Fabulous fragrance, excellent customer service. Fiona answered my queries and concerns very efficiently. The diffuser and glass candle containers look classy. I bought these as a gift and cant wai... Voir plus
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FINALLY, a lavender candle that actually fills the room with its beautiful scent when burned! Candles can be a little hit & miss; they may smell amazing at first, but once lit, you sometimes don’t sm... Voir plus
It's all about the little things and how glamorous is a monthly candle subscription!? I love them; the website is ridiculously easy to use and I get a childish excitement at picking out the next 'flav... Voir plus
Smells insane! I have Shanghai Blossom snd it’s the perfect fusion of floral meets fruity, with a slight musky undernote. Looks so chic in my home and fits perfectly with my decor. Super impres... Voir plus
4,8
Excellent
68 avis
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Réponse de D.Y.P
Hi Anna, we are so pleased to hear you love our candles. Thank you.
Top Level Customer Service
I’m a recent subscriber and the customer service has been brilliant.
My second candle got damaged by Royal Mail in transit and they got it sorted for me so quickly.
The candles also look and smell very high quality.
18 avril 2021
Avis spontané
Réponse de D.Y.P
Hi Fraser, that is so kind of you to say. Thank you so much we really do appreciate it.
Réponse de D.Y.P
Hi John, thank you for the review. We are pleased to hear it!
I love the smells
I love the smells - I get a different candle each month and so far they have all been beautiful
The packaging is gorgeous too
LOVE
4 mars 2021
Réponse de D.Y.P
Hi Karyn, thank you so much for your lovely feedback! I know you are coming up to your sixth month with us. Being our very first customer as a celebration your next candle will be on us! We hope you continue to enjoy them and they bring you as much happiness as they do us!
Candle smells amazing
Candle smells amazing, beautiful quality and love that I get a new and different candle every month.
17 février 2021
Réponse de D.Y.P
We are so happy you enjoyed your candle. Thank you for your feedback.
Amazing!
The candles are honestly amazing quality and smell sooooo good. The packaging is just so Aesthetically pleasing and looks so good. The subscription option is also such a good idea, a new candle every month!
5 février 2021
Avis spontané
Réponse de D.Y.P
Thank you so much for your feedback Kelly. We really appreciate it.
Chelsea
Great service and even better candle. In a semi openplan house the scent filled the downstairs. Certainly beyond my expectations. Thanks!
2 février 2021
Avis spontané
Réponse de D.Y.P
So pleased to hear this Chelsea, we are delighted to exceed your expectations. Thank you very much for the feedback.
Amazing amazing amazing
I came across this lovely company. And the customer service is brilliant, very responsive. Now for the candles..... Things of beauty, the look , the smell and the longevity just amaze me. I now look forward to working. My routine is light a candle in the background and get on with work. The fragrance is relaxing and it the work space smells lovely. The subscription is good value. Luv it.
26 janvier 2021
Avis spontané
Réponse de D.Y.P
Thank you so much for your lovely feedback. We are so happy that you love our candles and the service.
Réponse de D.Y.P
Hi Dominic
I hope yourself and family are well in these difficult times.
We are terribly sorry to hear you have not had a response. We do aim to reply to all communications but it would appear that your email has been missed which we are very sorry for.
In response to your email, our Luxx subscription is completely flexible and allows you to choose a different fragrance each month which is detailed in the welcome email you receive after signing up. The reason behind you receiving the same fragrance on your second month is due to it not being changed on your account.
Head to ‘manage subscription’ after logging in, here you can change your fragrance.
I hope this helps you and again I am very sorry that we missed your email.
If you need any further assistance don’t hesitate to contact me at lauren@luxxcandles.com
Thank you.
Lauren
I placed an order for a subscription…It was my bank that paid my refund NOT Luxxcandles
I placed an order for a subscription one day and my money was excepted and next day my order was cancelled by their fraud team and money refunded, I waited 10 days for the refund to show in my bank with no success and when contacted was told the refund had been activated at their end and to contact my bank,well I have and my money is now refunded to my MasterCard and they are being contacted by the bank.
16 janvier 2021
Réponse de D.Y.P
Hi June
Thank you for your feedback.
After looking at your account I can see your first order was cancelled by yourself and the second placed a day after was then suspected as fraud. I am very pleased that the team advised you to contact your bank and that this has been resolved for you.
Thank you.
It was my bank that got me the refund NOT Luxxcandles
I placed an order for a subscription one day and my money was excepted and next day my order was cancelled by their fraud team and money refunded, I waited 10 days for the refund to show in my bank with no success and when contacted was told the refund had been activated at their end and to contact my bank,well I have and my money is now refunded to my MasterCard and they are being contacted by the bank.
16 janvier 2021
Réponse de D.Y.P
Hi Antoine
Thank you for your feedback.
After looking at your account I can see your first order was cancelled by yourself and the second placed a day after was then suspected as fraud. I am very pleased that the team advised you to contact your bank and that this has been resolved for you.
Thank you.
I was a new customer and recieved my…
I was a new customer and recieved my first order which had a faulty wick. The company identified there was a fault in production with the batch and are notified me to say I'd be receiving a new one.
Really impressed how proactive they are, to ensure Hugh quality of the product and customer service.
11 janvier 2021
Réponse de D.Y.P
Thank you very much Hywel. Your feedback is really appreciate.
Underwhelming
I was extremely excited to receive my candle however it was completely underwhelming. It is barely aromatic and hardly any of the wax melted on the first burn ( I should add that I let it burn for just under 4 hours which is the max duration recommended and I know how to properly use and maintain a candle). I am somewhat candle obsessed so was really excited to find that candle subscriptions existed however, in my opinion, investing in these candles just isn’t worth the money. I’m hoping I just had a bad batch because I really dislike bashing small businesses! Hopefully they can improve in the future.
11 janvier 2021
Absolutely love the Candles from…
Absolutely love the Candles from Luxxcandles.. Very fast and efficient service, if I could give more than 5 stars I would.
19 décembre 2020
Great Overall Experience
Candles smell amazing, and the staff were so helpful when deciding which candle to get for my partner, and I got a great choice. The Bergamot and Grapefruit candle smelt amazing and burned for days, well worth the money. Would recommend.
15 décembre 2020
Avis spontané
Not at all a good experience.
13 décembre 2020
Best candle ever !!!!
9 décembre 2020
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