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Sadly can't give them zero stars. Order a watch a few years ago through a kick-starter campaign. Been a disaster since.
Recently they offered to send me a buckle for the strap, I recently, it was months ago. I'm still waiting despite sending several reminder emails.
Seriously you are better off taken the money for the watch and flushing it down the toilet.
I have purchased two other watches from Makara without problems, but that was not the case this time! I ordered 17 days ago and have received nothing and no tracking information. Their email address (not allowed here) does not respond, and they supply no other contact info. If they are not a scam now, they are certainly acting like one!
Makara / Helgray watches are horrible companies owned by a guy named Nadim Elgarhy, a crook!I bought 3 watches and only received 1. They ignore emails and do not post a customer service phone number. They think they can keep ripping off customers, but I’m getting my money via credit card and I’m never buying from them again! There is a reason why they are always having big Sales.. because they never send anything out! It’s a Scam!
Don't ever order a watch from Makara Watches! I paid via Visa Credit card and one month later the watch still had not been shipped out. They promise that a watch will be shipped out within 5 days on their website and that you will receive a shipping notice. Nothing happened. I wrote them 4 emails, non was ever answered. I contacted them via their Instagram account and no answer either. I reported the company to Visa and got my money back. Stay away from Makara Watches!
I really like my Makara Sea Serpent. The black-on-black face and case combination looks great. And the domed crystal with duodecagonal bezel on hexagonal case is chunky and rugged, without being overly weighty or massive.
I've had lots of admiring comments when wearing it. With the current launch of their new Turtle, I was even considering a second Makara watch in bronze.
All that changed almost exactly 12 months after purchase, when I noticed the second hand on my Sea Serpent was rattling around inside the dome.
What is even more disappointing is that I have been completely stonewalled by the company; all emails to support@...., info@...., customerservice@.... and all messages via their Facebook and Instagram pages have been completely ignored. One to be avoided, I'd say. Another boutique watch designer, who makes great-looking watches with very poor durability and zero customer service.
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