Possibly the worst company I have had to deal with when things went wrong Constantly having to chase a refund of which ended up as a credit To say it was a frustrating process would be an underst... Voir plus
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We have used Luxury Holidays as our main travel agent for over ten years. Charles is our go to booking expert. Everything is very customer focused. We traveled this time to Abu Dhabi to the Em... Voir plus
I have been using this company courtesy of Louis and Daniel for approximately 10 years to holiday in Abu Dhabi and Dubai. I cannot fault the service I have received from the team. From the excellent o... Voir plus
Unfortunately not clear when booking, advisar did not tell me that adult has to pay for the child under 11 who is inclusive at grand hyatt!!! so disappointed, i would have considered Destination 2 as... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Luxury Holidays offers the best hand picked luxury destinations. All our experts have first hand knowledge of all the hotels we sell.
Coordonnées de contact
Southbridge Place, CR0 4HA, Croydon, Royaume-Uni
- luxuryholidays.co.uk
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A répondu à 80 % de ses avis négatifs
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Best holiday destination and choice of accommodation. Presidential Suite Sun Syam Olhuveli
First the planning and choice of holiday was really helped by Pooja from Value Added Travel. She was so patient with us and we genuinely couldn’t have had a more suitable resort and accommodation.
We stayed at Sun Syam Olhuveli in the Maldives and can’t recommend it highly enough. The staff were always Friendly, courteous and helpful. The company anticipated our every need, this meant it was the most stressfree holiday we ever had. I would definitely recommend all inclusive, we didn’t need to spend anything the whole holiday and used the cash we had changed for tipping staff at the end. I would recommend taking US dollars not Maldivian Ruhiya.
The marine life and wildlife is exquisite, we could see and swim with sharks, rays and beautiful fish from our room.
The activities and excursions included in our package were well organised and superb. We would go kayaking, paddle boarding most days. Our sunset cruise proved to be exciting as we saw loads of Spinner and Bottle nosed Dolphins.
I would highly recommend this resort and Value Added Travel Agency.

Réponse de Luxury Holidays To Ltd
Had excellent service from Sufyaan …
Had excellent service from Sufyaan on Saturday he went above and beyond to book a hotel and transfers at last minute
I have been using this company for many years always use sufyaan as I trust and have faith in him and have always had an excellent service and he anyways looks for the best deals
they go above and beyond to fulfil your holiday needs and take all the stress out of it
5 star company ⭐️ ⭐️⭐️⭐️⭐️

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Pooja
Pooja, was a great help in organising our 2 family trips. She was extremely professional and aided our requirements, I couldn't recommend her more to other families looking to book family holidays.

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Pooja at Luxury Holidays
Pooja is an excellent agent to deal with and makes the whole process so easy. Will use again. 5 stars

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Pooja is incredible at Luxury Holidays
My initial contact with Luxury Holidays was a few years ago and there isn't another agent that I would use for my family and girls holidays! Pooja has been exceptional. Always going above and beyond trying to sort things for me when our holidays have changed last minute. Nothing is ever too much trouble and I always feel confident knowing we have the best price and everything is organised exactly how I need it to be especially having children with special needs. I will only ever use these guys!

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Great Customer Service
Fantastic prices and made me feel worry free on my holiday. From booking to checkout everything ran smoothly and always had swift response and communication with the team whenever i had a question. Would definitely use them again to book future holidays.

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The luxury holiday in Dubai…
The luxury holiday in Dubai exceeded all expectations. The combination of opulent accommodations, extravagant dining, and unparalleled service created an unforgettable experience. Dubai's unique blend of luxury, culture, and adventure makes it a must-visit destination for any discerning traveler seeking an extraordinary escape. Thank you to Pooja for providing excellent customer service and also giving us the best holiday offer available. Much appreciated will definitely be coming back to use again.

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Thank you Aggie for booking my…
Thank you Aggie for booking my honeymoon to Maldives. Everything went smoothly, hope to speak to you soon for my next holiday.

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Excellent Customer Service
Hi Everyone, I wanted to share my booking experience with Luxury Holidays has been excellent. In particular the customer service we received from Azeem. We felt he listened to us and followed up with any queries we had. We are looking forward to our Dubai trip and all going well will be booking again with Azeem.

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Absolutely amazing company
Absolutely amazing holiday thank you Luxury Holidays, a special thanks to Ali whom helped from start to finish answering all our questions promptly.
Will sure to use Luxury Holidays again this year thank you so much .

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It was a pleasure experience to booking…
It was a pleasure experience to booking a holidays for my family in Dubai looking forward to book another holidays with guys for Maldives it was a great experience.

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Brilliant Service!
I recently had the pleasure of booking a trip with Luxury Holidays via Yaseen and the experience exceeded all expectations. From the moment I inquired about their services, the team displayed unparalleled professionalism and attention to detail.
The accommodation at Raffles Dubai was nothing short of extraordinary, showcasing a commitment to providing top-tier luxury experiences.
I will definitely book again with Luxury Holidays and would recommend to anyone seeking a truly extraordinary journey.

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Thank you for arranging a trip to Dubai…
Thank you for arranging a trip to Dubai for myself and my family. It was a pleasant experience, you guys did excellent job . Looking forward to book another holidays with you guys. 👍

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Thank you for making our trip Mauritius & Dubai
Thank you for making our trip to Mauritius & Dubai flawless which was a celebration for a special milestone birthday.
From the airline meals to the transfers every thing was taken care of and reminders were sent prior to check out with confirmation for the transfers times, the hotels were well informed and had acknowledged our celebration making us feel special & spoilt, thanks Rehana for taking the time to ensure all the finer details met our expectations, look forward to booking with you again soon.

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Book else where
Book else where, absolute shambles.
It was the first time I’ve used them and I wouldn’t recommend them to anyone after my horrible experience.
This is the first time I’ve given a review, but I need to let other people be aware of how they ruined my family holiday with constant fear and worry.
We booked 5 nights at the Atlantis - Dubai with Imperial Lounge access and 2 nights at the Taj Exotica with Club access for Christmas. This wasn’t a cheap holiday.
We received all the headed paper work from Luxury Holidays with the correct information regarding the number of nights in each hotel and the dates, well don’t take this as done.
To our horror at check-in at the Atlantis, they informed us our travel agent had ONLY BOOKED 2 NIGHTS!
You can imagine our shock.
The next morning after a bad nights sleep thinking about this issue. I emailed them and tried to call the UK office, but they didn’t answer or call me back from the UK.
They did email me back saying someone will contact me.
I did receive a WhatsApp message saying
“Good afternoon Mr Dixon how are you?”
I thought it was a junk message, as they didn’t introduce themselves and how do you think I was doing when I needed to check out tomorrow morning after two nights when I’d paid for five.
A person based in the UAE, I think, did call me in the afternoon saying he’d sorted the missing days with the hotel reservation, but it takes time to come through to reception. He said he’d contact me later when he’d have confirmation the check-in desk would have it. This is a lie, don’t fall for it like I did.
I decided to wait until after tea to check the booking had been changed to five nights, and it hadn’t. It was 8 pm now and my wife and two children needed to check out the next morning. At this point I couldn’t hide it from my children. I went to see the guest services at the Imperial Lounge who called their reservation team. I was informed that they did call the Atlantis reservations and tried to use a discount voucher for our next three nights which hadn’t been approved and would be reviewed tomorrow, the day the hotel are asking us to leave. Another night of worry and no sleep!
This was meant to be a relaxing and special Christmas holiday!
The next morning, the hotel finally confirmed our booking had been changed.
When we did leave our 2 nights + 3 nights (as the Atlantis Hotel see it), I thought I’d better check our air port taxi transfer time from the Taj hotel. The response was 11:30 on the 27th Dec, but our last day was the 28th according to the paper work, and as our original booking.
We had a letter posted to our room later that day with the 27th date, along with our flight number and flight time.
Just when you thought it couldn’t get any worse…
I have the WhatsApp messages and transfer letters saved.
Luxury Holidays haven’t been in touch to apologise, they are quick in the sales and payment process, but can’t competently book a 7 night holiday.
Please use another agent, it’s not worth the little extra you might save in money, as it will cost you much more emotionally.

Réponse de Luxury Holidays To Ltd
Brilliant Customer Service!
We had an amazing holiday thanks to Luxury Holidays. They took care of every little detail to make our life easier. Every query we had before the trip was immediately answered. Even the guides at the airport were totally unexpected but very welcome! And all this at very reasonable prices.

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Book with confidence.
V.A.T. Luxury Holidays.
Never fail to deliver. Excellent service start to finish. Professional service and knowledge throughout. Our travel advisor (Azzem) goes the extra mile and beyond to cater for ones needs. He's one of the best we've ever had. Nothing is too much trouble. Extremely dedicated to his job and his clients.
We have used this company several times and without a doubt not the last. Highly recommend 110%...
Administration made simple reading. Everything covered. If any problems, resolved immediately. No fuss.
Looking forward to booking our next vacation with the team at V.A.T Luxury Holidays.
Thank you Azzem for arranging such a wonderful trip for us. 10/10 as always.

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Pooja was fantastic
Pooja was fantastic - knew his stuff and was very patient with our queries and bookings. Thanks Pooja

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Trusty Luxury Holidays
We use luxury holidays for all our long haul trips. They are efficient, flexible, hard working and will adjust to suit exactly what you need. They take the hard work out of planning a complicated trip. We recently went to India, the trip was amazing. Luxury holidays organised all the transfers for 5 different destinations and it was like clockwork. Our flight was cancelled before we left and once again they sorted it and adjusted our trip accordingly. Nandra was our coordinator this year and she has been so helpful and only a phonemail away. Highly recommend planning a trip with Luxury holidays and we will definitely use them again.

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I must say we had such fabulous service…
I must say we had such fabulous service from Hassan while booking our first holiday with our children and new grandchildren that every detail was taken care of from hotel booking room choice, to baby and child seat requests on the plane journeys s well as transfers . Well done Hassan we will definitely get in touch for our next family holiday booking thank you so much the Scott family

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