Madison Brook - Royal Victoria Dock Avis 104

We recently had a flat viewing with Tom Waite, and I felt it was important to share how exceptional the experience was.

From the outset, Tom’s attitude was professional, warm, and genuinely welcoming. He immediately put us at ease, which is rare in what can often feel like a rushed or transactional process.

What truly sets Tom apart is his willingness to go above and beyond. He didn’t just show us the flat, he took extra steps that made a real difference. He personally went to the concierge to arrange parking and helped us with permits, which showed initiative and care far beyond what we expected.

During the viewing, he explained everything clearly and thoroughly, ensuring we understood all aspects of the property without ever feeling pressured. His knowledge, attention to detail, and honest approach gave us real confidence.

He also took the time to step outside and show us the surrounding area, including the river views, which helped us fully appreciate the lifestyle the property offers, not just the space itself.

On top of all that, his friendly manner and constant smile made the entire experience enjoyable and stress-free.

Tom Waite is a credit to the agency, and he is genuinely the reason we are keen to continue working with them. Highly recommended.

I had a fantastic experience working with Madison Brook for the sale of my two flats in London. From start to finish, the team was professional, proactive, and genuinely supportive throughout what can often be a stressful process.

A special mention goes to Tom and Josh, who were both exceptional. They were always approachable, responsive, and kept me well informed at every stage of the sales. Their attention to detail and commitment to getting things done efficiently made a real difference, and I always felt confident that my properties were in good hands.

If you want a seamless experience with an estate agent, Madison Brook is the one for you!

From our first viewing to completion, Becky was extremely communicative and helpful. She guided us through each stage of our purchase and worked alongside both solicitors to make sure that we were all moving in the right direction. If there were any queries with the house, Becky engaged with our seller who answered all our queries in a timely fashion.

We would recommend this agency for your selling, letting or purchasing needs :).

A big personal thank you to Becky who helped us find our dream home and for Claire for supporting the purchase!

Before I moved into this flat, I had already requested several pieces of maintenance work for the furniture. Up until the day I moved in, the furniture still had not been fixed. I was only sent the property maintenance portal two weeks after moving into the property (two weeks into my tenancy agreement). This was also when my concierge first received my tenancy information, which should have been provided before I moved in.

I sent many follow‑up emails, but often received no response. I have repeatedly had to call the office to report issues that I had already submitted through the maintenance portal. These issues are usually acknowledged but no follow‑up action is taken.
I reported issues with the only two chairs in the property, as the height cannot be adjusted. This request was declined on the grounds that the chairs appeared that way when I viewed the property. There are many other items that still need fixing, despite the fact that I have now been living here for nearly three months. Although two contractors were sent to my flat, they often only looked at the issues and said they would report back to the company, but I have never heard anything further.

Overall, there are significant communication issues that need to be addressed and improved. I often feel very stressed about it without knowing who to contact and when will the issues be actually fixed.

Becky and Tom know their stuff. Found me a buyer within a relatively short period of time in a tough market. With their and Claire’s (sales progressor) help we got to exchange in 5 weeks on a leasehold flat.

Having a sales progressor on the team is one of those roles that I’ve never experienced until now and would highly recommend having for anyone going through the process.

We bought a property through these people and stupidly allowed them to manage it for us
When it came up for contract renewal a couple of years ago we were messed around by someone who was clearly on work experience Josh or some such name . We lost 2 very good tenants on account of his over inflated assessment of the rental market
We lost a case against them at a tribunal which was not surprising however I do hope that an ongoing case did cause them some inconvenience hopefully not too minor!
Stay clear and use someone trustworthy
One star is too high a rating

Truly excellent service from Becky Lucas and the team. Easy to deal with, very responsive and genuinely helpful. Buying property is always stressful so it was great to have someone like Becky to guide you through the process. Highly recommended!

I rented my first UK property, and Vanessa provided excellent support.

We’ve just sold our flat through Madison Brook in Royal Docks and couldn’t have asked for better support from Becky, Vasana and Calli. Absolute professionals, and incredibly proactive throughout - we were kept updated at every stage and they even worked outside typical hours to make sure nothing slipped, which made a huge difference to the whole experience.

They were always on top of the details and genuinely committed to getting the sale over the line smoothly. Their communication was clear, friendly and we always felt reassured that everything was being handled with care, honesty and due diligence. We’d highly recommend the team to anyone selling in the area.

Really good experience. Very helpful and engaging in all aspects of my purchase.

We had absolutely positive experience with Becky and her team selling an apartment unit in E14 for us. The process was not easy at all, with various ups-and-downs, difficulties with the building managing company and long waits. But Becky and Claire were always ready to assist, chase if necessary and provide updates. Their positive attitude and experience helped the process a lot. Thank you!

We purchased our first property in the UK and Madison Brook team has been great support in our journey from viewing to exchanging contracts. Special mention to Becky, Claire and Calli who assisted us in every step. I would recommend Madison Brook as 10/10 experience for us.

Thank you to Becky and your team for selling our properties, fantastic service from all.
Becky provided a friendly efficient service; her support goes well beyond office hours she can be counted on to provide a professional level headed and pragmatic range of advice and guidance. Nothing was too much trouble.
I would highly recommend.

Vasana has been amazing! She is really professional, friendly and has been helping me very much to find the ideal home!

I am forever grateful for her help and would definitely recommend the agency and her professional advice!! Everyone in the agency is lovely and they have a visiting dog!! =)

Please keep up with the great work!! :)

We’ve dealt with Becky & Va’sana in the office and they were both very professional and responded quickly to any questions we had. Thank you

I had an incredible experience working with Fadhel. From the very beginning, they were attentive, responsive, and genuinely committed to helping me find the right home. Their professionalism and clear communication made the entire process smooth and stress-free. What really stood out was their patience and dedication.they truly went above and beyond to ensure I secured the house I wanted. I’m so grateful for their support and would highly recommend them to anyone looking for a reliable and supportive agent. Thank you again!

Fadhel from Madison Brook was very helpful. After the first meeting with us, he understood our requirements and found a specious, bright apartment for us.

Had a great experience viewing a rental property. Fadhel was super helpful, friendly, and clear throughout, made the whole thing easy. Quick to respond and answered all my questions. Would definitely recommend!

Madison Brook are the best estate agents you can find and I would highly recommend their services. They are worth paying for to ensure a smooth sale.

They successfully helped us sell our two bed flat in the Docklands despite the current difficult market. Calli is an excellent agent who went above and beyond to understand the property, arrange viewings and provided feedback promptly. There is also a useful portal where you can track the viewings and feedback. Once a sale is agreed, Calli, Claire and Becky did an amazing job in communicating with the buyers, buyer's solicitors, mortgage brokers, managing agents and your own solicitors to ensure the relevant documentation is being processed and information is being properly communicated. They are very knowledgeable and understood the various lender and leasehold requirements that needed to be navigated. I would recommend them for any property transactions.

Becky and Claire helped extensively to communicate, coordinate with and chasing all parties (buyer’s and seller’s solicitors) to move the transaction along. Their efforts resulted in my transaction being completed in exactly 2 months after offer was accepted!