The color was not as described. This was a dusty rose, not pink and the bag was uneven from the stitching. Lightweight box was smashed in shipping. Company will not accept returns unless you pay... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Inicialmente comprei impulsivamente devido ao design que me encantou e o preço atrativo. Mas na sequência da confirmação me dei conta de ter comprado um item que não atendia minha necessidade quanto a... Voir plus
Luxy Moon was the only company that had an evening bag which matched my daughter's evening gown for a family wedding which didn't break the bank. The purse was a lovely shade of olive green with a du... Voir plus
I was told the purse I purchased was not available four days after placing the order. Then I selected a replacement but it has not been sent out yet. Luxy does not have customer service number to call... Voir plus
À propos de l'entreprise
- Boutique de sacs à main
- Magasin de sacs et de valises
- Boutique d'accessoires de mode
- Magasin de vêtements grandes tailles
- Magasin de vêtements pour femmes
À propos de Luxy Moon
Écrit par l'entreprise
Luxy Moon is a company that was founded in 2017, with the mission of creating bags for women who are looking for something different.
We want to meet customers who are looking for a evening bag that's designed but still has good quality at an affordable price.
Our brand represents the moon, which is unique and bright. It also represents women and our customers, who are unique and bright. We hope that people will see our products and feel like they can shine in the world!
Coordonnées de contact
7593 Raptors Roost Ln, 37377, Signal Mountain, Etats-Unis
- info@luxy-moon.com
- luxy-moon.com
3,2
Moyen
34 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Bad Customer Service and Poor Product Quality
I ordered a crossbody purse from their site that took over a week just to ship. When I received it, the quality of the material initially seemed okay and I liked how it looked but the loop that attached the shoulder strap to the body of the purse broke within 3 uses. I contacted Luxy Moon about either a refund or replacement but because it was over their 14 day return window they said they couldn't do anything about it. I contacted them 17 days after the delivery date, that's only THREE DAYS past their window. They didn't even reply to a second email I sent them. Now I'm out $80 and have a purse I can't even use.
Edit: I had wrote a similar review directly on their site along with a picture of the purse and they removed it. DO NOT trust this company or the reviews on their site. They clearly don’t stand by their own product.
3 juin 2021
Avis spontané
Réponse de Luxy Moon
I just checked the status of your order，your parcel arrived at the local post office on March 12.
It will deliver to you but the weekend comes. We sent an email to you, please note to check it.
I'm changing where I go get my…
I'm changing where I go get my pedicure, I'll be back your my new place. Thanks.
11 mars 2021
Very good experience!
8 mars 2021
I really love this bag
I really love this bag, but one little problem, but one little thing- as I got it one of the little crystal fell out.
6 mars 2021
Réponse de Luxy Moon
If there is a problem with the product, please feel free to contact info@luxy-moon. com contact us, hope we can help you.
I ordered the perfect red leather purse…but....
Updating: Luxy Moon just contacted me and apologized. They said they thought my issue was resolved and agreed to replace my order. Now I will be getting the perfect black leather purse as the red was out of stock. We all need a great black purse, right? I will update again when it gets here.
I ordered the perfect red leather purse on their site and was so excited to found one I like so much. then I waited, and yeah! FedEx emailed and texted that it was delivered. As soon as I got home, I asked my daughter where my package was. She's home all day with my grandson and granddaughter and our dog lets us know when ANYONE gets near our house...no package. Nothing was delivered. No, it's not at the neighbors. Yes, they have the correct address. FedEx gets a big fat 1 start also as they have been worse to work with than Luxy Moon. So neither one will replace the purse or refund me my month. Luxy didn't even offer a discount for a replacement, I'm screwed out of $90. Yep, not ordering from again.
5 mars 2021
Avis spontané
Poor experience
I was told the purse I purchased was not available four days after placing the order. Then I selected a replacement but it has not been sent out yet. Luxy does not have customer service number to call so I sent an email and was advised the warehouse is backed up and they don’t know when it will be shipped. I am very disappointed in my first experience purchasing from Luxy! I wish I had purchased the purse elsewhere.
4 mars 2021
Réponse de Luxy Moon
Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.
Item not as advertised
The quality of the item is not as advertised. The colors are not the same either. Disappointed to say the least.
4 mars 2021
Réponse de Luxy Moon
Dear customer, please check your inbox. I sincerely hope to get your feedback, then make the correct improvements.
This is my first review ever
This is my first review ever. Luxy Moon is a good company. Received my package via FedEx in a timely manner. Fanny pack I ordered was nice... Good quality. Fanny pack has a leather strap and a leather swatch to show the material it's made of but the fanny pack itself seems to be a little on the thin side re the leather.
3 mars 2021
Réponse de Luxy Moon
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. :)
Well I order a bag they were out of it…
Well I order a bag they were out of it I got an email regarding that it wa sour of stock the lady had sent me some pictures of another one I would like I told rher the flower duffel bag I am going on vacation the 12th of March and I need my duffel bag I had paid and she said a tote bag green was out of stock I didn’t want that one....
1 mars 2021
Réponse de Luxy Moon
Dear customer friend, could you check your email inbox to accept our apology? This is a misunderstanding, I hope to regain your support for Luxy Moon.
Great and helpful information to me thanks 😊
You are very helpful and I thank you very much.
17 février 2021
Réponse de Luxy Moon
Sooooo glad to see your compliments, and thank you for your support :)
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.