m2m Avis 5

Friendly and local company who helped me find the right solution for my windows. It took me several visits to the store and a couple of on site visits until I was able to make my decision. David and Martin were very helpful and patient and were able to support me finding exactly what would work for me.

Over the last 10 years I have bought several different blinds from m2mexpress and returned to them each time I needed a blind as my experience has always been positive: good customer service and fair pricing.

Keep it local! Thank you David and Martin.

V responsive manager and staff. Received good advice re options for curtains and shears. Direct, honest and knowledgeable.

Good, finding better

I’m writing to express my dissatisfaction with the service I received today at Made to Measure blinds/curtains in Crouch End .
Upon entering the store, I was approached by a man (DavidWard the managing director) who asked how he could assist me. I explained that I was "interested in discussing their range of blinds but didn’t yet have measurements as I have yet to receive keys for my flat." His immediate response was to say, “You are what we call a nightmare customer because you don’t have measurements.”

I was taken aback by this rude and unprofessional comment. Instead of focusing on my inquiry about blinds, he then proceeded to show me the drapes section. When I pointed out that his remark was inappropriate and that I was there to discuss blinds, he became flustered, spoke quickly without addressing my concerns, and offered no apology. When I mentioned that his attitude had likely cost him a customer, he replied that he felt he had "dodged a bullet" in not dealing with me.

I found his behaviour to be both disrespectful and unprofessional. Not only did he fail to listen to my needs, but he also disregarded the initial reason for my visit. This experience has left me with a very poor impression of this person/ store and its customer service.

I wouldn’t recommend doing business with someone who treats potential customers this way.

Unprofessional. I was shouted at by David, the owner of the business and my integrity questioned all because I asked for a £50 discount (less than 10% of the total order) because of the experience I’ve outlined below. This behaviour is unforgivable and so I vehemently recommend working with another business.

Incompetent. We paid for Made 2 Measure to come and measure our bay window. David turned up to do this. When the fitter arrived to install the SilentGliss rail, it did not fit correctly. Speaking to the fitter, it was clear that he was fed up with how many times this happens and how nobody at Made 2 Measure has learned from the repeated mistakes. Clearly, I was not the first and sadly I expect I won’t be the last. To fix it, Made 2 Measure asked the fitter to take the measurements and order the rail himself, therefore demonstrating that Made 2 Measure does not know what they are doing.

No product knowledge. We visited the store to discuss rail options for a bay window and after some conversation, we selected one. When David visited our home to do the measuring, he told us that the rail we’d selected did not look nice when front fixed, i.e fitted to the wall and not to the ceiling. So, we went back to the store and selected another one. Two weeks later, David called to explain that the manufacturer had rejected the order based on what he’d submitted and we’d have to have the original rail that he’d talked us out of. Not only had we been told the rail we had to go with was going to look ugly, it also caused a further 2 week delay. I was so unconvinced by Made 2 Measure, I ended up calling SilentGliss directly to question some of the advice they’d given us. My suspicions were correct as they confirmed some of the things I’d been told were not correct.

Awful customer service. The expectation was set that everything should be concluded in circa 3 weeks. In total, it took 3 months. I had to chase on every occasion asking for updates. Once the fitter had received the replacement rail, I provided David with a date option that was 2 weeks in advance so we could finish the job when we came back from a holiday. Two weeks later, I’d heard nothing, so I called to see if the fitter was booked in and unsurprisingly he was not. In fact, it was clear that the fitter had not even been contacted. When David did message him, the fitter didn’t respond because he was likely on Easter holiday. Finally we got a date for the following week. The only time David did call me was when they wanted the final balance. At this point, he found the time to chase me for payment for the next 3 days, including the very evening the rail was fitted in full knowledge of what a disaster the experience had been. David had a habit of speaking over me trying to not listen to what I had to say. It’s rude and frustrating.

Accountability. It is OK for things to not go to plan and Made 2 Measure did pay for the mistakes i.e. the new rail and the cost of extra fitting time. However David tried to position all this as something that was above and beyond and said that they won’t charge me for these extra costs. As a customer, I would not expect to pay to fix issues that are all linked to the fact it was measured incorrectly to start with, especially when we’d paid for them to come and measure in the first place!

Charges - If you do want to waste your time and order from them. One piece of advice, get all the charges itemised and listed on the order. Every item clearly and concisely with product codes. I’d also suggest double checking it with another provider as their product knowledge is extremely poor.

In summary it took 3 months, a lot of my time to chase, shouted at, my integrity questioned and still presented with a bill to be paid immediately and in full. I can’t suggest more strongly that you do not put yourself in the same position and avoid making contact with Made 2 Measure.