Luscombe & CO Avis 

Luscombe have been really great to work with. Quick in response and accessible when sorting out new contracts, maintenance issues and general letting needs. Staff are helpful and polite and tolerate my late replies very well. Would recommend.

Great service from Lauren!
And all company! Thank you.

I have found the Luscombe team to be very helpful and friendly. They are also very quick to respond when anything is required from me. Thank you

We have always received excellent service from Luscombe & Co, particularly from Lauren.

Lauren has always been very quick to reply to any emails and has been very patient with us when we have had queries.

Luscombe & Co have also been very quick to solve any repair / maintenance problems at the property.

Would highly recommend!

I don't leave reviews for most estate agents because they usually pretty rubbish but Luscombe & CO have always been great.

We have been tenants with Luscombe & CO for 2 years now and never had any issues.

Lauren has always been very speedy to reply and helpful.

If we have had any issues with the property they will sort it out very fast. For example our boiler broke the other week and they managed to get an engineer out to help within hours!!

I have been with Luscombe for several years now and they always great service and staff are knowledgeable and professional. Many thanks to Lauren who always goes above and beyond to deliver a great service. I would highly recommend Luscombe to any current or potential landlords.

Been with Luscombe for several years now and they always deliver,great staff,very professional and friendly,a big thank to all but especially to Lauren.

Using L&Co for almost 6 years now. It is a great pleasure to be their client. I rest assured that whatever issue there is, no matter how small it is, it will be handled in a very short period and in a professional way. Definitely recommended

An issue was brought to my notice from Luscombe & CO with regard to a maintenance issue. I asked if they would get quotes and deal with the work which they did. Very professional and courteous company.
Always prompt service from Lauren, Dawn and the rest of their team.
Many thanks,
Graham

I have always found Luscombes very friendly and efficient. As soon as a tenant leaves they find another one very quickly. Also do all the necessary checks making my life as a landlord so much easier. I would recommend them to anyone needing a letting agent as far as I am concerned they are the best there is

Excellent letting agent! Amazing staff Lauran , Anna and the team. Made letting process easy and clear. Our third property with Luscombe & Co. Happy to recommend them to anyone who is looking for a property to Rent.

Customer service is a joke,
All is fine when you pay on time, but when you've got some problems on the property which Luscombe looking after, you will be ignored or will take them 4,68 moths? or never ....
From Luscombe, to landlords, back and forth blaming each other. Terrible. There are many other agencies on the market where the agent looking after tenants much better then them.
Very not happy customer

We've used Luscombe for 10 years now, they are professional in every way. We satisfy and appreciate the help and support they provide, no matter they are legal matters, repairs or any other matters concerned. We fell well protected.

Lauren has recently been helping me with my tenancy renewal amongst other things. She has been very helpful and friendly, as all Luscombe staff are. Thank you for a great service.

Luscombe always provide a great service to us as landlords. They provide quality tenants with sound references who remain at the property on a long term basis preventing unnecessary and costly void periods. Highly recommend!

Excellent , friendly and very professional. Nothing was ever too much trouble, all the staff are wonderful . I would not hesitate to recommend them at all. Thank you again . Wendy Mackie

Rented a property via Luscombe and the inventory was never shared with us and on moving out the inventory was used to attempt to make huge claims along with landlord. Surprisingly the inventory images was partly taken leaving out images of junk from past repairs done and were left in a portion of the property attempting to charge us for the removal of the junk on exit. Things that were already on the supposed inventory were attempted to be claimed as damages from us. Tried to claim on us for a decrepit cupboard that was prior rusted that we did not inform them it was rusty! Luckily the deposit protection adjudicator was more than reasonable after seeing counter evidence. There were delays with instituting repairs, shoddy repairs made by their workmen they tried to claim we made them. Too many things to write.
It is not one star due to a few of the staff who were very reasonable when dealt with but overall, i'd thread very carefully. Keep evidences of any communication, take your own pictures on entry and exit, ask for the inventory on entry, when poor repairs are made escalate and evidence it otherwise you might be blamed for the shoddy job.
They will be better when they recognise their customers as key to their susteinance

DO NOT USE!! Incredibly unprofessional when dealing with complaints.
The responses I have received in regards to a nuisance tenant have been incredulous.
The attitude from Anna and Demi has been disgusting, quite frankly they require retraining in customer service.

WORD OF CAUTION, ask someone to inspect and photograph your rental property when you take the keys.