Logo de Makeup
Visiter le site web
Écrire un avis

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

À propos de l'entreprise

  1. Boutique de santé et beauté
  2. Magasin de produits de beauté
  3. Industrie cosmétique
  4. Parfumerie

Écrit par l'entreprise

Το ηλεκτρονικό κατάστασημα MAKEUP προσφέρει μεγάλη γκάμα καλλυντικών προϊόντων, αρωμάτων και αξεσουάρ. Ο ιστότοπος προσφέρει προϊόντα από όλο τον κόσμο, διάσημες μάρκες καλλυντικών και προσιτές τιμές. Στον ιστότοπο μπορείτε να βρείτε τα πάντα για την ομορφιά του δέρματός σας, την άνεση, την καλή υγεία. Πάνω από 30 χώρες απολαμβάνουν τα προϊόντα του ηλεκτρονικού καταστήματος Makeup. Εκατομμύρια ικανοποιημένοι πελάτες σε όλο τον κόσμο. MAKEUP is online store offers a wide range of beauty products, fragrances and accessories. The website offers products from around the world, famous cosmetic brands and affordable prices. On the website you can find everything about the beauty of your skin, comfort and good health. More than 30 countries enjoy the products of Makeup Millions of satisfied customers worldwide.

Coordonnées de contact

2,0

Bas

TrustScore 2 sur 5

15 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus
Noté 1 sur 5 étoiles

I have been purchasing regulary from…

I have been purchasing regulary from makeup.cy for at least 1 year. Recently I received a defective product and contacted for the first time customer service with complaint and for refund. I was asked to send photos with product bar code or batch code on them, I did send photos though product had none of codes (which is strange, btw). Ever since - 2 weeks later - had no reply from customer support. I contacted twice again - emails remained unanswered.

Refund is of a very little sum but the whole way makeup.cy manages the process makes doubt to order again

UPD
good to know that makeup customer support answers at least here
bc my emails which were sent to complaintsATmakeup.gr THRICE were ignored

18 avril 2026
Avis spontané
Logo de Makeup

Réponse de Makeup

Hello Maria Ankud,

We sincerely apologize for the inconvenience caused by the defective product you received.

We would like to clarify that in order to submit a complaint, it is necessary to contact the dedicated Complaints Department, rather than Customer Service. The Complaints Department handles such cases via the email address: complaints@makeup.gr
.

Once you send the required information and photo evidence, your case will be officially registered and reviewed. Please note that the investigation and resolution process takes some time, and we kindly ask for your patience. We assure you that every complaint submitted is reviewed and responded to accordingly, and no case is left without attention.

Regarding your specific case, please be informed that the amount of 2.16 EUR was refunded on 30.04.2026.

Once again, we apologize for the inconvenience and remain at your disposal for any further questions.

Kind regards,
MAKEUP Team

Noté 1 sur 5 étoiles

Promotions Not Reliable

I placed an order to benefit from a promotional luxury gift, spending the required amount. The gift, shown as available at checkout and in the order confirmation, was not included, and no notice or alternative was provided.

Another gift from a separate order arrived as an unsealed mini sample, not advertised as such, raising concerns as it was an eye product. Additionally, another promotional item arrived opened and re-taped, which did not appear to be in original sealed condition.

Since this shop frequently uses promotional offers (spend a certain amount and receive a free gift), customers should be aware that these are not always guaranteed or delivered as presented.

This creates inconsistency between what is presented and what is delivered, which can erode customer confidence.

1 avril 2026
Avis spontané
Logo de Makeup

Réponse de Makeup

Dear Customer,

We sincerely apologize for the inconvenience caused and thank you for sharing your feedback.

We would like to clarify that promotional gifts on MAKEUP.CY are available in limited quantities and are offered while supplies last. It is possible that at the time of placing the order the gift was available, but during order processing it became out of stock, which is why it was not included.

Please also note that promotional gifts are provided free of charge and are not eligible for complaints, returns, or exchanges.

Regarding the condition of the received items, we are sorry if they did not meet your expectations. Your feedback is important to us and will be taken into consideration in order to improve our services.

Thank you for your understanding.

MAKEUP.CY Team

Noté 1 sur 5 étoiles

I have received a defective perfume…

I have received a defective perfume which, to their defence, was not the online shop's fault. Its main defect was the pump mechanism was crooked and as a result there was perfume leakage. I couldn't use it, no matter how gently I would press the spray nuzzle.

However, when I reached out to express my dissapointment to the complaints department via email, their answer was less than satisfying, suggesting only 2 options to resolve the issue:

1) A coupon of €8, which is nearly 10% of what I had paid, as a way to apologize for the defective perfume. Of course, that is to be used in the next purchase.

2) Send the defective perfume back and await for their reply.

Just feeling like €80 went down the drain. I ended up having to buy a separate spray bottle to add the content of the perfume before it evaporates.

Dear Makeup.Cy,

Since you gave only two choices for me for suggesting either the coupon or return the perfume and never hear from again (as other customers suggested here on Trustpilot, I believe that you wouldn't change it anyway), I should have taken a better look of the previous reviews before buying a perfume from your company in the first place.

I regret to inform you that your unprofessional approach to helping your customers and simply milking their hard-earned money to run a scamming business is not a company I would wish or want to buy perfumes from again.

And the partial compensation was an €8 coupon for an €80 perfume? Which is to be used in the next purchase? 10%? Really? That's laughable.

14 avril 2026
Avis spontané
Logo de Makeup

Réponse de Makeup

We sincerely apologize for the unpleasant experience and thank you for sharing your feedback.

We would like to clarify that all products offered by MAKEUP.CY are original and sourced from official suppliers. We are truly sorry that, in this case, you received a defective product — we understand how disappointing this can be.

When you contacted our Complaints Department, you were offered two possible solutions:

to return the product so that we could either replace it or issue a full refund, or
to receive a partial compensation in the form of a discount.
Dear Eleni,

The discount option was chosen accordingly.

Additionally, as the perfume has been transferred into another container, we regret to inform you that we are no longer able to proceed with a return, replacement, or refund for this product.

Thank you for your understanding.

Noté 1 sur 5 étoiles

Fake perfume....

Fake perfume..... Lattafa Asad !

9 avril 2026
Avis spontané
Logo de Makeup

Réponse de Makeup

Dear customer!
Thank you for your feedback.
We’re sorry for the inconvenience caused!

We would like to assure you that all products we offer are original. To review your case in detail, please contact our Complaints Department at complaints@makeup.gr
and include photos of the product along with your order number.

Our team will investigate the issue and assist you as quickly as possible.

The Makeup.cy Team

Noté 1 sur 5 étoiles

I have ordered makeup of 82k and i got…

I have ordered makeup of 82k and i got both of my max factor eye linear dry and not even seal pack remaining all products were sealed pack and are so original but i m really diappointed on both of eyelinears .

11 mars 2026
Avis spontané
Logo de Makeup

Réponse de Makeup

Dear customer!
Thank you for your feedback.

We are sorry to hear that you are disappointed with the Max Factor eyeliners you received. This is certainly not the experience we want for our customers.

Please contact our Complaints Department at complaint@makeup.gr
and provide your order number along with photos of the products you received. Our team will carefully review the case and assist you with a suitable solution as soon as possible.

We appreciate your feedback and remain at your disposal to resolve this matter.

The Makeup.cy Team

Noté 1 sur 5 étoiles

Customer service 0%

Yeah sure, they have the original products.

But God help you if you need after sales help because there is none.

I've been waiting on an update on a product I returned. On the phone they only tell me that they will forward it to the customer service team, and the customer service(which is only via emails) haven't respond to me for 3weeks now.

So, you proceed at your own risk. Good luck!

1 novembre 2025
Avis spontané
Logo de Makeup

Réponse de Makeup

Hello,

We are truly sorry to hear that you had such an experience with our customer service. This is definitely not the standard we aim to provide. We apologize for the delay and the lack of communication on our part.

Please send us your order number so we can immediately check the status of your returned product and get back to you as soon as possible. We will make sure your case is handled with priority.

Thank you for bringing this to our attention — your feedback helps us improve our services. If you give us the chance, we will do everything possible to make things right.

We remain at your disposal.

Noté 1 sur 5 étoiles

worst service !

I placed my order on October 17th and paid online, expecting things to go smoothly. I received an email saying it would be delivered within 7–10 working days — fair enough, I thought. But after waiting 12 working days with no update, I had to reach out to them myself through Facebook. They said they’d check what was wrong and let me know the estimated delivery date… so I waited again.

Two days later, I finally got a call from the courier saying my order was ready for pickup. I went the very next day, only to be met by a rude and angry employee who told me they couldn’t track my order and had no idea when I would receive it. Seriously? After all that waiting?

I decided to give them one last chance and contacted them again through Facebook — and this time, they just ignored my message completely. No apology, no update, nothing.

I’m honestly so disappointed and frustrated. I trusted this company, but they clearly don’t care about their customers. Never again. 😡

8 novembre 2025
Avis spontané
Logo de Makeup

Réponse de Makeup

Dear Customer,
We’re truly sorry to hear about your experience — this is absolutely not the level of service we aim to provide. We completely understand your frustration after waiting longer than expected and not receiving clear updates.

Please accept our sincere apologies for the delay and the poor communication you encountered. We’ve already looked into your case and are taking steps to ensure such issues don’t happen again.

If you could kindly send us your order number via a private message or email at [support email], we will make sure your order is prioritized and that you receive proper assistance right away.

Thank you for bringing this to our attention — your feedback helps us improve, and we truly hope to regain your trust.

Warm regards,
Customer Support Team
Makeup.cy

Noté 5 sur 5 étoiles

Excellent company

Excellent company. I order products regularly. Everything is of high quality, from facial care products (creams, serums, shampoos and conditioners, etc.) to perfumes. Prices are significantly cheaper than in stores and pharmacies in Cyprus. This is a nice bonus. Wide selection. Fast and efficient delivery. Highly recommended.

2 septembre 2025
Avis spontané
Logo de Makeup

Réponse de Makeup

Dear Kostiantyn Ivlev,

Thank you so much for your wonderful feedback! We are truly delighted to hear that you are satisfied with the quality of our products, the prices, and our delivery service. Your trust and loyalty mean a lot to us, and we will continue working hard to provide you with the best shopping experience.

We look forward to serving you again soon!

With appreciation,
Makeup.cy

Noté 1 sur 5 étoiles

Very Disappointed

Very Disappointed – Repeated Mistakes and Poor Customer Service

This is the second time my order has been completely messed up. The first time, I ordered Paris Corner - Emir Celestial and instead received Paris Corner - Ibisco Nirvana. When I contacted customer service, they were unhelpful and quite rude. I was given the wrong email address multiple times over several days, and none of my emails ever reached the right place. In the end, nothing was resolved — it felt like they simply didn’t care.

Just a few days ago, I placed another order on behalf of a friend. We ordered Tobacco Touch (a dupe of TF Tobacco Vanille) but instead received Smoky Touch (a dupe of TF Tuscan Leather). Since they don’t offer refunds for opened products, we assumed it might just be a rebranded name. Unfortunately, once we opened it, it became clear that it was the wrong fragrance again. Now I have to personally refund my friend because of their mistake.

Be cautious when ordering — it seems like their warehouse has no quality control, and customer service isn’t equipped (or motivated) to resolve issues properly.

27 juin 2025
Avis spontané
Logo de Makeup

Réponse de Makeup

Dear Kimbo Kastekniv,

We are truly sorry to read about your disappointing experiences with us.
Receiving the wrong products not once but twice, and then struggling to get proper assistance, is completely unacceptable — and far from the level of service we aim to provide.

Please accept our sincere apologies for the confusion, the repeated mistakes, and the frustration caused by the lack of clear communication. Your feedback is extremely valuable, and we are already reviewing these incidents with our warehouse and customer service teams to ensure that such errors do not happen again.

We would very much like to make things right for you. Could you please contact us directly at complaints@makeup.gr with your order numbers and photos of the received items? We will personally oversee your case and work toward a fair solution — whether that’s a replacement, a refund, or another option that suits you.

Your trust means a lot to us, and we are committed to regaining it. Thank you for bringing these issues to our attention.

Kind regards,
The Makeup.cy Team

Noté 1 sur 5 étoiles

Absolutely awful experience — avoid this company like the plague.

They lied about my package being returned, blamed the courier, and offered a fake “discount” for a future order that I couldn’t even see or apply myself. Zero accountability, zero professionalism.

They wasted my time, gave me conflicting info, and tried to cover it up with empty apologies.

If you value your money, time, or sanity — do not order from them. Total scam vibes

27 juin 2025
Avis spontané
Logo de Makeup

Réponse de Makeup

We’re sorry that you feel this way about your experience with us.

Your order was delivered on time, and the information we provided reflected the status in our system at the time. We did not mislead you or attempt to deceive you in any way. The discount offered was a goodwill gesture for any inconvenience caused — we’re sorry it wasn’t received as such.

We understand that you’re disappointed and respect your opinion, but accusations of a “scam” simply do not reflect the reality of how we operate. We always aim to support our customers honestly, transparently, and to the best of our ability.

If there’s anything specific you’d like us to clarify or resolve, we’re here to help.

Kind regards,
Makeup.cy
Customer Support

Noté 1 sur 5 étoiles

Κακό σερβις

Το προϊόν έφτασε σε σπασμένη συσκευασία, εξήγησα ότι ήταν για δώρο και μου είπαν ότι μπορούν να μου δώσουν €3 στην επόμενη παραγγελία ή να το στείλω πίσω αλλά να πάρω τα λεφτά μου σε 2-3 μήνες! Δεν ξανα άκουσα να θέλουν τόσο καιρό για να σου δώσουν τα λεφτά σου πίσω για κάτι ελαττωματικό και πιστεύω ότι γίνεται αυτό και για να μην σου τα επιστρέψουν καν! Γενικά εμενα δεν ήταν τόσο ακριβό ή μεγάλο θέμα αλλά αν θα παραγγείλετε κάτι μεγάλης αξίας να το έχετε υπόψη σας

6 juin 2025
Avis spontané
Logo de Makeup

Réponse de Makeup

Αγαπητή Chrysostomia,

Σας ευχαριστούμε που μοιραστήκατε την εμπειρία σας μαζί μας. Λυπούμαστε ειλικρινά που το προϊόν έφτασε με φθαρμένη συσκευασία, ιδιαίτερα αφού προοριζόταν για δώρο. Κατανοούμε απόλυτα την απογοήτευσή σας και ζητούμε συγγνώμη για την αναστάτωση.

Σε περιπτώσεις ελαττωματικών προϊόντων, η πολιτική μας προβλέπει την επιστροφή και εξέταση του προϊόντος, με σκοπό να διασφαλιστεί η ποιότητα και η διαφάνεια στη διαδικασία επιστροφών. Αναγνωρίζουμε, όμως, ότι ο εκτιμώμενος χρόνος των 2-3 μηνών μπορεί να είναι αποθαρρυντικός, και ήδη εργαζόμαστε για να βελτιώσουμε την ταχύτητα αυτών των διαδικασιών.

Η πρόθεσή μας δεν είναι σε καμία περίπτωση να αποφύγουμε την επιστροφή των χρημάτων, αλλά να τηρηθούν τα απαραίτητα βήματα που εξασφαλίζουν δίκαιη και υπεύθυνη εξυπηρέτηση για όλους τους πελάτες μας.

Εκτιμούμε την κατανόηση και την ειλικρινή σας ανατροφοδότηση. Ελπίζουμε να μας δώσετε μια δεύτερη ευκαιρία ώστε να σας προσφέρουμε την ποιότητα και το επίπεδο εξυπηρέτησης που αξίζετε.

Με εκτίμηση,
Η ομάδα του makeup.cy

Noté 1 sur 5 étoiles

VERY HIGH probably this is a scam…

VERY HIGH probably this is a scam company.

I just called them on the phone number 22 009 509, a lady answered, supposedly from their support, I asked for her name, and she refused to give it 3 times, kept replying I am not obliged to give it to you.

I explained I have already checked your trustpilot reviews, I am aware of scammers, therefor I would like to know to whom I am speaking to and also I wanted some more information about your company before I place an order, and she replied I am not giving you my name.

100% this is a scam company.

AVOID, if you dont want to lose your money.

15 mai 2025
Avis spontané
Logo de Makeup

Réponse de Makeup

Dear Sir!

Thank you for your message.

We are sorry to hear about your recent experience. We would like to clarify that our e-shop operates internationally in over 30 countries, providing a wide range of cosmetic products to customers around the world. We collaborate with trusted couriers in each country to ensure safe and timely delivery of all orders.

Regarding your call, please note that our customer support representatives are employees of MAKEUP and are here to assist you with placing orders, tracking deliveries, editing or cancelling orders, and providing information related solely to our e-shop. They are not obliged to share personal details, including their names, as part of their privacy and company policy.

We assure you that we are a legitimate company with many genuine reviews from verified customers that can be found online. We understand the importance of transparency, which is why all company and operational details are publicly available on our website here: https://makeup.cy/regulamin/.

While we appreciate all feedback, we would like to kindly point out that leaving a Trustpilot review without having completed an order may not reflect the full customer experience.

Should you have any further questions or require assistance, please do not hesitate to reach out. We always remain at your disposal.

Kind regards,

Noté 1 sur 5 étoiles

Defective perfume

Unfortunately, with my very first order on makeup.cy, I encountered a major issue. The dispenser on my Chloe perfume was defective—it leaks and sprays old residue. Using such perfume is impossible.
At first, the company refused to accept a return for the faulty product because it had been opened. Then, they offered me an €8 discount on my next order (not a chance!). Only after I informed them that I would be reaching out to a consumer rights organization did they agree to a return—but at my own expense! Allegedly, an examination will be conducted within 2-3 months, and only after that might I get a refund for the perfume (I don’t believe it!).This is the first time I've encountered defective perfume and such an unscrupulous company. I’ve basically thrown away €80!

24 mars 2025
Avis spontané
Logo de Makeup

Réponse de Makeup

Dear Alina Raimova,

Thank you for reaching out to us and for taking the time to share your experience. We sincerely regret that your first order from makeup.cy did not meet your expectations.

We fully understand your disappointment with the defective product you received. Chloe perfume is part of our premium selection, and it is extremely important to us that every delivery upholds the highest standards of quality.

Regarding the initial refusal to accept the return, we apologize for the inconvenience this has caused. While our policy concerning opened products is based on hygiene regulations, in situations like yours—where there is a clear manufacturing defect—we should have responded more flexibly. We are currently using this case as an example to improve our internal procedures.

As for the return shipping costs, please note that we have already offered to cover them on our end.

Once again, thank you for your valuable feedback. We truly hope you will give us the opportunity to demonstrate that we are committed to providing a level of service worthy of your trust.

Warm regards,
Customer Care Team
makeup.cy

Noté 1 sur 5 étoiles

Im very disappointed

Im very disappointed. I make order at 23.12.24 and still at 14.01.25 i dint receive !!!! The support of makeup.cy don't care at all , they even didn't apologies ! Normal company will apologies and offer discount coupons but not and this one ............. real villagers

14 janvier 2025
Avis spontané
Logo de Makeup

Réponse de Makeup

Dear customer, we have sent you several apologetic emails letting you know that there will be a delay in your order! We apologize once again for the inconvenience caused to you and for this we have prepared a gift on your next order, which has already been placed to your customer card. Thank you for being our customer!

Noté 5 sur 5 étoiles

I'm so satisfied with this online shop…

I'm so satisfied with this online shop , there packing and timings and price everything is so amazing, i love it

8 novembre 2024
Avis spontané
Logo de Makeup

Réponse de Makeup

Thanks for the good rating! We are glad that you are our customer!

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus