More lies!
This is a follow up on my previous reviews of this deceitful company. I was reimbursed for the duplicate charge for my order, but they will not reimburse me for the inflated number of patches. I had ordered 6 patches for $11.99 and was charged for 6 boxes for 81.89. To add insult to injury, the order was duplicated. I disputed the charges on my credit card but, after a lengthy exchange of emails with their customer care team, I was encouraged to withdraw the disputes, so that I could return the unopened package and be reimbursed. My credit card was recharged 2 x $81.89. But since it had taken so long to come to this agreement, I could not return the package and be reimbursed anymore. After I reported this to the Better Business Bureau and the Federal Trade Commission, Lunavelle refunded me for the duplicate charge but not for the inflated order. I was told that they could not proceed with the refund, because of an ongoing dispute. I contacted my credit card company and they said that there was no dispute and that everything had balanced out more than a month ago. When I informed Lunavelle about this, they said that they could still not reimburse me, because the dispute was still open in their records. What a scam! And now they had the audacity to post a reply to my review, stating that the dispute had been resolved!!! I have wasted three months of my time to settle this matter, just because it is so wrong! I am going to update my reports to the Better Business Bureau and the Federal Trade Commission. My credit card agent said that all the other victims of this scam should do the same, so please do!