A new buyer from luxe hair, the hair is of good quality absolutely but it is much more finer than what I was used to. I reached out to luxe to make sure everything is as it should be and they have bee... Voir plus
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Lisez les avis des autres
I would give 0 stars if I could!! Absolute shambles of a company. I returned the first set of wavy hair extentions to the company. The company did not take delivery of the extensions on two separat... Voir plus
Please ignore the positive reviews as most of them are likely to be false as they have offered customers perks for giving positive reviews even when their experiences have not been positive. I don’t t... Voir plus
I got the extension for my girlfriend and she really loves them. The quality is amazing. And the color matches her own hair perfectly. Highly recommended. She loved the gift!!
À propos de l'entreprise
- Fournisseur d'extension de cheveux
- aussi dans
- Magasin de produits capillaires
- Perruquier
- Salon d'épilation
- Service d'implantations capillaires
Écrit par l'entreprise
Luxe by she is one of the uk's leading hair extensions suppliers. We are a highly recognised award winning hair extensions brand. Offering luxury quality hair and products. We sell 6 different hair extensions methods and we provide the widest lengths range in the industry with 16" - 30" available. With over 50 stunning shades available including mixed ombre and rooted, you will be spoilt for choice. We have also recently launched our premium hair care collection which is 100% cruelty free, vegan and free from any harmful chemicals. We work hard each day to improve our services and pride ourselves on the highest of customer service.
Coordonnées de contact
Royaume-Uni
- luxebyshe@mail.com
- luxebyshe.co.uk
3,0
Moyen
461 avis
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A répondu à 68 % de ses avis négatifs
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I am in love with my hair
I am in love with my hair. I was so nervous about finding a colour match online but the shade is spot on and blends seamlessly with my natural hair. They are incredibly soft and people can not tell I am wearing extensions.
11 février 2026
Réponse de Luxebyshe
Thank you so much for your lovely feedback. We’re delighted to hear that you love your hair and that the colour match was perfect for you. We understand how important it is to find the right shade online, so it’s wonderful to know that it blends seamlessly with your natural hair.
It’s also fantastic to hear that you’re enjoying the softness and natural look of the extensions. Your kind words truly mean a lot to us, and we’re always here if you need any support or advice.
Warm regards,
Luxe By She Team
If you're looking for instant volume…
If you're looking for instant volume and length these extensions are a game changer. I've tried several brands before, but Luxe by she hair extensions are by far the thickest and most luxurious.
9 février 2026
Avis spontané
Réponse de Luxebyshe
Hi,
Thank you so much for your wonderful feedback.
We’re thrilled to hear that you’re loving your extensions and that they’ve been a game changer for instant volume and length. It means so much to us that you consider Luxe By She extensions the thickest and most luxurious among the brands you’ve tried.
Your kind words and support truly mean a lot to our team. We’re always here if you need any assistance or advice, and we look forward to supporting you again in the future.
Warm regards,
Luxe By She Team
Five star 🌟 🌟 🌟 🌟 🌟 review from me
Five star 🌟 🌟 🌟 🌟 🌟 review from me. This hair is the best I have ever tried. I would never use another brand now as I know how long this hair can be reused. I re used my last set of luxe hair for 18 months. The quality is extremely easy to manage.
2 février 2026
Réponse de Luxebyshe
Hi,
Thank you so much, Lily, for your wonderful five-star review!
We’re absolutely delighted to hear how happy you are with the quality and longevity of your Luxe hair. Knowing that you were able to reuse your last set for 18 months and still found it easy to manage is fantastic feedback for both our team and future customers.
Your support and trust in our brand truly mean a lot to us, and we look forward to continuing to deliver products you love.
Thank you
I am absolutely thrilled with my recent…
I am absolutely thrilled with my recent purchase from luxe by she. My hair extensions have completely transformed my look and they feel super luxurious. I picked shade mixed pearl nano tips in 24 inch. I'm so happy to offound the hair have always wanted. Many brands iv ordered from in the past ha e let me down but this hair is perfect.
2 février 2026
Réponse de Luxebyshe
Thank you so much, Kylie, for your amazing review!
We’re absolutely delighted to hear how thrilled you are with your Mixed Pearl Nano Tips in 24”. It’s wonderful to know your extensions have transformed your look and delivered the luxurious feel you were hoping for.
We take great pride in our quality, so hearing that your experience with Luxe By She stands out from other brands you’ve tried truly means a lot to us.
Thank you for trusting us with your hair journey, we’re so glad you found the hair you’ve always wanted. We look forward to supporting you again in the future!
AVOID AT ALL COSTS
AVOID AT ALL COSTS. THIS IS A SCAM!!!
the worse quality hair i've ever brought; looked nice when it came yet after 6 weeks was frazzled like a hay stack. When i left a comment on instagram, they deleted it IN LESS THAN 5 MINUTES, so that is why all the comments are positive because they are bots and delete the bad ones. When I asked for a refund was told no because i didn't use their shampoo, when THEY DIDNT EVEN LIST THE INGREDIENTS IN IT and i have very sensitive skin that reacts badly to anything new, for all I know it could have acid in it!! £600 i will never get back. PLEASE DON'T MAKE THE SAME MISTAKE AS ME
6 avril 2025
Avis spontané
Réponse de Luxebyshe
Hi Mimi,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that you’re unhappy with your experience, as this is never the outcome we want for any of our customers.
From your message, we understand the hair was worn for around six weeks before concerns arose. Hair extensions are a processed product and their condition over time is highly dependent on aftercare, maintenance routine, products used, heat styling levels, and brushing methods. As outlined in our care guidance and warranty terms, using the recommended aftercare products and routine is essential to maintain softness and longevity. When alternative products are used, unfortunately we’re unable to guarantee performance, which is why refunds are declined in those cases.
Regarding social media, we do not use bots for reviews. Comments may be removed if they contain language that breaches our page guidelines or if they are posted across multiple threads, but we never remove feedback simply for being negative,we are always happy to address concerns through our customer service team so they can be properly reviewed.
We absolutely understand sensitivities to ingredients, and our support team can provide product information on request to help customers make informed choices before use.
We would still like the opportunity to review your case fully. Please contact our customer care team directly on luxebyshe@mail.com with your order number and photos of the hair so we can assess and offer the best possible support.
Kind regards,
Customer Care Team
My experience was excellent because I…
My experience was excellent because I felt the girls really looked after me. Katie was exceptionally helpful when it came to matching my hair. Thanks again girls X
2 février 2026
Réponse de Luxebyshe
Thank you so much for your lovely review, Vicky! We’re delighted to hear that you had such a positive experience and felt well looked after by the team.
It’s especially great to know that Katie was able to help you achieve the perfect hair match — we’ll be sure to pass your kind words on to her.
We truly appreciate your support and look forward to welcoming you again soon.
The Luxe By She Team
Don't bother!
If I could rate - I would! No customer service, they sent out the wrong order just before Xmas I returned the order (received by themselves 9th Jan ) and since then have had little to no contact from them after multiple emails! Disgusting and I'd definitely avoid..
I'm now looking at the appropriate action to take as it's alot of money amd I don't seem to be the only one this has happened too!
*UPDATE* Since leaving my review I had a response on the 9th feb as follows:
Hi Clare,
Thank you for your message, and I’m very sorry again that your order still hasn’t reached you. I completely understand your frustration, and I appreciate your patience while we investigate this.
I can confirm the correct item was shipped. As it hasn’t arrived yet, we have opened a claim with the courier and begun a full investigation.
Under our normal company policy, we’re required to wait for the courier claim to be completed before dispatching a replacement, and these investigations can take up to 30 days to conclude. However, to help resolve this faster for you, we are happy to send a replacement sooner/ right away as a goodwill gesture rather than making you wait for the claim outcome.
Please let us know when the review removal is complete so we move forward with you replacement order
it genuinely makes a difference for our small business. That said, the choice is entirely yours. If you’d prefer, we can continue strictly through the courier claim process and continue once the investigation is complete.
Please let me know how you’d like to proceed, and I’ll action this straight away for you.
Xx
I asked them to query this with the courier and get back to me with the tracking and update me, as obviously the trust with the company is now lost and its now the 25th Feb and I've still not had any contact even after I requested an update. No product that I've paid for, no return of money amd no response.
10 décembre 2025
Avis spontané
Réponse de Luxebyshe
Hi Clare,
We’re very sorry to read your review and to hear how frustrated you feel about your experience. We take situations like this extremely seriously and always aim to resolve any return or exchange issues as quickly as possible.
After checking our customer service records, we haven’t been able to locate any recent emails regarding an unresolved exchange linked to your name, which suggests your messages may not have reached us. We are always available to assist and would really welcome the opportunity to investigate this properly for you.
Please could you contact us directly on luxebyshe@mail.com with your order number so we can look into the return and provide a clear update and next steps. Our priority is getting this resolved for you.
Kind regards,
Customer Care Team
Luxe By She
Fantastic service from this branding…
Fantastic service from this branding couldn't be happier.my order arrived quickly and the extensions are the best I have ever tried. I went for a weft in shade espresso and it is stunning.
2 février 2026
Réponse de Luxebyshe
hi Michelle
thank you for your kind words and fabulous feedback.
we are overjoyed to hear how happy you are overall we look forward to working with you again very soon.
don't forget if you need any assistance we are on hand at luxebyshe@mail.com
thank you kindly the luxe team.
This hair is absolutley gorgeous
This hair is absolutley gorgeous. I would highly recommend. The quality stays so soft and it is very easy to manage. I am on to my third set from luxe and every set has lasted over a year
2 février 2026
Réponse de Luxebyshe
Thank you so much for your kind words, Jemma!
We truly appreciate your recommendation and continued support. We’re thrilled to hear that you love the quality, softness, and longevity of your Luxe hair sets.
It means a lot to know each set has lasted you over a year. Thank you again for being such a loyal customer, we look forward to providing you with many more gorgeous sets in the future!
Thank you
Team she
LuxebyShe DO IT BEST
LuxebyShe DO IT BEST! The customer service is super helpful & so quick at responding, the team helped me to identify which shade would be best suited for me to order, I noticed the brand on social media - Instagram & from the high reviews from others incredible quick responses from customer service I knew this would be a brand I can trust and use! The website is easy to use & navigate around, pricing is affordable for the most luxurious hair & I am so happy with the service received.
2 février 2026
Avis spontané
Réponse de Luxebyshe
Thank you so much for your amazing feedback!
We’re truly grateful for your kind words and support.
We’re so happy to hear that our team was able to help you find the perfect shade and that you had such a positive experience with our customer service. It means the world to us that you trust LuxebyShe, and we’re thrilled you’re loving your hair and the overall shopping experience.
Thank you again for choosing us we can’t wait to continue providing you with the most luxurious hair and service!
I am super happy with my order and very…
I am super happy with my order and very excited to have the hair fit. I ordered the shade bohemian bronze and it is gorgeous. The delivery was fast and the team seemed very helpful.
1 février 2026
Avis spontané
Réponse de Luxebyshe
Thank you so much for your lovely review, Amy!
We’re so happy to hear that you’re excited about your new hair and that you love the shade Bohemian Bronze, it truly is a gorgeous choice.
We’re also glad your delivery arrived quickly and that our team could be helpful throughout your experience.
Thank you again for choosing LuxebyShe, and we can’t wait for you to enjoy your new look!
Wonderful service the girls here are so…
Wonderful service the girls here are so friendly and helpful,I found them to be so passionate about the brand which is fantastic and my order arrived so quick. I am one very happy customer.
29 janvier 2026
Avis spontané
Réponse de Luxebyshe
Thank you so much for your wonderful feedback, We’re truly grateful for your kind words. It’s so lovely to hear that you experienced friendly and helpful service and that our team’s passion for the brand came through.
We’re also thrilled your order arrived quickly and that you’re a happy customer.
Thank you again for your support we look forward to welcoming you back soon!
Fantastic customer care
Fantastic customer care, I had a issue with my delivery and the team resolved this immediately for me even emailing out of hours. Fed ex did send me a small invoice I can't remember the amount but it was under £10 (few quid maybe) and this goes straight to the courier not the brand however I did read something about this on the luxe website so I was expecting it and the overall cost was still considerably less than ordering from other brands who I have used in the past and the quality of the hair was never as good as luxe hair . I have ordered previously from luxe was not charged by fed ex so I think it depends on your shipping address. I have tried many brands but the quality of the product and the service from luxe by she definitely stands out from the rest and the hair is so affordable. Well worth my investment
29 janvier 2026
Avis spontané
Réponse de Luxebyshe
Hi,
Thank you so much for your detailed and thoughtful review, Rose!
We truly appreciate you taking the time to share your experience. We’re so glad our team was able to resolve the delivery issue quickly, even out of hour providing excellent customer care is always our priority.
Thank you as well for your understanding regarding the small courier invoice, and we’re pleased to hear you felt informed and still found Luxe by She to be great value compared to other brands. It means so much to know that both our quality and service continue to stand out for you.
We’re incredibly grateful for your continued support and loyalty, thank you for choosing Luxe by She!
DO NOT WASTE YOUR MONEY !!!
DO NOT WASTE YOUR MONEY !!!! I am using hair extensions for over 7 years. Never had bought worse ! This hair are dull , Matt and just not natural at all ! I’ve spent hundreds on them 😭 they are coming from china !!! At first I’ve received a wrong order , return postage cost was on me , even it wasn’t my fault ! After receiving correct order still not happy … as their black colour is just brown !!!! So had to spend money again on a hair salon to make it match my black hair !!!! Absolute shame to sell that low quality product for that price !!! Shame on you people !!!! Please don’t waste your money and time and do not buy from this page !!!!!
27 janvier 2026
Avis spontané
Réponse de Luxebyshe
Hi Magdalena, we are genuinely sorry to hear about your disappointment.
I am sorry to hear that the Natural Black shade that you ordered and received did not meet your expectations. Please note that our Natural Black shade features subtle brown undertones; for those seeking a true match for black hair, we consistently recommend our Jet Black shade.
While many components of the global hair industry involve international sourcing, we work hard to ensure our quality control is rigorous.
Regarding your return, I would like to clarify that we do not cover shipping costs for returns or exchanges. While we strive to make this policy clear throughout our website, I apologise for any oversight.
We want you to enjoy the lasting beauty of your extensions! Our hair is designed to stay super soft and sleek for years, provided it receives the right nourishment. It appears you haven't yet tried our Luxe Aftercare collection, which was specifically formulated to protect this grade of hair. Using these products will prevent dullness and ensure your extensions remain in peak condition.
A member of the team will be in touch with a resolution
Kind regards
What wonderful five star experience I…
What wonderful five star experience I have had. The team I have been emailing have been outstanding and I can truly see their passion for the brand with every reply. I have to be honest I have been a bit of a pain as I am very fussy when it comes to my hair extensions but the team have been very patient with me and answered all of my questions. I contacted my account manager on the mobile number I was provided with yesterday which was a Sunday and she answered straight away and was very helpful. I definitely recommend this brand if you are looking for high class hair extensions
26 janvier 2026
Avis spontané
Réponse de Luxebyshe
Hi,
Thank you so much, Sophia, for such a thoughtful and glowing review.
We’re absolutely thrilled to hear you had a five-star experience with our team.
Your kind words truly mean so much to us, and it’s wonderful to know that our passion and dedication came through in every interaction.
Please never worry about asking questions we completely understand how important it is to find the perfect hair extensions, and we’re always happy to support you. We’re so grateful for your trust and recommendation, and we look forward to continuing to provide you with the highest quality hair and service.
Thank you
Luxe by she
This brand goes above and beyond
This brand goes above and beyond. The team are very informative and I’m very happy with my product. Fast delivery, great color match. Happy all around.
25 janvier 2026
Avis spontané
Réponse de Luxebyshe
Thank you so much, Rosie, for your lovely feedback!
We’re so happy to hear that you had such a positive experience with us. It means the world to know you’re pleased with your product, the fast delivery, and the colour match.
Your support truly motivates our team to keep going above and beyond.
We look forward to helping you again soon!
Team she
AI answers to queries plus a telephone number that doesn’t exist !!!
Still awaiting an order from 2/12/25 . !!! Constantly fobbed off by AI generated replies to emails . A telephone number on the website page that does not connect . Dreadful , dreadful service . I have requested a refund but am still ignored . Now contacting salons using this company to make them aware .
2 décembre 2025
Avis spontané
Réponse de Luxebyshe
Hi, Marian,Thank you for sharing your feedback. We’re genuinely sorry to hear how frustrated you’re feeling, and we’d like to clarify a few important points so this can be addressed accurately and fairly.
You mentioned both that you have been receiving AI-generated replies and that you have not received responses to your emails. For clarity, every message sent to our customer care inbox is personally read and replied to by a member of our support team. We do not use automated or AI-generated email responses, and our team works hard each day to ensure all customers receive a considered and individual reply.
With regard to your purchase, your order was successfully placed on our system on 19th January 2026, at which point confirmation was issued and processing began. We can also confirm that your order has been shipped. If you have not yet seen the latest tracking updates, we kindly invite you to contact our customer care team directly at luxebyshe@mail.com, where a team member will be happy to provide your tracking details and the most up-to-date delivery information.
We are a trusted brand that truly values every customer and salon we work with. We take pride in both our product quality and our service standards, and we remain committed to resolving any concerns in a professional, fair, and supportive manner.
We look forward to assisting you further and getting this resolved for you as quickly as possible.
Kind regards,
Customer Care Team
Luxe by She
My order arrived today and I am one…
My order arrived today and I am one happy lady. Delivery was very fast, colour match is great and the hair looks and feels so thick and natural. Well worth the investment
23 janvier 2026
Avis spontané
Réponse de Luxebyshe
Hi Gemma, Thank you so much for taking the time to share this. We are thrilled to hear that your order arrived quickly and that you’re loving the color match!
There’s nothing quite like the feeling of thick, natural-looking hair, and we’re so glad you feel it was worth the investment.
Enjoy your gorgeous new look!
Best regards
The Luxe Team
I always order from luxe by she and…
I always order from luxe by she and have done for many years and the quality never let's me down. The hair is super thick ALWAYS. Iv just received my hair after only ordering a few days ago and each pack is perfect and has even arrived with a little extra length at no extra cost which I'm very happy with. Honestly if you are looking for the highest quality grade of real human hair then you will be obsessed with this brand. The team are so so helpful and always happy to assist if ever I have any queries. The hair extensions I had removed last month where from luxe by she and I had worn, styled and been on multiple holidays with them in over the last two years and I can not express enough how gorgeous the quality still was. This brand never let's me down. So many five star reviews for luxe by she hair extensions for a reason, because the hair is simply the best on the market
24 janvier 2026
Avis spontané
Réponse de Luxebyshe
Hi Rachel, Wow, thank you so much for such an incredible review! We are honestly so pleased. It means the world to us that you’ve been part of the Luxe by She family for so many years.
Hearing that your extensions survived two years of styling and holidays is exactly why we do what we do!
We’re so glad you loved the extra length in your recent order—consider it a little thank-you for your loyalty.
We are sure you will be looking amazing in your new set!
Kind regards
Luxe By She
I bought hair from this brand a few…
I bought hair from this brand a few years ago and the quality was AWESOME! But let me tell you something… i don’t ever believe reviews online but trust me take this one VIOL is a good brand this brand will be damaged after the first wear pleeeeease don’t order im begging you they are false advertising i can say this for a fact as i came here when i was 17 and they still use my pics of my hair to this day but with edited colours that i never bought it’s all lies
13 janvier 2026
Avis spontané
Réponse de Luxebyshe
Hi Laylah,
Thank you for sharing a second review. This is a reply to your initial feedback.
I am sincerely sorry to hear that your recent order did not meet your expectations.
Regarding your concerns about the quantity, I have looked into your order and can confirm that four 45g packs were dispatched, totaling the 180g ordered which is what you have said you received.
Please be assured that we have not changed our suppliers; maintaining our high quality standards remains our top priority to ensure every customer receives a premium product.
Our extensions are designed to last 1–3 years with proper maintenance. I noticed that our recommended aftercare range was not included in your purchase; using these specific products is essential for preserving the hair's longevity and texture.
We want you to be 100% happy with your experience, and we would like to make this right immediately. Please get in touch with the customer care team on luxebyshe@mail.com so that we can resolve this for you.
Kind regards
Luxe By She
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