I have been trying since last July to get a £200 refund. I am an idiot and should have known better. Ordered dresses but realised the pictures they used were fake. Sizing dreadful. Was offered 10% the... Voir plus
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Lisez les avis des autres
I ordered the Brielle dress around mid-April for a wedding I attended last weekend, and I’m genuinely so happy with it. The fit was super flattering and the material felt soft and high quality — even... Voir plus
L'entreprise a répondu
Reviews are concerning. Want to cancel order now and only contact details available are email address. Need to know if someone is looking at emails. Update: They responded to email. They refus... Voir plus
L'entreprise a répondu
Ordered two dresses for a wedding, waited almost 2 weeks for them, and only one arrived despite the tracking and email ‘confirmation’ stating a complete delivery. The Lisette Sleeveless Lace dress... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Founded in the heart of Amsterdam, Maison d'Amber is created with a passion to transform the fashion industry by offering timeless elegance with a contemporary twist. From the beginning, Maison d'Amber has been committed to creating a luxury brand that not only matches the sophisticated tastes of the next generation, but also redefines the essence of a true trendsetter.
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1,6
Mauvais
78 avis
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Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 45 % de ses avis négatifs
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Reviews are concerning
Reviews are concerning. Want to cancel order now and only contact details available are email address. Need to know if someone is looking at emails.
Update: They responded to email. They refuse to give order number. They refuse to provide evidence of despatch.
Update: After further emails and call to credit card company the charge has been refunded. Not clear if the claim of “order despatched already” was true as it has not been received as yet
16 juin 2025
Avis spontané
Réponse de Maison d'Amber
Hi Wendy,
Thank you for your feedback. Just to clarify for others reading this — we have already cancelled your order and refunded the full amount as requested.
We always aim to respond as quickly as possible via email and never refuse to provide information — in this case, there was a miscommunication. Your order number and cancellation confirmation were shared with you just now.
If there’s anything else we can assist you with, we’re happy to help.
Warm regards,
Team Maison d’Amber
Don’t order from Maison d'Amber
Ordered 6 items. All arrived very poor quality and sizing all different some too big some too small. Overall it was the poor quality.
I had reviewed the returns policy before ordering which clearly states you have a no quibble 30 money back guarantee!!!!
However. When I requested a full refund I was given a very different returns policy, I was told I would have to return items to china there would be additional costs and my parcel may not get there as it could be destroyed!!!!! So no guarantee I would get a refund. I emailed them to say this was not what was on their website and the clothes had clearly been sent from a uk address to me. After a couple more emails where quite frankly I was getting nowhere they just repeated themselves. My next move was to contact PayPal with all the details. Top tip. Use PayPal they are fabulous.
While waiting for my case to be reviewed. They company the offered me 20% off of if I wished to keep the items. Then yesterday I got the good news I had been issued a full refund by PayPal. I have since been emailed by the company again offering a 40%.
DO NOT ORDER FROM THIS COMPANY IT IS A TOTAL SCAM!!!!!!!!
14 juin 2025
Avis spontané
Réponse de Maison d'Amber
Hi Ruth,
We’re sorry to hear you were disappointed and appreciate you sharing your experience.
To clarify: our return policy — including the use of our central warehouse in China — is outlined on our website. While your case was under PayPal review, we offered several resolution options (including partial refunds) in good faith, as many customers prefer to avoid the high cost and long wait of international returns.
Once PayPal ruled in your favour, we immediately processed the full refund as required and closed the case respectfully.
We’re a genuine business doing our best to offer fair service and transparent communication, and we regret that this didn’t meet your expectations.
Best regards,
Team Maison d’Amber
I’ve had an absolutely awful experiencee
I’ve had an absolutely awful experience with this company. I ordered a dress over three weeks ago that was listed as "in stock," but it still hasn’t arrived. I emailed multiple times asking for an update, and only after my third attempt was I told that the dress is experiencing production delays.
It’s completely unacceptable to advertise a product as "in stock" when it clearly isn’t.
Despite numerous follow-up emails requesting a refund, I’ve received no response. The lack of communication and transparency has been incredibly frustrating. I do not recommend this brand at all.
13 juin 2025
Avis spontané
Réponse de Maison d'Amber
Hi Grace,
We’re very sorry to hear about your experience and truly regret the delay and inconvenience.
While we always aim to keep stock information accurate, unexpected production delays can occasionally occur. We completely understand your frustration and apologize for the lack of earlier communication.
That said, we’ve just checked your order and can confirm that your parcel is now on its way. You’ll receive tracking updates shortly, and we genuinely hope you’ll love the item once it arrives.
If you have any further questions, feel free to reach out to us at support@maisondamber.com — we’re here to help and happy to assist further.
Warm regards,
Team Maison d’Amber
CUSTOMER SERVICE PLEASE RESPOND
I’ve ordered a dress and it hasn’t been shipped out yet, just seen these reviews and would like a refund, please respond.
Edit: THANK U, customer support was so nice
13 juin 2025
Avis spontané
Réponse de Maison d'Amber
Hi Julianna,
Thanks for your feedback. We’ve just sent you an email confirming that your order has been cancelled and your refund is being processed. Please don’t hesitate to reach out if you have any further questions.
Warm regards,
Team Maison d’Amber
I think one star is a compliment
I think one star is a compliment. They state easy return however their return requirements make it impossible to return any items. You have to return within 30 days, pay a custom clearance and can take 1-2months to clear customs. Therefore, if a dress does not fit or look like the picture you are stuck with it. It is very expensive when there is basically a no return policy.
11 juin 2025
Avis spontané
Réponse de Maison d'Amber
Hi Louise,
We’re sorry to hear about your disappointment.
Just to clarify: we do offer returns within 30 days, and all return guidelines — including customs details — are clearly outlined on our website prior to purchase. We work with one central warehouse near our fabric suppliers to reduce overproduction and support a more sustainable supply chain.
We’re always here to help if something doesn’t meet expectations — feel free to email us at support@maisondamber.com, and we’ll do our best to assist you.
Kind regards,
Team Maison d’Amber
WORST SHOPPING EXPERIENCE I HAVE EVER…
WORST SHOPPING EXPERIENCE I HAVE EVER HAD.
Ordered 4 dresses, which took three weeks to get here with incorrect tracking and coming all the way from China despite their website giving incorrect information and stating that their warehouse is in the Netherlands. They said shipping can be 7-15 days but my order texceded that.
Three dresses have arrived, not the 4 I ordered. None of them have tags and one is totally the wrong size. I ordered the same dress in two colours in the same size - they’re both totally different and their “customer service” don’t care whatsoever. I can see they’re going to do everything they can to not refund me and it’s going to be very difficult to get my money back, even though this is clearly a scam of a company…
9 juin 2025
Avis spontané
Réponse de Maison d'Amber
Hi L. Fahy,
We’re sorry to hear you’re disappointed — that’s never the experience we want to deliver.
Just to clarify: we clearly state on our website that all orders ship from our eco-conscious warehouse in China. Our delivery estimate is 7–12 business days from dispatch, and we're always here to help if anything arrives late or incorrect.
If there are any missing or wrong items, please reach out to us directly at support@maisondamber.com with your order number and photos — we’ll make sure it’s resolved properly.
Thank you,
Team Maison d’Amber
The dress wasn’t what was displayed in…
The dress wasn’t what was displayed in the website. The quality of the dress was very poor. The stitching was poor. The material for the dress was poor. The zip was poor quality. The cutting was not correct. It was too big for a size 8.
The cutting for the hands and waist wasn’t good too.
24 avril 2025
Réponse de Maison d'Amber
Hi Lilian,
We’re genuinely sorry to hear that your expectations weren’t met. That’s never the experience we hope for any of our customers.
Each item on our website is shown in detail through both product photos and descriptions, and we do our best to ensure accurate sizing information is provided. We understand, though, that fit and material preferences can vary, and we’re sorry to hear the dress didn’t suit your needs.
Your feedback has been noted, and we’re always working on improving where we can.
Warmly,
Team Maison d’Amber
Do not buy anything from this company!
Ordered a dress which took nearly 2 weeks to arrive. Was supposed to be a size medium but was absolutely massive on me. I requested a return/refund but was told that I would have to return it to China at my own cost! Their website states that they do not show their return address online "to protect the privacy of their offices" but clearly this is because nobody would buy this stuff if they knew they would have to send it back to China at their own expense. As compensation I was offered 10% of the value of the dress which is outrageous. I have effectively wasted £50 on a dress I cannot wear. Do not buy anything from this company!
10 juin 2025
Avis spontané
Réponse de Maison d'Amber
Hi J. Parkin,
We’re truly sorry to hear that your experience didn’t meet your expectations. We never want any of our customers to feel disappointed.
That said, we do our best to communicate all return conditions transparently. Our return policy — including that international return costs are the customer’s responsibility — is clearly stated on our website and accessible before checkout. Like many global brands, our return address isn’t listed publicly for security and logistics reasons.
The partial refund you were offered was meant as a gesture of goodwill, not as a final option. A full refund is always available if the return is made according to our policy.
We understand this situation was frustrating, and we sincerely regret the inconvenience caused.
Warmly,
Team Maison d’Amber
DO NOT ORDER FROM THIS WEBSITE!
DO NOT ORDER FROM THIS WEBSITE!
If I could give 0 stars I would, the dress they sent me wasn't even the same dress they advertised. It was so poorly made I genuinely think I could have made it better myself. The material is see-through and the stitching is all hanging out and it is barely hemmed.
After contacting them for a refund they said they would only refund me 15% even though they sent me a dress that was completely different to what I ordered.
6 juin 2025
Avis spontané
Réponse de Maison d'Amber
Hi Stacey,
We’re truly sorry to hear that you were disappointed with your order.
However, we’d like to clarify that all our dresses are photographed and described as accurately as possible, and every item is quality-checked before shipment. If there is ever a mismatch or concern, our customer service team is always happy to assist — including offering return and refund options.
In your case, our team offered a partial refund as a gesture of goodwill when you preferred not to return the item. But we absolutely always give customers the choice to return the product for a full refund — no one is forced to accept a partial refund if the item is not as expected.
Warm regards,
Team Maison d'Amber
If I could leave 0 stars I would
If I could leave 0 stars I would. Ordered two dresses which took just under a month to arrive with absolutely zero correspondence or tracking details.
Only one dress arrived and have been told either to pay for returns to China myself, which takes approximately 1-2 months, or if I keep the item they can ‘refund me 20% of the total order value immediately’.
I have now spent £160, on 2 dresses, which I have only received one of, and would have to spend £50+ to ship the one item back, to wait months for a refund.
I’m not sure how this company can get away with this.
6 juin 2025
Avis spontané
Réponse de Maison d'Amber
Hi Chloe,
We’re sorry to hear that you're disappointed, and we absolutely understand your frustration.
However, we’d like to clarify a few important points for accuracy:
We are fully transparent about our return process which is clearly stated in our Return & Refund Policy on our website before purchase. We’ve done our best to offer fair options: customers are always welcome to return products for a full product refund, or opt for a partial refund without needing to ship the item back. That choice is entirely up to the customer.
We also provide tracking for all parcels, and communication is always available via email. We take every customer message seriously and do our best to respond promptly.
It’s unfortunate that your experience didn’t meet your expectations and we are very sorry for the inconvenience caused.
Kind regards,
Team Maison d’Amber
I’ve tried to contact the company…
I’ve tried to contact the company several times and nobody is responding to my messages. I paid £72 for a dress which is supposed to be a 16-18 but is no bigger than a 10. It’s also not cut right, the shape is completely off.
2 juin 2025
Avis spontané
Réponse de Maison d'Amber
Hi there,
We’re really sorry to hear you haven’t been able to reach us — that’s absolutely not the experience we want for our customers.
Please email us directly at info@maisondamber.com, and we’ll look into this for you as a priority. We’re here to help and want to resolve this as quickly as possible for you.
Warm regards,
Team Maison d’Amber
DO NOT ORDER FROM THIS SITE!!
DO NOT ORDER FROM THIS SITE!!! Ordered a dress which arrived after 10 days but it was terrible cheap material which looks completely different from the pictures. I asked what the return policy is and they said they don't have one and don't have returns labels. I asked for the return address and I'm still waiting.. they keep ignoring my question about returning and trying to offer me 10% refund. I have emailed three times now to say I do not want to keep the dress and I would like a refund. Really frustrating and disappointing
2 juin 2025
Avis spontané
Réponse de Maison d'Amber
Hi Emma,
Thank you for your review — we’re very sorry to hear you were disappointed, and we appreciate the chance to clarify things.
We want to be clear that you are absolutely welcome to return the item for a full refund, as per our return policy. We don’t require customers to keep unwanted items — and we do not withhold refunds when returns are made in line with our policy.
The 10% partial refund we offered was simply an optional gesture, in case you preferred to keep the dress and avoid the effort of returning it. It was never meant as your only option.
We understand you’ve been waiting for the return instructions and we’ve now followed up again directly with the full return address. Once your return is received, we’ll process your refund promptly.
Again, we’re really sorry for the frustration this has caused and hope we can resolve it to your satisfaction.
Warm regards,
Team Maison d’Amber
MISSING a dress from my order!
Ordered two dresses for a wedding, waited almost 2 weeks for them, and only one arrived despite the tracking and email ‘confirmation’ stating a complete delivery. The Lisette Sleeveless Lace dress is missing - at a hefty price of £72 - and the second £43 dress is so thin (and narrow), with a poorly placed lining, everyone can see my underwear. Judging by the reviews, I won’t be getting a refund.
No word on my missing dress, the money lost, and a wedding in 4 days.
Such a shame we can’t trust anything online anymore.
2 juin 2025
Avis spontané
Réponse de Maison d'Amber
Hi there,
We're so incredibly sorry to hear about your experience — this is absolutely not the standard we strive for, especially when it concerns such an important moment like a wedding.
We’d love the chance to make this right for you. Could you please send us an email at info@maisondamber.com with your order number? Our team is on standby and will prioritise this immediately.
We truly appreciate your patience and would be more than happy to find a proper solution together. You deserve better than this, and we’re here to help.
With warmest regards,
Team Maison d’Amber
Same position as many others…
Same position as many of the other reviews … ordered the Lisette dress which took over 3 weeks to arrive. Whilst the quality of the dress material is ok, it’s too small and also has a very stick zip that I think if forced would break. I emailed the team per the website about a return and like others, was offered a 10% refund and told returns are at customer cost. Do not be fooled like I was, it’s shocking service. Please do not buy from this site.
31 mai 2025
Avis spontané
Réponse de Maison d'Amber
Hi Marianne,
We’re truly sorry to hear that your experience didn’t meet expectations.
While we understand your frustration with the shipping time and fit of the Lisette dress, we want to clarify a few things for future customers reading this:
🕐 Shipping Time: We clearly communicate on our site that our standard delivery takes 7–12 business days due to our international fulfillment process. Unfortunately, customs or carrier delays can sometimes extend that — and for that, we sincerely apologize.
📦 Returns Policy: Like many small online retailers, return costs are currently at the customer's expense, but we are actively working on improving this to create a smoother experience.
💬 Support & Resolution: Our support team always tries to offer fair solutions — including full refunds when items are returned — and a 10% goodwill discount is just one of the gestures we offer for the inconvenience caused.
Warm regards,
Team Maison d’Amber
Do not recommend - returns is impossible
The dress was lovely but very small. The returns service may as well be non-existent. You are throwing money down the drain ordering from this company as you won’t get it back.
26 mai 2025
Avis spontané
Réponse de Maison d'Amber
Hi Mrs. Young,
We’re really sorry to hear that the sizing didn’t work out and that you felt unsupported in the return process — that’s absolutely not the experience we want to create.
Please rest assured: returns are absolutely possible with us. We offer full refunds for returned items as long as they meet our return conditions. We're always here to help guide you through that process and never want any customer to feel like they’ve “thrown money away.”
Thank you for your feedback — we truly take it to heart and are working every day to improve our service.
Warm regards,
Team Maison d’Amber
Just received my Dress that was ordered…
Just received my Dress that was ordered over 3 weeks ago, completely different colour to what was advertised and never a size 12/14 which is what I ordered more like a size 8 !!!!
Absolutely terrible quality, no labels and poorly packaged
As per the previous reviews I asked for return details and was told I had to pay to return the item and potentially custom costs plus it would take 1-2 months for a refund . I was offered a 10% refund, keep the dress and gift it to family or friends. I wouldn't insult anyone I know by gifting it to them
I am now left out of pocket and need to purchase a new dress for a special event which I cannot afford to do
This company need reporting to the trading standards to avoid anyone else going through this experience
TERRIBLE COMPANY DO NOT USE
27 mai 2025
Avis spontané
Réponse de Maison d'Amber
Hi Michelle,
We’re so sorry to hear that your order didn’t meet your expectations — especially when it was meant for a special occasion. We completely understand how frustrating and disappointing that must feel.
Just to clarify: the 10% refund you mentioned was simply one of the options we offer for customers who might prefer to keep the item without the hassle of returning it. But please rest assured — you're always welcome to return the item for a full refund. That option is absolutely still available to you.
We’re truly sorry this experience has left you feeling let down. Your feedback means a lot to us, and we’ll make sure to use it to improve the way we communicate and support our customers.
Warmest regards,
Team Maison d'Amber
Today I received my “Lisette Sleeveless…
Today I received my “Lisette Sleeveless Lace Dress,” right on time. The quality and fit are absolutely beautiful—highly recommended!
24 mai 2025
Avis spontané
Réponse de Maison d'Amber
Thank you so much for your lovely review, Denise!
Team Maison d'Amber
Terrible
Terrible. Ordered a size medium dress going by their size guide online which was size 12 measurements It is more like a 6/8 tiny sizing. Triec to return was sent an e mail telling me they could not guarantee my return would ever make it back to their warehouse. Offered me a 10% refund instead????? How can they get away with this. Stay away from this site
23 mai 2025
Avis spontané
Réponse de Maison d'Amber
Hi Michelle,
We're truly sorry to hear that the sizing wasn’t as expected and that you felt uncertain about the return process. That’s never the experience we want to create.
To clarify, we do accept returns and issue full refunds for returned items that meet our return policy — no exceptions. The 10% refund option is something we offer purely as an alternative for customers who prefer to avoid shipping fees or long return timelines, but it is absolutely not the only option available.
We understand how important trust and transparency are, and we appreciate you sharing your feedback so we can continue improving our service.
Warmly,
Team Maison d’Amber
Do NOT buy from this site… only sent 2…
Do NOT buy from this site… only sent 2 of 3 dresses ordered..need a refund as the 2 dresses won’t fit…made very small. They don’t want to send you refund details and shipping details as based in ASIA. offering 10% refund to keep dresses that don’t fit !!! Has never got third dress that was paid for ..STAY AWAY
24 mai 2025
Avis spontané
Réponse de Maison d'Amber
Hi Annabel,
Thanks for sharing your experience — we’re really sorry to hear that you’re upset.
To clarify: your order included three dresses. Two were shipped immediately, and our customer service team is currently in contact with you regarding the third item.
We also want to be very clear: you are absolutely free to return any items that don’t fit or meet your expectations. The 10% refund offer is optional, for customers who prefer to keep their items instead of returning them. It’s simply a gesture of goodwill — not a replacement for a proper return.
All return policies (including who covers return shipping) are clearly listed on our website. If you prefer to return any items, you’re more than welcome to — it’s completely your choice.
We always aim to handle each case with care and fairness, and we’re here to help if there’s anything else you need.
— Team Maison d’Amber
They steal your money!!
I ordered a dress for my hen party and the image looked so good online in the advert (this is clearly how they make money to scam people). When it arrived the quality was Terrible!!! Considering I paid £70 for this dress, I felt like it was a scam as the material was so cheap and the tassels were falling off the bottom on the dress, the straps were made of cheap elastic from a craft store. Not want you expect when you are paying £70. The discount on the dress was too good to be true and I truly regret placing this order as it feels my money was stolen. To add, the dress had zero branding (surprising if they call themself a ‘luxury brand’, no tags at all on a brand new expensive dress, and it arrived in a cheap postage bag, again with zero branding, I had to question the legitimacy of this product but was ignored by the company about this. I complained via emails but kept getting the same response that I could only have a 10% refund and it would cost me a lot of money to send the dress back to China and I would be waiting 2 months for some of the refund . I was ripped off and feel like I have been scammed - extremely disappointed- DO NOT ORDER FROM THIS SHOP
24 mai 2025
Avis spontané
Réponse de Maison d'Amber
Hi Rachel,
We’re truly sorry to hear that you were disappointed, but we’d like to clarify a few things for others reading this review.
Maison d’Amber is a legitimate European company based in the Netherlands, and we stand behind every product listed on our website. All product descriptions, photos, shipping times, return policies, and refund options are transparently displayed and clearly communicated at checkout — we do not hide our return fees or conditions.
We offer customers two clear options if they’re unhappy with an item:
1. Return the product for a full refund (excluding return shipping costs, as stated on our policy page),
or
2. Accept a partial refund if they prefer to keep the item.
Our support team responded to your emails and explained these options several times. While we understand that international return costs can be inconvenient, we do everything we can to support our customers fairly and within our terms of service.
We are continuously working on improving our products and packaging and truly regret that your experience didn’t meet your expectations.
If there’s anything else we can do, we’re always here to help.
— Team Maison d’Amber
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