for another £620 to keep the website going.
Scammmmmmmers

7 décembre 2025
Avis spontané
Logo de Luminaldigital

Réponse de Luminaldigital

Thank you for your review Mohammmad. We were quite sad to see that you like to leave only negative feedback for companys and call them scammers....

You were sole a brochure website that was completed within a month. We did ask for your feedback on our designs and can see that you did seem very pleased and signed them off.

Regarding further payments, yes, this is for hosting. Servers do cost money and need constant maintenance and attendance. No company offers free hosting for life due to this. I can see the hosting team has reached out to you. Please do get back to them.

Noté 1 sur 5 étoiles

Avoid avoid

Avoid avoid, I started the process of having a website designed after talking with them on the phone. I paid half the amount. I told them I had a Wix site and that was struggling with all the keywords. Tags and such things. They told me no problem at all they would be doing all that. The next day I got a form through from them to fill in, they wanted keywords, tags and meta descriptions all the things that I had struggled with in the Wix site I was now expected to do again. I cancelled the design of the website which they did not listen to. It was escalated to a manager who I told again I wanted to cancel. 30 mins after emails were back and forth I received a email from a designer that had been put in charge of designing my website. So they were just taking no notice of me. Them more emails and eventually got told no refund even though no work had been done in making me a website. Manager said wanted to help, so suggested that with the money I had paid if they could do the keywords, tags meta descriptions on my Wix site. Got told no that my website has already started to be designed even though I had cancelled. So please avoid and get yourself a company that actually listens to what you want and doesn’t steal your money, or you will end up like me paying over 400 pound for nothing.

2 décembre 2025
Avis spontané
Logo de Luminaldigital

Réponse de Luminaldigital

Thank you for your review. You were contacted 5 weeks before your hosting expired. We do give clients plenty of time to decide to renew or move away to another hosting company. You can back your emails up with outlook and re-populate them once you have recreated them. Regarding files, they will not be corrupt. We do suggest you find a competent company who can upload site files to a suitable server. Kasey, we are sorry, but we cannot provide further support as you decided not to pay for it.

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus