Lynton Lasers Ltd. Avis 126

I purchased a machine from Lynton, and unfortunately my experience has been disappointing.

Initially, everything worked as expected. However, after approximately one year – during which I had carried out only five treatments – issues began to arise, particularly with the RF module, which was eventually replaced.

As for the HIFU, I did not notice any problems at first as I had not been using it. However, once I started using it (again after only a few treatments), it stopped working altogether.

I contacted the company and was informed that the issue had arisen due to a delayed technical inspection, which had only exceeded the deadline by two months. I was offered an inspection appointment in five weeks’ time, but two days before the scheduled date I was told the engineer was unwell and that I would need to reschedule for a further two weeks later.

After sending approximately ten emails explaining that I could no longer cancel client appointments, I was eventually offered an earlier slot, but was told that no further assistance could be provided as I did not have insurance.

This raises concerns as to whether this may be a strategy to encourage clients to purchase insurance, particularly given that even with insurance, the cost of replacement parts is still borne by the client.

Today i had the inspection.
Following the inspection, I was required to pay a considerable amount for:

* an RF component
* the full replacement of the HIFU cable (due to failure in recognising cartridges)

2 hours after the inspection unfortunately, the doctor has a consultation- new client which I had scheduled a patient for HIFU, I had to stop the treatment halfway through due to the same issue – the machine was not recognising the cartridges.

This situation made us appear highly unprofessional in front of the client, as we were forced to cancel the treatment.

I have come to the conclusion that this machine operates unpredictably. Both I and two colleagues, to whom I recommended this equipment, have had similarly negative experiences.

From a commercial perspective, the company is extremely responsive when it comes to sales. Prior to the HIFU issues, I contacted them regarding the purchase of a CO2 device and received constant follow-up and support. However, once I raised concerns about the HIFU, communication ceased entirely.

Overall, my experience has been frustrating, costly, and difficult to manage in relation to my own clients.

Today, I visited the Lynton Clinic for the 3rd time. Each time, I was seen by Clinician Kirsty. I cannot praise Kirsty highly enough! She truly is an asset to your business. Not only is she highly knowledgable and experienced, she is absolutely lovely to deal with. Kirsty communicates excellently via email, and also when you see her face-to-face in the clinic. I cannot praise her highly enough. And I truly am grateful for everything she has done … Thank you … From David x

I have amazing customer service with Lynton from purchasing my machine through my rep Jackie & also our trainer Emma. Training was great & really in depth. They've both been at beck & call for any little questions I've had. And helped me run a incredibly successful launch evening. I am so happy to be part of the lynton team. Thankyou!!

Every encounter I've had with Lynton has been exceptional. The knowledge demonstrated by the sales team, service engineer, and especially our trainer Janet, left us thoroughly impressed at every step. Janet, in particular, was incredibly informative, helping us operate our IPL with the utmost safety and efficiency.

Lynton are brilliant when they want you to buy from them; providing support and training, but this soon ceases once you’ve got the machine. Promises are made by Lynton and not fulfilled - I was told that there was an option to sell my machine back to the company but when I tried to do this due to a change in circumstances, staff at Lynton either fail to respond or simply deny this promise despite me having it in writing.

AVOID LYNTON!

As a clinic owner, I had high expectations when investing in Lynton’s Lumina device, based on their reputation and the assurances made at the point of sale. Unfortunately, the aftercare experience has been extremely disappointing.

I paid an £888 call-out fee to be offered a repair date nearly three weeks away — despite their website advertising a “48-hour engineer call-out guarantee.” This delay was unacceptable for a business-critical device and completely undermines their stated service standards.

There was no proactive communication or urgency from the team, and I’ve since had to submit a formal complaint and request a refund for the service not provided. The entire process has been frustrating and unprofessional.

Lynton are quick to sell their equipment and highlight their support services, but in practice, they do not deliver on those promises. I would strongly advise anyone considering one of their devices to source their own independent engineer in advance, as relying solely on Lynton for support may leave you without essential service for extended periods.

Very disappointing from a company I had trusted to support my clinic.

I've been coming to the Lynton clinic for over 10 years now. First in Cheadle and then Holmes Chapel. I've had some amazing practitioners and always had great and successful Thread vein removal treatments. Stacey is who I see now and is warm and friendly but really great at her job. Even if they moved further away from Stockport, I would still travel to be treated by her.

I have had my Excelight machine for almost a year now and I’m still so pleased with my whole experience with Lynton laser. Eloise made the process of choosing the best machine for my salon very easy and I felt very supported throughout the whole thing. The customer service team are so helpful and efficient, nothing is ever too much trouble. I would 100% recommend using Lynton, excellent machines and excellent service.

So happy I got the best training on how to use the Lyndon laser from the most professional trainer I’ve ever known . Emma thanks a lot for all the help you provided my best friend with , and I hope I get to be trained again with you in the future.

Buying a machine from Lynton was a really good experience from start to finish. Eloise was my point of contact and she went through everything very smoothly. She was always available and made sure that I didn't have a single doubt regarding the machine, service and after services all through. Becky was in charge of training me and she was very good. She gave me very good theory and hands on practical training using all the different features of the machine. Very happy with the machine and the great staff they have😊

I had the best experience with Emma , for Lynton system.

Eloise has been incredible. She has put a lot of time and effort into my purchase of the Focus Dual and the launch event. Her knowledge of both the company the production and the treatments is amazing. She has truly helped my business to the next level. Thank you Eloise!!

The making of my business was getting a Lynton Machine🙌🏻 brilliant machine, excellent training and ongoing support!

I purchased an excelight machine late last year and have had a good experience with Lynton since purchasing.
My training was great, Emma was thorough, was happy to go at my pace and I felt ready and confident to perform treatments on clients. Since training Emma has been on hand to help with any questions I’ve had and it’s good to know that support is there. I’ve achieved some great results and my clients really love the treatments too.

I did my training session with Becky and she was absolutely fantastic. Very informative, very personable and overall an excellent trainer, couldn’t be happier with how my training went. I would highly recommend.

I have recently completed my Level 5 laser tattoo removal at Lynton. Prior to that I have also completed two other courses with them. I can honestly say that I have never experienced such a vastness of knowledge so coherently and positively delivered. Prior to my courses at Lynton, I had been away from education for twenty years and I currently work in a completely different industry. At Lynton I have been made to feel welcomed into a world that is entirely foreign to me by some of the most accomodating people I have ever met. Course lead Kirsty, is a bottomless font of knowledge. She is quite literally the best teacher I have EVER had; infinitely patient, unflappable and generally just bloody lovely, you will be in very safe hands.

Anyone looking for training in relevant fields should check out Lynton. 100% trustworthy, no sales patter, student focussed wonderfulness gaurenteed. 🙂

Amazing experience with a fantastic teacher, Kirsty was so patient she answered all questions like it was the first time she had been asked (I’m sure she gets asked the same things all the time 🤣) she explained everything and made the level 5 journey a little bit easier. Thank you Kirsty and Lynton Laser 🙌

All my interactions with Lynton have been fantastic. We were extremely impressed with the expertise shown at every stage by the sales team, service engineer and in particular Janet our trainer. She was an absolute mine of information enabling us to use our IPL as safely and effectively as possible.

Completed the Level 5 Tattoo Removal Training with Kirsty.
Amazing from start to finish. Kirsty’s knowledge always amazes me, her delivery of every course I’ve been on is always so consistent, interesting and full Of information. After finishing the qualification, I feel so confident that I’m able to go out and deliver the treatments to a high and professional standard! Would not train with anyone else other than Lynton!
Thank you so much :) x

Had a fantastic training session with Becky Clayton! She made everything super clear and easy to understand, and her friendly approach made the whole experience really enjoyable. Learned a lot and felt confident by the end. Thanks, Becky!