lwe.com.hk Avis 2

Very slow and vague updates. Calls to customer service hotline remains unanswered. Messages left on Facebook takes almost a week for any response. Tickets raised in system are not dligently checked and updated. Operating staff seems clueless about package status. Only the finance staff is quick to issue emails for payment of customs tax and agent handling fee. Very very poor service.

Bought something mid-Nov from the UK. It took about 40 days to arrive. It took almost a week for somekind of updates (#344010513111882). Tried calling the local contact numbers and all I got was a message to leave a voice mail. Created a ticket but all that I got was a simple reply that package is in transit and that I will be notified if there are any updates.

The package tracker is hardly updated unless I raised a ticket. Then, there would be some updates on the same day but I have yet to receive my package. Worst of all, the tracker updates are so vague that I can't tell if it is going to the next station or leaving the current station. Absolutely puzzling logic.

Not sure how do they claim to be a leader in cross-border shipping, especially if they can't even do a proper intra-border shipping.

The absolute worst courier logistics service I've ever come across, the issue wasn't the disgustingly slow service they provide for their 'Express' option, the issue is with their scam behavior, they took 2 weeks to actually ship out the package that the seller shipped out the same day it was ordered.

It took over 2 weeks for them to ship it out from their local courier station to international freight and another 45 days for the package to reach from China to Malaysia, from then on it has been almost 2 weeks that the package is 'Out For Delivery', every single day that I've checked the status of the package, it's been out for delivery.

I called these guys over 30 times, no one answers, there is no follow up from their customer service, and the package is still out for delivery. There is genuinely no other way for any customers to contact them and I'm starting to think that this has been set up by design.

This company raises too many red flags to be used safely, the fact that this company received an 'Essential' status during Covid lockdown all the while, providing the lowest standard services tells me this company is shielded by government higher ups, but at least I can warn their customers that LWE's service, both the courier and their customer service functions akin to that of a fraudulent scam company.

My package still hasn't arrived, and I don't know if it will, there is no way to contact CS, they just won't pick up, please be aware of these guys, avoid them if you have other options.