Make sure you order the right items. I am struggling to get a response from them regarding a refund. They don’t answer the emails and the phone calls.
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Lisez les avis des autres
Bought a quite expensive flexible rubber profile for my new laminate floor. Item arrived and at first seemed perfect, very difficult to unravel 3 metres of this stuff and check it….. Anyway first met... Voir plus
Originally my aluminium nosing arrived with damage, which I now realise was made during transit having looked at the packaging. Mafson after a little delay did act on my complaint and immediately rese... Voir plus
First time came across this merchant as they carry a product that I was looking for. Called them to confirm the specification, line was engaged yet they called back 2 minutes later! Clarified the deta... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Mafson Limited offers an extensive range of Stair Nosing, Door Thresholds, Anti-Slip Paints, Anti-Slip Commercial & Domestic Mats.
Coordonnées de contact
70 Sandringham Road Doncaster, DN2 5HZ, Doncaster, Royaume-Uni
- 01143609100
- sales@mafson.co.uk
- mafson.co.uk
2,2
Bas
213 avis
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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 68 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
My order did not arrive and when I…
My order did not arrive and when I asked why I was told the delivery company had delivered it and was sent a photo of my package inside the building.
On closer inspection, I realised that the internal door my package was sitting in front was a colour and design that we don't have anywhere in our building. It was also delivered at nearly 10pm.
The supplier said he would try and find out where the courier had delivered it to. When I contacted him the following day (it was a Friday) he said that he was sending out another item to us. I explained that we were in a small office and our opening hours M - F were 08:30 - 17:30 and we were closed Sat - Sunday, so if they tried to deliver after closing or at the weekend, there would be nobody available to receive it.
The package arrived the following Monday at 10:45. And the supplier apologised profusely.
Thank you for sorting this problem out so quickly and without any hassle to myself.
26 juillet 2022
Excellent service & the product did…
Excellent service & the product did just what I wanted. Will use again
21 juillet 2022
Thank you for you help
15 juillet 2022
Took the payment then tried to increase…
Took the payment then tried to increase the delivery cost to £ 20 an extra £12.00.for a small light parcel. Have been promised a full refund but apparently this will take 5 working days.
8 juillet 2022
Great products with great service!
6 juillet 2022
They were absolutely brilliant
They were absolutely brilliant. The doors are lovely, the lead time from order to deliver was great ( given that they were custom made to size), one of the doors arrived with a defect possibly from transport and they have promptly changed it without any extra cost. I am a very happy customer and would definitely recommend without hesitation.
5 juillet 2022
Avis spontané
Very positive experience with Mafson.
We needed nosing for our staircase and our builder made us aware of the company Mafson. we went on their site and in no time found what we were looking for. quick and efficient service with speedy delivery. Extensive choice of products for our search.Definitely come back to their site and recommend them. Thank you allan. JH of West Ealing.
16 juin 2022
Prompt service
16 juin 2022
Excellent service
Excellent service, ordered and dispatched same day. Item delivered damaged and refused delivery.
Replacement item dispatched following day.
10 out of 10.
15 juin 2022
received the wrong colour
14 juin 2022
Excellent products with fast delivery services
Excellent products with fast, efficient delivery service, would recommend to others
8 juin 2022
Good quality.
6 juin 2022
Bought a quite expensive flexible…
Bought a quite expensive flexible rubber profile for my new laminate floor.
Item arrived and at first seemed perfect, very difficult to unravel 3 metres of this stuff and check it….. Anyway first metre went down and on unraveling the rest it was heavily marked/stained and unfit for use….. seller won’t replace… as I have cut it… live and learn..
21 mai 2022
quality and prompt delivery
17 mai 2022
Speedy and efficient.
16 mai 2022
The first order was not too great but…
The first order was not too great but the second one is perfect! Product just perfect fit to my stairs.
13 mai 2022
Ordered three items in good faith…
Ordered three items in good faith online, they only sent one then kept saying the others were in the post.
After asking for an update on three separate occasions, including phoning them, I asked for a full refund, they only refunded £47.98 out of £81.86 that I spent and left me with a piece of floor trim that is useless to me without the other two.
Be advised, steer well clear
11 mai 2022
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