Make sure you order the right items. I am struggling to get a response from them regarding a refund. They don’t answer the emails and the phone calls.
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Lisez les avis des autres
Bought a quite expensive flexible rubber profile for my new laminate floor. Item arrived and at first seemed perfect, very difficult to unravel 3 metres of this stuff and check it….. Anyway first met... Voir plus
Originally my aluminium nosing arrived with damage, which I now realise was made during transit having looked at the packaging. Mafson after a little delay did act on my complaint and immediately rese... Voir plus
First time came across this merchant as they carry a product that I was looking for. Called them to confirm the specification, line was engaged yet they called back 2 minutes later! Clarified the deta... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Mafson Limited offers an extensive range of Stair Nosing, Door Thresholds, Anti-Slip Paints, Anti-Slip Commercial & Domestic Mats.
Coordonnées de contact
70 Sandringham Road Doncaster, DN2 5HZ, Doncaster, Royaume-Uni
- 01143609100
- sales@mafson.co.uk
- mafson.co.uk
2,2
Bas
213 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 68 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
My experience with Mafson felt slow and…
My experience with Mafson felt slow and unhelpful, so i wouldnt shop there again.
21 novembre 2025
Avis spontané
Réponse de Mafson Limited
We always aim for great service and take all feedback seriously. However, we’re unable to verify your experience with us. In terms of order placed or any communcation so this review is considered as fake.
Worst online shopping experience i hve…
Worst online shopping experience i hve had in a long time.
20 novembre 2025
Avis spontané
Réponse de Mafson Limited
We value all feedback, but we cannot find any record of you as a customer or any interaction that matches your review. Our team has reviewed our system thoroughly, and there is no order, service request, or communication connected to your name or the details you provided.
Because of this, we believe your review may not be related to our business and it's a fake review.
Réponse de Mafson Limited
Thank you for your review.
poor quality
12 novembre 2025
Avis spontané
Réponse de Mafson Limited
We value all feedback, but we cannot find any record of you as a customer or any interaction that matches your review. Our team has reviewed our system thoroughly, and there is no order, service request, or communication connected to your name or the details you provided.
Because of this, we believe your review may not be related to our business and it's a fake review.
worst service ever
13 novembre 2025
Avis spontané
Réponse de Mafson Limited
Thank you for your review. After checking our records carefully, we are unable to identify you as a customer, nor do we have any record of an order, inquiry, or service that matches the details in your comment.
We take authenticity very seriously, and your review does not appear to reflect a genuine experience with our business and is fake.
Very nice and smooth experience
Very nice and smooth experience, had few questions about an item customer support team was very efficient and helpful. Thanks alot
1 novembre 2025
Réponse de Mafson Limited
We truly appreciate your 5-star rating. Thank you for taking the time to share your positive experience. Please don’t hesitate to reach out if we can assist you again.
Based on my experience i wont be buying…
Based on my experience i wont be buying anything from them
12 novembre 2025
Avis spontané
Réponse de Mafson Limited
We appreciate all feedback, but after reviewing our system, we cannot locate any record of you as a customer. Our company provides services exclusively within United Kingdom, and we have not received any inquiries or completed any work in your location.
Because your review does not match our customer history, it appears to be unrelated to our business and fake.
If you believe this is a misunderstanding, please reach out to us on the contact information provided on our website with details of your experience so we can verify and assist you.
Wide range of products
Wide range of products. I ordered stair nosing online and received delivery the next day,really really the impressed with the quality.
3 novembre 2025
Avis spontané
Réponse de Mafson Limited
Thank you for yyour review
I wish i could give zero star
I wish i could give zero star. My experience was terrible. The product and service didnt match what was promised and i feel like i wasted my money. save yourseld the trouble and shop somewhere else
24 octobre 2025
Avis spontané
Réponse de Mafson Limited
We take all customer feedback seriously and always aim to provide a high standard of service. However, after carefully checking our records, we’ve been unable to locate any transaction or correspondence matching your details.
We believe this review may not reflect a genuine customer experience. If you have made a purchase or interacted with us, please contact us directly so that we can verify your details and address your concerns promptly.
Réponse de Mafson Limited
We take all feedback seriously, but unfortunately, we’re unable to locate any record of your name, order, or communication with our company.
We believe this review may not reflect a genuine customer experience. To help us investigate, please contact us directyl with your order number or any proof of purchase.
I’m really disappointed with this item
I’m really disappointed with this item. These were described as heavy duty and they are not
I would like to return these items for refund
4 octobre 2025
Réponse de Mafson Limited
Dear Rachel,
Apologize for the inconvience. Could you please share the order number?
Réponse de Mafson Limited
THank you for your review.
Failed delivery, no customer service
I ordered my item on 13 July and received order confirmation and tracking number. It is now 23 July and order still not been delivered. The tracking says it has been delivered, but it hasn’t and I have ring footage to prove. I emailed the mafson tracking team almost a week ago and no reply. Terrible service and not sure how to get my money back. Will not use again.
23 juillet 2025
Avis spontané
Réponse de Mafson Limited
Dear Aaron,
Apologize for the incovience. Could you please share your order number so I can investigate the issue?
Réponse de Mafson Limited
Thank you for your support.
Brilliant service from start to finish
Brilliant service from start to finish, and to top that the product gets 10
26 mai 2025
Réponse de Mafson Limited
Thank you so much for your kind feedback! We’re really glad to hear you were happy with your order.
Cannot contact & no reply to emails
Telephone number for the company doesn't work and cannot contact them as had no corrospondence to an order I have placed - email 4 different addresses but nothing
30 avril 2025
Avis spontané
Réponse de Mafson Limited
We’re sorry to read this and would really like the opportunity to look into what happened. We can’t locate your order from the review alone — please share your order details to look into the matter.
Very easy and good quality
29 mars 2025
Terrible customer service.…
I ordered some beading from this supplier when i recieved the item it was incorrect so I called them to explain this and they said they were happy for me to return it.
That's where the customer service stopped .
I Returned it Tracked and insured so it got back safely at a cost of £11
On top of the £51 i had already spent 3 days after they received it back still no refund.
So I emailed them and I was told it would be 2 to 4 days for the refund to get back to me.
A week passed no refund so after another 5 or 6 emails that were ignored I then get a reply we are Refunding £31 and it's going to take another 2 to 4 days
I'm out of pocket £62 and they are Refunding me £31.
I tried speaking to a man on the phone who was aggressive and shouts a lot
And he wants to keep telling me that he has been in buisness for 11 years and he is correct
After a lot of shouting he says I'm happy to Refund all the money and the postage for my Return which I have Recorded and I told him I was recording at the start of the phone call so he was aware
Still no Full Refund or any Refund I will now be opening a Charge back against the company to get my money back .
What a shame That this is Customer service nowadays
1 avril 2025
Avis spontané
Good Customer Care
First time came across this merchant as they carry a product that I was looking for. Called them to confirm the specification, line was engaged yet they called back 2 minutes later! Clarified the details then placed an order. Kept updated on delivery all the way and product delivered as scheduled and as expected.
25 février 2025
Réponse de Mafson Limited
We’re delighted to hear that you’re happy with our service. Your support and feedback mean a lot to us, and we’re glad we could meet your expectations.
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