Would not recommend Lupipop. Our trampoline is only a few months old (purchased November 2025) and a netting pole has already snapped. This happened during a windy day, but it was properly secu... Voir plus
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Lisez les avis des autres
everything went to plan and on timewhich was fantastic for our young granddaughter's birthday! To be honest I have not yet seen the product because it was delivered to our granddaughter in Sydney and... Voir plus
Great product we love it, but some of the joining pin inserts are not sunk deep enough into the pine and my partner cut his hand trying to pry the joiners over the pin. We now have blood stains on the... Voir plus
My order came very quick, well packed and as described. I feel the instructions and parts could be more detailed and labeled to aid in easy assembly. My children love the castle slide and seems durabl... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Our goal at Lupipop is to improve the health and happiness of your kids. That's why we take immense pride in providing you with long-lived kids accessories that hold the power to ignite their imaginations, spark their curiosity, and create treasured moments that will last forever. With our carefully selected range of our exclusive products, we aim to be a part of your journey in nurturing a childhood filled with laughter, wonder, and a deep sense of fulfilment…
Coordonnées de contact
7 Duigan Drive, 3194, Moorabbin Airport, Australie
- 0435135958
- service@lupipop.com.au
- lupipop.com.au
4,0
Bien
88 avis
Demande des avis aux clients
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N'a pas répondu aux avis négatifs
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Scam? No response. No refund.
Not sure I am ever going to get a response. Bought an item end of October which said it would be dispatched 8/11. Messeged when it hadn't been sent and they then said it would be dispatched 15/11. It wasnt shipped so I messaged again to ask when it was being shipped with no reply. Messeged two more times again this week also with no reply.. Basically just threw money away and not sure how to get it back :(
24 novembre 2023
Avis spontané
No response when contacted
You don't respond to emails. We have purchased a ride on car that does not work. No phone number is also an issue.
6 novembre 2023
Réponse de Lupipop
Over the past week, we encountered unforeseen technical issues that affected the functionality of our email system. We understand the importance of seamless communication, and we deeply regret any inconvenience this may have caused you.
Our team has been working diligently around the clock to address and resolve the issues.
We understand the importance of reliable communication, and we take this matter very seriously. We appreciate your patience and understanding during this time.
Réponse de Lupipop
Thank you for taking the time to share your feedback. We genuinely appreciate your input, as it helps us understand areas where we can improve our service.
We're sorry to hear about your less-than-satisfactory experience, and we would like to address your concerns. Could you please provide more details about the specific issues you encountered? Your insights will assist us in identifying and rectifying any shortcomings in our service.
Our team is committed to delivering a positive experience for our customers, and we take all feedback seriously. If there's anything specific you would like us to look into or if you have suggestions on how we can enhance our services, please don't hesitate to share them with us.
We value your business and hope to have the opportunity to make things right. Please feel free to reach out to our customer service team directly at [customer service email or phone number], so we can address your concerns promptly.
Once again, thank you for bringing this to our attention. We look forward to the opportunity to better serve you in the future.
Réponse de Lupipop
Thankyou so much!!!
We hope you shop with us again❤️
Fast shipping
Fast shipping, great product range and really happy with the price and quality!
30 octobre 2023
Réponse de Lupipop
Thankyou so much!!!
We hope you shop with us again❤️
Connetix are hands down the most…
Connetix are hands down the most versatile toy we have my 2 yo loves them and so do we!
30 octobre 2023
Réponse de Lupipop
Thankyou so much!!!
We hope you shop with us again❤️
Fast delivery and quality items
Fast delivery and quality items. Its a pitty the postage was so expensive
27 octobre 2023
Réponse de Lupipop
Thankyou for your feedback. We appreciate it😊
Réponse de Lupipop
Thankyou so much!!!
We hope you shop with us again❤️
Delivery was a shambles
Delivery was a shambles. Should have received two boxes but only received one. The only solution that I received from Lupipop was to ‘wait’. I’m now getting the other half of the order a week after the first half was delivered. I understand that delivery issues are dependent on the courier company but Lupipop did not want to deal with them directly at all so I had to do it myself.
27 octobre 2023
scammer????…
I ordered a couple of items from this website on 22/10/23. After 2 days, I received an email for the tracking number and it says "shipment for order ***** is on the way". I kept checking for the tracking number that they provide but up until now its not working. I contacted them and they told me the item hasnt been dispatched??? today i received an email that they are still waiting for the other item to arrive??🤬
31 octobre 2023
Avis spontané
Lovely product
Lovely product, lots of options & colours of kids products! Postage was quick too 👍🏽 I did see the slide cheaper on another site but happy to support an Aussie business. Thanks 😊
3 octobre 2023
Réponse de Lupipop
Thankyou so much!!!
We hope you shop with us again❤️
Extremely quick service and delivery
6 octobre 2023
Réponse de Lupipop
Thankyou so much!!!
We hope you shop with us again❤️
My menbento insulated lunch box is not…
My menbento insulated lunch box is not keeping the food hot.
4 octobre 2023
Bought 2 of the Cocoon for my grand…
Bought 2 of the Cocoon for my grand daughters❤️
26 septembre 2023
Réponse de Lupipop
Thankyou so much!!!
We hope you shop with us again❤️
Mixed experience - would not buy from again
The good - I got my item in the end, and they provided some assistance via email BEFORE I bought anything.
The bad - Once purchased, the tracking number provided did not work for over a week. I had zero response from company about where my item was, despite many emails and texts to the numbers listed against the business. The only time I got a response from the company regarding the item I bought was once I lodged a payment dispute when I was getting no response and no item had arrived, and I thought I had been scammed. Then got an immediate response (what a shock).
Would not buy from again purely due to the lack of customer service, no phone number to speak to anyone, and zero response on the 'live chat' function ever.
18 septembre 2023
Avis spontané
Réponse de Lupipop
Thankyou so much!!!
We hope you shop with us again❤️
Very happy with purchase
3 septembre 2023
Réponse de Lupipop
Thankyou so much!!!
We hope you shop with us again❤️
I am actually very disappointed
I am actually very disappointed, the item is faulty and I did email you. I also tried to call the number but no one has replied back to me. I would like to return the chair please as I have paid $300 and I don’t even get a simple reply back regarding the issue I have.
31 août 2023
My first book
This book has to be the best made child's book I have came across, the colours are bright and all the activities in it are age appropriate
29 août 2023
Réponse de Lupipop
Thankyou so much!!!
We hope you shop with us again❤️
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