Mallowme Avis 55

I love this company

Sending spam emails.
Sending unsolicited emails.
Don't send spam emails and you won't have to worry about negative reviews. I will sumbit negative reviews everywhere. You have also been reported to the ICO.

I ordered one of the marshmallows using my perkbox points on the 14th of August my order number is 32501. I never got an email confirming my order, I've tried sending emails twice now but no responses whatsoever. I cant even get a refund on my perkbox points so thats gone and I've basically been scammed for my money. I would avoid buying anything from them until they have their customer service in order

Update: I received my order after reaching out to them for a few days. Response time can be better but overall a decent company and decent people

From uploading my photo on to there website to a very fast delivery,everything was perfect even the packaging was great, so cool is the product, ideal for so many different occasions, will definitely buy again! Thank you!

I ordered some personalised mallows for a wedding.Excellent customer service. Very happy, they arrived on time and staff were really fast & helpful over email.Would recommend and use again in future. Thanks!

Ordered a Christmas present from MallowMe. Arrived damaged and had a hair on the marshmallow. I immediately sent off the details on the contact me page on the website. All I was asking for was a replacement. Unfortunately it also looks like the Twitter account and instagram page have not been used in a few years so can’t contact them on either platform. Postage cost is too high for the experience and long wait (to be fair Royal Mail have been on strike so not really to blame but still…) will never order off this company again and would advise people against using them as they have no way to contact them if something goes wrong.

Edit: recently changed the review as an email was sent but never went to my inbox. All got resolved with a refund and even offered a code for a future purchase

Hi I would just like to say my order did arrive in time for Xmas and I did get a response from my last email.
The children loved their picture marshmallows x

Mallowme is a first class business that knows how to deal with the customer,emails are replied to swiftly. The site is simple to use and easy to upload a great picture and importantly a secure payment service.
The marshmallow is excellent with a good clear picture on it ,in fact it was so good my grandchildren haven't eaten it yet as "it looks to good to eat" but I'm sure it won't see the end of December.
The delivery was quick and arrived as it should . Yes a great experience . Thank you .

I placed an order using a Vodafone discount code on 15th October 2022. Weeks later the item hadn’t arrived, so I sent an email chasing it on 5th November and received a reply reassuring me it would be sent out. It’s now the 27th November and still no product received, no dispatch email, and no contact with any updates. It’s now been 6 weeks and 1 day since the order was placed and absolutely nothing to show for it! Shocking that they’re advertising their company using a big platform like Vodafone but then fail to deliver (quite literally!). I just hope when it does arrive (if it does!) that it won’t be poor quality like a lot of the other reviews have stated!

UPDATE: Order received within a few days of posting this review. However the quality of the image is poor and it’s not even central on the marshmallow (one side of the picture covers the edge and the other side doesn’t so there is a white strip down the side).

FURTHER UPDATE: Mallow Me have quickly sent me a replacement, with this being specifically checked by the team member that contacted me before it was sent out, to ensure it was of suitable quality. The new item is clearer and the layout is now in line rather than having one side with a gap and the other without. Thank you for resolving this for me 😊

I ordered my marshmello cake and have had no contact I have messages on facebook/instagram and 2-3 emails and heard nothing back its been a month now and is no longer needed the website stated up to 2 weeks! not happy with the wait

I was disappointed at the length of time it took to get to me, but the wait was worth it! that why I could only give them four stars.
The mallo was delicious!! But could have been, (in my opinion) a little thicker!

The Mallow was very nice. Great reproduction of the picture we sent in. Took a bit longer than expected to be delivered but kept informed. Will order again

All ok thanks

Amended review. A lovey chap has been in touch. He’s issued a full refund and promised to find out why the delivery hasn’t been sent. They will also get another one made and sent out ASAP. Really looking forward to it arriving and my daughter gets to extend her birthday!
( I ordered for a birthday that has now been and gone. So far waited almost 4 weeks. 2 emails sent and no reply. What a complete waste of time. I really wish I’d read these reviews before ordering)

EDIT. I placed a review as there was a delay in me receiving my purchase. I’ve been contacted by email and phone and a full refund offered. I would like to say that the mallow sent as a good will gesture was lovely and I will try Mallow me again. All small family businesses deserve a second chance.

Had an issue with original order but it was quickly resolved following email. Great product

Absolutely fantastic service and communication throughout the process.
You actual feel like you are dealing with a person and not a machine.
The quality of the mallow is amazing. Not really sure if I can bring myself to eat it.
Have recommended to all of my friends and colleagues

Do NOT buy from these guys!

My order was made over a month ago now. Still no sign of it but the money got taken out.

Customer service is absolutely shocking. I’ve emailed on two separate occasions voicing my disappointment as it was a present for someone who’s birthday was a few weeks ago now.

They’ve sent the same generic email reply twice which really did infuriate me. Absolute no care in the world. No care of their customers. Don’t waste your money.