Making Music Avis 117

When paying the PRS charge via the website I received a notification that the payment had not occured due to system error and was asked to try later.
Instead of trying later, I paid by bank transfer only to find later that both payments had been take. We are currently in the process of asking for a refund.

My renewal reminder arrived in good time for me to renew and the increase in cost was very reasonable.
My only area of concern is your website which is difficult to navigate and seems to lack a logical structure.

Very quick response and resolution to my query.

I was disappointed that my email address had disappeared from your system and so had not received communications from you for a considerable time, including membership renewal etc, which as Treasurer I am responsible for, and this had not been picked up.

We have received a huge amount of support from Making Music recently and each time we have contacted a member of the team they have responded with prompt efficiency.

Very helpful when called and went beyond expectations in helping me

They took time to look into my question and came back with a comprehensive answer

We're a community choir in Edinburgh and have been members of MM for over 2 years. We're delighted with every aspect of the support they've offered.

Excellent support and useful resources for choirs & orchestras, plus knowledgeable and responsive staff - extremely helpful for a small organisation such as ours.

Prompt response to my enquiry and helpful follow-up.

Responded quickly and gave clear instructions on how to solve my query.

quick,efficient and very helpful in response to my query regarding a constitution.

You got back to me promptly with the answers to my questions. There were links to further information and the invitation to come back with further questions, if necessary.

Two things have come to mind in the last twelve months since joining MM. Firstly the invaluable help in achieving Charitable Status for our band and secondly, the substantial saving we have achieved on our band insurance.

Very helpful guidance received from Lily in response to a query about our constitution and in good time too!

Fantastic platform for showcasing what we do as a choir, including any voice vacancies we may have, and a great place to list future events and concerts. I have had no trouble in updating our profile pages as the system is quite intuitive; if there have been any issues or difficulties, a member of MM is always quick to answer emails.

Very helpful, - very prompt reply.

Communication from Making Music was very clear and they did everything within the timescale promised. The staff are very helpful when you phone and explain things clearly.