We absolutely love our new headboard it…
We absolutely love our new headboard it finishes the bedroom off perfectly. The customer service we received was very good. Thank you Maison Haven.
18 avril 2026
Avis spontané
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À propos de l'entreprise
Écrit par l'entreprise
At Maison Haven Furniture, we specialise in creating timeless, French-inspired pieces that combine elegance, sophistication, and practicality for contemporary and modern interiors. Our designs are crafted to transform your home into a serene and stylish haven, blending classic artistry with modern functionality. Each piece in our collection is a testament to exceptional craftsmanship and attention to detail. From intricately hand-carved designs by skilled craftsmen to the use of sustainably sourced solid woods, we prioritise quality and durability. Whether you're looking for a statement piece or subtle accents to complement your space, our furniture offers the perfect balance of beauty and utility.
Coordonnées de contact
2 Balfron Gardens, NG2 1HH, Nottingham, Royaume-Uni
- 0115 874 3159
- info@maisonhavenfunriture.co.uk
- maisonhavenfurniture.co.uk
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10 avis
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A répondu à 100 % de ses avis négatifs
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You failed to deliver, now you're failing to refund
You don't show stock availability on your website, instead you say "For in-stock items, delivery takes 2-3 weeks across most areas of mainland Britain". What you don't say is that if items aren't in stock, you have to order them from somewhere (probably the far east) and they can take many weeks to arrive. So, you're taking a customer's cash and asking them to bankroll your purchases. We ordered on 2nd Feb, and needed the items by 19th March. You couldn't get them in time, we cancelled on 25th March, you said we'd be refunded within 14 working days and now you're suggesting the refund could be as late as 17th April? It's appalling treatment of "customers". We're not your bank, we're customers trying to buy products from you. Stop wasting people's time - if you haven't got stock, say so on the website, and give customers a chance to go elsewhere.
14 avril 2026
Avis spontané
Réponse de Maison Haven Furniture
We’re sorry to read your feedback and would like to clarify the handling of your order.
Your order was placed on 2nd February and, at that time, we provided delivery guidance based on the latest supplier information, with the final out-of-stock item expected to arrive around 31st March.
On 10th February, we received a request to cancel as the furniture was required for overseas shipping in early March. However, on 12th February, the order was reinstated at your request, with confirmation that you were happy to proceed and wait for the items to arrive. The order therefore continued on this basis.
On 25th March, we received a further request to cancel due to a change in circumstances. This was accepted and processed the same day, with a full refund issued immediately to the original payment method. Confirmation of this was provided both by email and over the phone.
As outlined on our website and in line with standard retail practices, refunds can take up to 14 working days to be returned by the payment provider. This timeframe is determined by the banking system and can occasionally be affected by bank processing times and public holidays, including the Easter bank holiday period. We have nonetheless followed up with our payment provider to support the process.
All aspects of the order, cancellation, and refund were handled promptly and in accordance with our terms. If the refund has not reached your account by 17th April, please contact us and our team will be able to provide transaction tracking details via our payment provider to assist further. We hope the funds reach your account as soon as possible.
My bed
It would have been 5 but the wait and lack of communication until I emailed them.
However now my bed has arrived I am delighted.
The bed is amazing and I sleep better in it.
Also delivery lads were really good. Polite and helpful. Thanks to all.
29 mars 2026
Avis spontané
10/10 service and furniture.
I purchased the Rococo Heavily Carved French Bed Antique white in King Size. The bed is absolutely stunning and exactly like the image on their website , the hand carving is beautiful.
The customer service is 10/10. I ordered the bed as a pre order, and they sent regular updates with images of my bed being made. Whenever I had a question I would get very fast and detailed response in email. The customer service is amazing.
I also got the bed delivered to me and brought to my third floor in my house and made by the two men. The date and time was agreed upon prior by email. They came exactly at the time we agreed on! It took them only 15 minutes to carry my bed up and to make it . And the two men were lovely .
Amazing service. 10/10 recommend.
14 janvier 2026
Avis spontané
Excellent service
I wanted to change our headboard, I found an excellent selection here and the one I wanted, easy to order. I got immediate confirmation of my order and an approximate delivery time. Prior to delivery the company made sure the day/date was convenient. In my case I needed to change it, and this was easy to do.
The headboard arrived on time with regular updates. It was extremely well packaged and the delivery driver very helpful and polite.
The headboard itself is of excellent quality.
I would definitely recommend this company, and would not hesitate to use them again. Thankyou!
2 février 2026
Avis spontané
Amazing handcrafted bed for a very…
Amazing handcrafted bed for a very reasonable price.
Delivered by the family that made it and very well communicated during manufacturing/delivery.
would recommend to everyone!
13 janvier 2026
Avis spontané
I chose a french style bed and went…
I chose a french style bed and went ahead and purchased it with out asking sny questions ,maosons contacted me to say it was out of stock ,did i want to wait,so i decided too,They kept in regular contact with me by phone and e-
Mail Also i got to choose a colour which i didnt no i could ,so i chose pink,Not everyones choice but it looked well,The bed was being shipped from abroad and was slightly delayed which i wasnt to bothered about,Then on arrival i could of had just before christmas or in new year ,i waited and had delivery today,which was perfect ,delivered,built,shown asked if all was ok b4 leaving,And on leaving they took all plastic and cardboard with them too ,So for me PERFECT ,andvi wpuld recomment so THANK YOU to you and your son xx
12 janvier 2026
Avis spontané
I have ordered Provence 2 Drawer Coffee
I have ordered Provence 2 Drawer Coffee Table , and it was exactly what I was Looking for !
Coffe table with some storage in the drawers and some space under as well . Fits perfectly with my living room current furniture and a good quality too.
Thank you so much and customer service was really helpfull and friendly
Certainly would reccomend this store to my friends and family .
8 mars 2025
Avis spontané
I ordered the Mayfair ottoman storage…
I ordered the Mayfair ottoman storage upholstered bed, and I can tell you it is absolutely amazing quality, the material is so nice, and the storage under the bed is great to have, it's good for storing all your bed sheets extra pillows and towels that you may have. Customer service is brilliant, they are really helpful!
I will definitely be ordering again.
5 mars 2025
Avis spontané
Boho 2 drawer charcoal bedside table
I have ordered from here a beautiful black draws named
Boho 2 drawer charcoal bedside
I absolutely love the design off it and when I needed assistance the customer service was amazing! Would definitely recommend!
Will be ordering again thank you!
5 mars 2025
Avis spontané
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