When the trampoline was delivered there was a box missing, I contacted Mad Fun directly and their team was very helpful in clarifying what was missing and sending it out to us asap. Great customer ser... Voir plus
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Very poor quality, I got trampoline safety netting, and it's starting to rip already. Previous last 4.5 years, the new one 4.5 days. Cost a lot but need to look again for new one, because for autistic... Voir plus
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I ordered a trampoline for my child, never having owned one I was a little reticent to order online. I had no cause to be, fantastic, helpful, friendly advice and good old fashioned customer service... Voir plus
L'entreprise a répondu
We saw a pool that we had been looking at elsewhere considerable cheaper. Although we were a little sceptical, as it was way lower than anywhere else, we took bought it. Pool arrived on time and in pe... Voir plus
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À propos de l'entreprise
- Magasin de jouets
- Magasin pour enfants
- Magasin de jouets pour enfants
- Magasin d'équipements sportifs d'extérieur
- Piscine extérieure
- Magasin de matériel pour piscines
Écrit par l'entreprise
We are an established independent retailer of superb quality BIG fun products. We believe we supply one of the biggest and best ranges of large toys available in the UK today. We hope you will enjoy exploring our product range. Please feel free to phone us on 01342 833 464 during office hours, for some good honest friendly advice. Also have a look at our fantastic reviews that we strive hard to achieve.
MadFun
Écrit par l'entreprise
- We are committed to Customer Service
Coordonnées de contact
Unit 7D, Shawlands Court, Newchapel Road, RH7 6BL, Lingfield, Royaume-Uni
- 01342 833 464
- sales@madfun.co.uk
- madfun.co.uk
4,1
Bien
836 avis
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A répondu à 100 % de ses avis négatifs
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Réponse de MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and are glad your kids love it.
Kind regards
Customer Services
Failed Delivery
The experience I had with this company were terrible. I ordered a trampoline off the website that brags about next day delivery, 2 weeks later on a third of it had arrived. Customer service didn't ring me back when they said they would and no reduction in the price to compensate so I cancelled the order. The cancellation process and getting my money back was the only thing that went well. Be very cautious buying from Madfun as they failed miserably in my experience.
14 août 2022
Avis spontané
Réponse de MadFun
Thank you for your review.
Upon investigating, I can see that 2 of the 4 items in your order were received after 4 days.
We were later advised these were delayed due to the the parcels having to be checked at the depot, as 2 had been marked as damaged and deemed not suitable for delivery.
When you advised that you had only received half of the consignment, an email was sent to ask what items you had received, as we need this in writing and so we could ask the courier to investigate and for us to allocate more stock to you, in case replacements were required.
You contacted us 6 days later to advise what had been received and we could then start investigating with the courier.
We advised that we cannot compensate for courier delays, as per our website.
You advised that you did not want to receive replacement items for the ones that were damaged in transit and requested the other boxes to be collected and a refund.
This was arranged and a full refund processed.
We have to give our goods to couriers to deliver and unfortunately do not have control over their logistics.
We are sorry the boxes were damaged in transit. Had we known what boxes you had sooner, we could have got this resolved more quickly.
We have lots of very happy customers, as you can see from our Trustpilot scores and reviews. We hope you might try us again in the future.
Kind regards
Customer Services
Ordered an above ground pool
Ordered an above ground pool. Arrived quite quickly. Pool seems fine though the pump hasn’t been put together properly. And the Chen connect device first fit!
11 août 2022
Réponse de MadFun
Thank you for your review. We really appreciate it.
If you should have any issues regarding the pump or Chem Connect, please let us know, as we can refer this to the manufacturer for advice.
We hope your family are enjoying your new purchase.
Kind regards
Customer Services
Good personal service
Good personal service. The climbing frame was delivered on time. No problems and would recommend Madfun.
11 août 2022
Réponse de MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Réponse de MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Great quick swift service from ordering…
Great quick swift service from ordering to delivery.
8 août 2022
Réponse de MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Fantastic
Fantastic! A prompt and efficient service. Great product at the best price on the market!!
4 août 2022
Réponse de MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Quick effective service and excellent…
Quick effective service and excellent trampoline! Item was delivered very quickly
3 août 2022
Réponse de MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Great price
We saw a pool that we had been looking at elsewhere considerable cheaper. Although we were a little sceptical, as it was way lower than anywhere else, we took bought it. Pool arrived on time and in perfect condition, we were so pleased we bought an upgraded filter from them, also at a great price!
2 août 2022
Réponse de MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Good quality, contactable company
Good quality equipment, delivered promptly and excellent advice and contactability on the phone. Would definitely use them again for similar products.
2 août 2022
Réponse de MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Don't bother go somewhere else
Don't bother go somewhere else, sent a climbing frame wrong admitted it was there fault however want to charge me £25.49 because I refused delivery. I'm in right to send it back in state you sent it in joke of a company.
1 août 2022
Avis spontané
Réponse de MadFun
Thank you for your review.
We are sorry that the boxes arrived damaged, they leave our warehouse in perfect condition and the open end must have occurred during transit. Our delivery policy as outlined on our website does explain that if boxes arrived damaged, we ask you to accept the delivery and note the damage with the driver. This means that we can quickly work to resolve the issue. When deliveries are refused and returned to us it can take longer to sort things out as we have to wait for the boxes to come back to us.
We apologise that the wrong item was sent, we have investigated this and it was a picking error. We discovered that the colour you ordered is now out of stock so offered you the version which was delivered which you originally accepted but later declined.
As per our email conversation, we have already confirmed that we will be issuing a full refund for the order you placed.
Fabulous customer service and great…
Fabulous customer service and great prices. Will definitely be using again should I need them.
28 juillet 2022
Réponse de MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Brilliant service,great prices and…
Brilliant service,great prices and products! Bought a wooden swing for my grandson which was easy to assemble and very sturdy. Would recommend this company highly.
28 juillet 2022
Réponse de MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope that your grandson is enjoying his swing.
Kind regards
Customer Services
You sent the wrong pool
You sent the wrong pool - it should have been the dark brown rattan effect pool but it was the lighter colour!
28 juillet 2022
Réponse de MadFun
Thank you for your review.
I'm sorry you received the wrong colour liner. The pool sets are packaged by the manufacturer and received by us sealed, so we have no way of knowing if a wrong item has been packed.
If you had alerted us to this at the time of receiving the order, we could have looked into this but as the pool has been set up we cannot have it as a return, as per our
returns policy.
We hope, that despite being a different colour, it doesn't detract from your family's enjoyment of the product.
Kind regards
Customer Services
Réponse de MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
The trampoline was delivered on time…
The trampoline was delivered on time and the grandchildren love it thank you
25 juillet 2022
Réponse de MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and that your grandchildren love it.
You're welcome.
Kind regards
Customer Services
Had a great variety of pools
Had a great variety of pools, got a brilliant deal and delivery was quick
13 juillet 2022
Réponse de MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Mad, not fun
A jump Pro trampoline was a gift from my parents to my boys.
It is 2 years old, twice the pole connector has rusted and snapped.
Customer service replaced the first set of brackets after about 4 months, 2 poles broke away leaving the poles dangling in the netting.
The same thing happened again about 6 months ago and when my mum called she was told it only had a year's warranty, tough.
This is a poor quality budget brand from a company with the same standards.
I don't recommend the brand or the company, go argos! Edit I wish I could add photos to this review.
Madfun, your reply is just lip service to make you look good here. You have already said you won't help. The Junk-Pro trampoline lived up to its name.
13 juillet 2022
Avis spontané
Réponse de MadFun
Thank you for your review.
We are sorry you are unhappy with the service. We would always try to do everything we could to help a customer, even if the warranty period had expired on their product.
We cannot locate an order under your name but if you would like to contact us to give information, we can then look into this.
Kind regards
Customer Services
Edit: Our reply is not lip service, we want to help. From your review, we cannot locate your order. Please contact us or if you could please give us your order number, we will be able to obtain your details.
Réponse de MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Well dealt with error
There was an error when processing my original order which they cancelled and refunded, that had left me feeling a bit perturbed but they called me to make amends and offered me a very good alternative for a good price.
Delivered within a couple of days and now the kids are bouncing away very happily.
Mistakes happen, it’s how you rectify them that shows the measure of customer service and for that, I cannot fault them.
11 juillet 2022
Réponse de MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
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