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Lyra London Avis 7

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TrustScore 2.5 sur 5

2,7

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Coordonnées de contact

2,7

Bas

TrustScore 2.5 sur 5

7 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucune trace de demande d’avis

Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 33 % de ses avis négatifs

Répond généralement dans un délai d'un mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus
Noté 1 sur 5 étoiles

NOT UK based

NOT UK based, takes ages to arrive. On arrival the item did not have the same fit as advertised, seam in wrong place. Customer service was quick but with a heavy push to keep item. Returns policy is shorter than UK companies, then they warn you if it's delayed in post there will be no refund. Emails suggest give item to a friend or daughter then offers 10 percent off to save you the £6.99 return cost to an international address, which they didn't provide after 2 requests. Felt they were counting the days with emails, delaying the return so no intention of refund. DO NOT ORDER FROM THIS OVERSEAS COMPANY!

15 juin 2026
Avis spontané
Noté 1 sur 5 étoiles

Read the small print in their T&Cs

Despite my previous complaint where Lyra London claims we came to a mutual agreement, which we did NOT (it was the only viable option to have a partial refund) AND I am not allowed to reply on Trustpilot further! I continue to get emails and Facebook claims of "30-day money back guarantee" which is effectively FALSE! If you wish to return something it has to be returned to their "INTERNATIONAL WAREHOUSE IN ASIA" at YOUR cost! Which often outweighs the amount of refund, depending what you buy. Be warned, not a company to buy from and trading standards should get involved. Its in their small print yes but they will often only offer a partial refund in "GOOD FAITH" - huh!, read the small print before you believe they are in London and think you are safe because of the 30 day money back guarantee!

14 juin 2026
Avis spontané
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Réponse de Lyra London

Thank you for your feedback. We are sorry you are still feeling this way following your previous case.

For the benefit of anyone reading, we would like to gently clarify a few points.

Our shipping and return terms are openly published on our website and are accessible to every customer before any purchase is placed — they are not hidden in small print.

Our 30-Day Money Back Guarantee is honoured in line with our published policy. A full refund is available on the return of items, and we also offer partial refund and replacement alternatives as a goodwill option for customers who would prefer not to arrange a return shipment. In your case, a partial refund was discussed and agreed at the time, and we are genuinely sorry that the resolution did not feel satisfactory in hindsight.

We take every customer experience seriously and engage with each case individually. If there is anything further you would like us to look at, our customer service team is reachable at hello@lyra-london.uk and we would be very happy to take another look with you.

Kind regards,
Lyra London

Noté 5 sur 5 étoiles

Customer service excellent.

Customer service excellent.
I had a problem with the delivery of a parcel ordered from Lyra, London.
Carrier had informed me that the parcel had been delivered but I couldn't find it.
I Informed Lyra who very quickly replied, and proceeded to find out what had happened.
Very impressed as they responded to my e mails quickly and sensitively. Their personal response has to be admired.

9 juin 2026
Avis spontané
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Réponse de Lyra London

Dear Sue,

Thank you so much for your wonderful 5-star review!

We completely understand how stressful it can be when a parcel goes missing, especially after being marked as delivered. We are absolutely thrilled to hear that our customer care team was able to step in quickly, investigate the issue, and provide the support you needed. Providing a sensitive and personal service is incredibly important to us here at Lyra London.

Your kind words truly mean the world to our team. Thank you for your patience throughout the process and for choosing to shop with us. We hope to welcome you back again very soon!

Warm regards,
The Lyra London Team

Noté 1 sur 5 étoiles

AVOIDD THIS COMPANY!!!

Not a London company as name suggests.
Very slow delivery time.
Extremely poor quality items, nothing like the photos on instagram.
Impossible to return anything as have to send items to China.’
DO NOT BUY FROM THIS COMPANY!!!

22 mai 2026
Avis spontané
Noté 1 sur 5 étoiles

Not a London/ UK company

Not a London/ UK company, as name suggests.
It took 15 days to receive my order and the quality is very poor. Nothing like the photos.
Returns are to China !!!
So annoyed with myself for not checking this company advertised on Facebook.

4 mai 2026

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