Maiasvintagewholesale Avis 

Ordered a box of 50 Lacoste shirts (#5556) for next day delivery. I received a notification from DPD that night to say they were expecting my order. It’s now 3 weeks later and nothing has changed.

I’ve emailed twice chasing up my order and only received auto responses. And I’ve sent a Facebook message that’s been left on read.

I really used to like Maia’s and have had some great orders from them in the past but I’m now done. If you don’t have the decency to at least reply to your customers with an update, you don’t deserve their custom. Next step for me is a chargeback through my bank.

I all-ready wrote about this company and how horrible the quality is and how the clothing comes smelling aswelll they now are also ignoring my emails and not contacting me or getting back to me at all after I have asked to return the item and I’m being completely ignored and had to get in touch with my bank to get my money bank as they are completely blanking me

Ordered single stitch tshirts delivered next day fantastic condition and some really nice tees

I have ordered from Maias a few times now, from a handful off different categories and I have always been thrilled with what I have received. Items are as described and are delivered quickly, I think they are a great value for money. Will continue to use this business as I can not fault them! Already searching for my next great deal on there website!!

Excellent product and service

Bought a 50 item bundle. Received the box that it was shipped in couple of days later and it was 12 items short. They had even written 38 on the outside of the box but decided to sell it as a lot of 50 anyway. Weird.

Sent an email within an hour of the delivery and checking it. Completely ignored. Waited until the afternoon of the next day and decided to call. Whoever is possession of the mobile they use for business calls wouldn't answer the phone but did start a text exchange at the same time rather than simply answering the phone. Totally bizarre.

Cue loads of excuses as to why they couldn't answer the phone or look into the issue. Called over twenty times and they still wouldn't answer the phone but they kept texting excuses, and still no email response.

Will now need to do a credit card charge back as they've knowingly shorted the order and didn't even let me know.

The approach to communication is a totally odd way to run a business, especially when they have inconvenienced their own customers, not the other way round.

****Edit****
It gets even more bizarre after the response below - they have now been clear that they knowingly despatched a shorted order with no communication to the paying customer. They claim a refund has been processed yet can’t provide an email with the proof. I suppose that’s a bit like taking a customer’s money but not fulfilling the order - it’s just bad business.
They appear aggrieved that the same customer they shorted, and didn’t say anything to, might want to understand where their missing goods or money are.
What I can’t comprehend is how a business owner initiates a text exchange after getting a missed call which he then continues instead of just taking the call by answering the ringing phone he is physically holding in his hand.

It’s claimed a refund has been processed yet I have an email from “Isabella” that she can’t provide any proof or an email as such because “i have noticed in the past sometimes they do not deliver successfully or are delayed”. Cringe.

****Edit 2****
Apparently, according to the below, knowingly shorting a customer’s order and then not telling them you’ve done that or proactively communicating with them in anyway, doesn’t warrant actually speaking to that customer when they end up having to chase your business via multiple contact mediums to find out what is going on. In their minds, I wonder what could be a more important customer issue that would actually warrant speaking to their customer. The mind boggles. The response to this review is the same as the others who have had genuine supply of goods or service issues - defensive, not acknowledging their mistake or error (in this case, complete lack of communication), no contrition etc. Just reams of excuses as to why they are correct and the customer is wrong.

People can definitely make their own mind up. Shame really, could be a great little business but they need to realise there is no business without customers.

****Edit 3****
And here in lies the crux of the issue. A business that is rightly proud to employ customer service agents to support their customers but unfortunately gives the only phone attached to the published contact number to contact it with customer service issues to someone who, by their own admission, has other responsibilities to deal with other than...customer service issues.

The facts remain:

The business knowingly shorted my order.
Nobody contacted me to tell me the order had been shorted nor to discuss alternative options.
Nobody contacted me to tell me a refund had or would be made when the known shorted order was despatched or at any time proactively thereafter.
The business refused to answer my calls when contacting it via its published telephone number to enquire when I might receive my paid for outstanding goods.
The business has spent more time on here playing ping pong to try and justify their defensiveness than simply picking the phone up at any point today and resolving the whole issue in 2 minutes.

I have ordered for Maias a few times now, from several different categories and I have always been thrilled with what I have received. Items are as described they are delivered quickly and good value for money. Will continue to use MVH! Very happy 😊

My order arrived super fast and quality is amazing. I ordered a grade A/B bale and cannot fault a single item. Everything is also clean: Variation of sizes as well which is exactly what I’m after. Definitely recommend!

Just received my second bundle from here and it was another great one! Will definitely be ordering again, thanks!

I am so happy with my order, it was delivered promptly and exactly what I needed.

I got in contact with MVW's support team via email and asked if it was possible to receive only specific sizes of shirts and Isabella was so kind and helpful and gave me a list of all categories that they sell in the sizes that I was looking for, thank you so much for that!

I have already sold a bunch of the shirts I ordered and have a lot of interest in the others that I have listed, so I will definitely be making my money back AND more!

I will 100% be ordering again with MVH when I need to next and with the quality of items, customer support and just general friendliness of the company I would happily choose MVH to be my main supplier for stock going forward.

Thank you so much for being a great help in kickstarting my small (but growing!) business venture and I am so grateful.

I think the 1* reviews are all pretty harsh! I’ve ordered from Maia’s twice now and so far they’re my favourite stockist! Their grading is a LOT better than the other wholesalers that I’ve dealt with and I’ve had some really great pieces which sell quickly! Super happy with the stock and it’s all selling well! A lot of the reviews mention timings but they do state it in their listings and heading when it’ll be dispatched so I’ve never had a problem! Great wholesaler and will be defo buying again once I’ve got more room!

Received exactly as stated on the description. Very happy, this is my 2nd purchase (3rd Bale now) ecstatic with the selection I received. Much better quality compared to another massive wholesaler I purchased from quite recently, where I was left disappointed. Also, my order was dispatched very quickly! Ordered during the evening, and received in less than 2 days! I recommend purchasing from this company!

Really good quality gear and customer service. Slight issue with some pieces in my box but resolved fairly and I’ve purchased my second box off the back of this. Will be using you guys a lot moving forward. Thanks 😊

50x band tees and 50x Hawaiian shirts 99% A grade and arrived within a couple of days, highly recommend

This is my first time ordering and found the ‘in stock’ so convenient! There were a few hiccups but they were quick to be sorted and the items received are fantastic! Really happy with this order.

I ordered a bale with Maias over a month ago, a lack of communication throughout the process as my package did not arrive and none of my messages or emails got replies. Eventually someone replied to me telling me I would be contacted soon but that still didn't happen. After another week I messaged them again and was finally just given a full refund. Poor customer service and a waste of a months time, would not recommend.

Always top quality clothes!

Maias vintage are great people to work with. They’ve only recently started and as they’ve grown so quickly they’ve had some teething issues but they are new and doing everything they can to improve. I love receiving our orders from maias to see what goodies we get inside. We are always more than happy with what we receive and they have a very good and fair grade. We highly recommend using maias.

Recently made my first order with Maias vintage wholesale. Ordered the 50x Lee/Levi/Wrangler shirt, arrived 2-3 days later via DPD, I would agree with the description and grading of the items.

Great suppliers! Have been working with them since they first started up. Still my go to!!