Makro South Africa Avis 668

Ordered an item. Wrong item came (and late). Then a nightmare to try and sort it out. Customer service never responded to calls or emails. I would never order from Makro again and I should have first read the reviews. It’s really bad.

I am writing to formally lodge a complaint regarding my recent dishwasher purchase and delivery experience.
Order Issue Summary:

The dishwasher was delivered on 6 December in a severely compromised state. The packaging was wet, the polystyrene was broken, and upon inspection, the machine itself was damaged.
The unit arrived without its box, transported on an open bakkie with no protective covering, and handled unprofessionally by individuals who did not appear to be Makro staff.

Delivery Timeline & Concerns:

Tuesday: I received a call from Driver stating he could not deliver due to traffic fines preventing estate access. He promised delivery the next day, which did not happen.
4 December: Expected delivery date – no delivery occurred. After calling Makro Online, I was assured it would arrive later that day, but it did not.
5 December: I called again and was told someone would call me back, which never happened. Four hours later, I called again and was told, “We will give you a refund.” I made it clear I want the dishwasher I purchased, not a refund.
I was then given the new driver’s number. He also could not enter the estate due to fines and promised to call before arrival, which never happened.
6 December: After multiple calls (over 10 times), the dishwasher was finally delivered at 15:00 in the unacceptable condition described above.

Pathetic. Purchased a bottle of amarula as a gift for an elderly lady on the 28/11/2025 and still waiting for it to ship !!! Whats wrong witg you people ?? Are you waiting for it to ferment still or what ??

How is wish I had believed all the negative reviews, makro is the worse I ordered few items since the 27th of Nov delivery was confirmed for the 29th, im typing this on the 6th of December no calls, no message, no update whatsoever, thr call center lies about the delivery...never again, better stick to chechers60 they never disappoint, worse service ever

Very disappointed with Makro I ordered a week ago, driver came to deliver while I was at work tried calling to reschedule delivery but they said driver will call me before delivering fast forward driver calls me when he’s at the gate ok fine after that I called them 3 times trying to reschedule my delivery still nothing and no communication is made, poor service I totally don’t recommend Makro online shopping.

WHAT AN AWFUL SERVICE RECEIVED FROM MAKRO!!!!

I placed an order on the 29th November 2025 and realized the have the wrong delivery address, call them right away and was promised it would be corrected.

When I checked the order 2 days later it was still reflecting the wrong address and so I called them and another promise was made that this will be sorted out.

I called again a day before delivery to ensure the address was corrected and was promised it was, to my surprise the next day my order was delivered to the wrong address.

I called Makro once again as I had 2 more items awaiting delivery and wanted to ensure these go to the correct dress but I was hung up on and placed on a long hold with no assistance.

I have since emailed and called Makro multiple times and today they promised that the 2 remaining items will surely be delivered to the correct address and something said I should call the courier to confirm this and as I suspect the courier confirmed that the item will be sent to the wrong address today.

None of my emails, complaint and calls have been attended to and I have had to spend money to call them many times and to travel to where the items will be delivered.

I will never ever buy anything from Makro and I suggest no one does.

I purchased headphones on the 28th November. My order has been "ready to ship" since the 1st of December and I just got refunded my money out of nowhere.

I called today because I saw the money war a refund from Makro (4th Dec) and they tell me that its due to stock availability... I checked this morning and it still said ready to ship AND the app doesn't say out of stock...

I ordered a Club de nuit perfume got a shock when I saw that it’s a counterfeit product that you guys sent through.I will never order from Makro ever again.I want a refund come get your fake product

I should have read the reviews first. Big mistake.

Order placed 23 Nov, delivery confirmed for 29 Nov — twice.
29 Nov came and went. No delivery. No updates. No apology.

WhatsApp support is useless.
Call centre lies about follow-ups.
Head office doesn’t answer at all.

They took my money instantly and delivered absolutely nothing.
Zero customer service. Zero accountability.

Avoid if you value your money.

I placed an order online on 29 Sept 2025. All good for delivery. A week later, only half of it was ready & the other product was still stuck on “processing.” After a couple of calls, we were told the supplier is out of stock & we’d be refunded. Fine. No stress.

The rest of the order was supposedly on its way, so we waited. More calls later, we heard the couriers tried collecting a few times but couldn’t because the order wasn’t complete… so they cancelled the collection.

Another call. They said they’d now cancel everything & refund the full amount.

It’s 1 December 2025. The order still shows as “in transit.” No refund. No clear answers. We’ve phoned so many times & each time it’s “escalated,” but no one ever gets back to us.

I’m honestly disappointed in this whole process.

Makro stole from me!!
Delaying a refund on items returned, pretending that its under investigation for over a month, with no feedback.. if I don’t call I don’t get feedback

Incorrect supplied an item
Then takes them weeks to refund money
Pathetic service
Incompetent

I ordered a fridge on the 30 Oct and it has been saying “item is ready to be shipped” I eventually tried to cancel the order by the 10th Nov because nothing was happening and I needed a fridge. I have been calling everyday to have the same conversation and recently (24 Nov) got a call from the courier telling me that they delivered (a lie) yet on the site it still says my order is ready to be shipped. They refuse to cancel and refund me my money. I spend my days buying airtime to call them everyday and have not received any new news for the whole of November now.

Bought R7800. 00 washing machine in store at Montague Gardens, Milnerton. Was promised delivery next day. Spent whole of next day trying to get someone to speak to me about my delivery. The Delivery manager said the driver could not contact me, what absolute lies, I was at home and received NO calls. Called 13 times, call kept on being put down. Their service is disgusting, no one will help and I still do not have my delivery. NEVER SHOP there, they are completely incompetent!!!!

I placed an order on the 4th of November and to date have not received the items. After 2 calls I am now told on the 25th of November that their supplier does not have stock and i will be refunded in 10 to 14 days. It seems that they now order from their supplier once you order and pay. The customer service is appalling.

I am writing this with absolute outrage and utter disgust at the shocking level of service I have received from Makro. I purchased a product that was blatantly misrepresented — a textbook case of false advertising. What was promised and what was delivered are worlds apart, and to this day I am still waiting for the correct product that I rightfully paid for.

What makes this situation even more infuriating is the complete lack of accountability. Despite repeated attempts, I have been stonewalled at every turn, unable to speak directly to higher management. It is as if Makro has built a fortress to shield itself from its own customers, leaving us to deal with empty promises and endless frustration.

This is not just poor service — it is a disgrace. A company of Makro’s size should be ashamed to treat paying customers with such disregard. The silence, the delays, and the refusal to escalate the matter to someone competent are unacceptable.

Since Makro refuses to resolve this matter through proper channels, I will now take this public. I will be posting this complaint on social media platforms to ensure that others are warned about the misleading advertising and the appalling customer service I have endured.

Makro, you have not only lost my trust, but you have also shown that customer satisfaction is clearly not a priority. I demand immediate resolution and delivery of the correct product without further delay.

Enough is enough.

Placed an online order and paid. They said they didn't receive payment and canceled the order. I have sent them details and proof of payment 5 times. They are now ignoring me more than 3 weeks later...

I ordered a Condere fan online for R800 (original price R1600), but Makro delivered the completely wrong fan — a R399 model that is far cheaper and not at all what I ordered.

Since this fan was only available online, I expected Makro to handle the order correctly. Now I have to return the incorrect item, wait 14 days for a refund, and go through the entire order process again. This is unnecessarily complicated and frustrating.

I expected Makro to take responsibility for their mistake and provide a faster, more efficient solution. This experience has been disappointing, time-consuming, and stressful, and I hope Makro improves their online service to prevent this from happening to other customers.

Purchasing an item that they have on their website, only to be told that the seller doesn't have the item. The money has been paid and they are earning interest meanwhile while they can't deliver the item. Don't shop on Makro online!!!!

I'm absolutely disappointed by Makro, why do you even advertise specials only to not deliver accordingly. my recent order was not delivered in full there are some items missing and I queried this immediately and even provided proof but I'm being given the run around with either getting my items delivered or getting a refund. communication sucks from their side and I'm being told different stories everyday. Makro must really do better....