Wow! I've never experienced Customer Service like it! Above and beyond says it all. Quick to reply to my query, and provided a resolution far more than I was hoping for. And as for the LUNA Orbit m... Voir plus
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The Luna mirror is my absolute favourite item in my handbag, if you don’t have one, get one! I had to get in contact due to a minor fault and I can’t tell you how friendly and helpful they are. It’s r... Voir plus
I purchased an eclipse travel mirror from a 3rd party retailer as a Christmas present and have a question about how long the mirror should stay lit on a full charge as I think the one I bought has a f... Voir plus
Can't rate LUNA London Mirror enough. Great customer service and a great product. It's simple to put together (magnetic ball and socket), the battery lasts well - a few weeks and is easy to charge wit... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
LUNA London is a consumer electronics company specialising in dynamic personal mirrors, making days brighter & daily routines easier for our customers across the globe.
Coordonnées de contact
LUNA LONDON TECHNOLOGIES LTD, 4th Floor, Silverstream House/45 Fitzroy Street, Fitzrovia, W1T 6EB, London, Royaume-Uni
- support@lunalondon.com
- lunalondon.com
4,4
Excellent
89 avis
N'a pas répondu aux avis négatifs
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Best Customer Service Rep: Megan!
In addition to offering a terrific product the customer service at Luna London is outstanding! A few weeks after purchasing my Luna mirror I accidentally dropped the separate magnifying mirror and it shattered. I contacted customer service, (Megan) asking if I could buy a replacement. Not only did they replace the mirror they sent it to me absolutely free! Outstanding! I rarely witness this type of commitment from companies so what a delight it is to be able to share this experience with other potential and existing customers.
12 avril 2024
Avis spontané
5 Stars All Round
Very happy with the service and product provided by the LUNA London team.
Customer service was great, and delivery of my order was speedy and extremely well packaged!
5 star experience all round. Would definitely recommend.
22 février 2024
Avis spontané
Excellent product and service
Received the Orbit mirror and the quality is fantastic. Incredibly speedy delivery, excellent product and the customer service is outstanding. Would definitely order again and highly recommend.
13 février 2024
Avis spontané
Lovely Mirror and excellent customer service
I bought one of these for travelling as I’m fed up with poorly lit Hotel mirrors and I’m so glad I did. It’s very light and compact with 2 brightness settings and comes with a charging wire so no chance of batteries running out on you.
My only regret is that I didn’t find out about this earlier.
16 janvier 2024
Avis spontané
A company that cares...
A company that cares, values their customers, and stands behind their products!
Seriously! Meagan is so quick to reply to emails, concerns, helpful and if not resolvable immediately makes good on their promises! I have had issues with my beautiful mirror Orbit and even after I have had it all this time, as we speak she made sure that after back n forth emails of troubleshooting - they are sending me a replacement! Products are just beautiful and classy! I will definitely buy from again! And recommend to everyone!
Oh and when I first purchased my mirror the detachable magnified was just not staying put - they immediately upon release of upgrading it - sent me out another one.
In this day of so many companies not caring, not honoring promises, not even replying to our concerns -LUNA and Meagan and the team are a breath of fresh air and I for one am VERY appreciative!
GO BUY THEIR PRODUCTS on they website and on amazon - (just be sure its legit there)
5 janvier 2024
Avis spontané
An outstanding service.
I ordered a mirror from Luna and had some courier related problem. No fault of Luna at all. I contacted Luna and was delighted with the speed of the response (Thanks Megan) and the issue was resolved in no time at all. Outstanding customer service, and the product is of excellent quality. So buy from this company with complete confidence.
17 décembre 2023
Avis spontané
Compact mirror, would highly recommend…
I have recently purchased the compact mirror and I would highly recommend!
If you’re like me and struggle doing your make up in these dark mornings, look no further! This handy compact mirror has 3 different light functions, it’s great!
The size is perfect to pop in your bag too!
Speedy delivery, would recommend.
3 octobre 2023
Avis spontané
Amazing product
I absolutely loved this product, super speedy shipping and outstanding customer service.
4 octobre 2022
Avis spontané
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