Luso Spas Avis 

We ordered a pool cover in April 2023, they said that the covers would be delivered in 8 weeks. After 8 weeks, they said the covers had not arrived and we would have to wait another 8 weeks.
After the following 8 weeks they kept on saying they will be sent the following week. I asked for a refund on the and on week 20 they said again the cover available was bigger than what we had ordered and if we wanted it they would not know when they will be able to deliver to our area.
The person behind the phone hung up twice because I was not being "patient". After a week requesting a refund I finally got my refund. But it has been a real ordeal. I just wouldn't recommend ordering pool covers from this company. Not sure how their hot tub service is as I have not experienced it.

Great stuff. So happy with our new hot tub from Luso. Tom & Reece were fab. So diligent and helpful and committed to giving a great customer service. My follow up for "extras" has been a good experience also. Thank you Luso.

Great communication, lads were really knowledgable and explained everything to me, as id never owned a spa before. They also found a leak and repaired this there and then. Would 100% recommend 👍

We bought the Atlantis, plug and play hot tub from Luso Spa's, great hot tub, nice and powerful, it has bluetooth speakers, and lighting inside and outside the tub so it looks really cool at night. We had a 40amp hot tub at our previous address and this is just as good. Delivery and set up was excellent great service and I would buy from Luso Spa's again

Easy ordering, very knowledgeable over the phone - great communication - delivery guys were brilliant - so helpful and also knowledgeable. Great follow up service - no quibbles about coming out to check a small fault, even though we are 4hours from their base.

just bought a inverboost ux14kw heat pump for our 18m3 inground pool to replace our 9kw heat pump. they done a great deal and delivered the next day. what a beast of a machine I have to say. it takes the pool temp from 29c to 30c in 2&1/2 hours, the old machine took nearly 5 hours. IMPRESSED. these machines show degree rises in 0.1c which is really nice to monitor speed of temp change. APP is also nice to use. spend the money here and not go for a other cheaper heat pumps like I did. 10/10

Had our hot tub now for just over 2 years and right from the delivery the service has been fantastic. We have a slight issue with one of the fountains and someone was out in a matter of days to sort it, I also had a user issue unsure of how to get it to do something and Jay responded straight away to advise me how to sort it. This company don’t just sell you the hot tub and that’s it they are there for you afterwards which is massively reassuring

Samantha is always so helpful and assist me through buying and maintaining our hot tub. Reece is absolutely brilliant, he and the other installer knew what they were doing and made light work of what is a difficult job look easy. So pleased and grateful to all those involved in making it possible to relocate, fit the cover lifter and restarting our hot tub. Thank you

Great team at Lusso, Jay and the team did a fantastic job of supplying and installing our new Hot Tub.

Very helpful when we needed a bit of advice.

Two nice guys a credit to your company thank you Rory and Kailum just had a service they could not do enough for us thank you and will be using again .

Had a hot tub installed today
Steve and Callum where very good and helpful
Great service
Highly recommend
James ( york)

Fast, flexible, efficient service. Diagnosed our hot tub problem quickly and fixed on the same visit. Recommended 👏

Exceptional Service, exceptional product and the installation guys were exceptional. I would highly recommend them. Si B Felcourt East Grinstead.

We had been looking at hot tubs for over a year but access to our middle terrace was difficult. We also had just one spot where we needed it. Had some really high quotes from several other companies which we dismissed. I saw Luso spas on Facebook and saw the ara 2 was exactly what we were looking for. We had a few chats with Jay and the Luso team and went for it. Despite the tricky access, as if by magic they craned it over the house . The installer was brilliant. Really happy with the experience ! Love the product . Highly recommend !

Top quality outfit did what they said when they said it would recommend

From delivery 2 years ago, to equipment/spares advice needed today, they have been top notch. Would highly recommend

I recently purchased a new Wi-Fi unit to replace my old one, The Luso spa team were very helpful and I managed to instal and set up the system with a little help. Very professional company

Have had the inverboost ux11 fitted today plus a service. Aiden and his mate were here for 8.00. Excellent service all round from dealing with Sam in the office. Cannot express how we are with everything.

Really responsive and flexible. They offer a great service and range of products. The lads that came were to help sort our jacuzzi were really helpful and informative. Superb!!