Manamanx Limited Avis 

We have purchased a car from Manamanx, Simon helped us through the whole process, explaining clearly all the various steps involved answering any questions we had in a polite and informative manner.

Great after sales service from Nicole and Michaela. After collection my car still need wheel alignment / tracking. Nicole and Michaela in the after sales team were on it straight away and tracking was completed quickly with least inconvenience to me

Thank you!

While the service I received during the sales process was excellent, my experience since purchasing the vehicle has been extremely disappointing.

The level of attention and communication changed completely once the sale was completed. I have made repeated phone calls and sent several emails regarding an after-sales issue, yet my enquiries have been ignored. It gives the impression that customer service is a priority only until the paperwork is signed and payment has been received.

A reputable garage should stand behind the vehicles it sells and provide the same level of professionalism after the sale as it does beforehand. Unfortunately, that has not been my experience. The lack of response has left me feeling undervalued as a customer and has significantly undermined my confidence in the business.

My initial phone call was quickly answered and I was able to make an appointment for an immediate trial of the car with Simon who gave me full and clear details and of all available options for guarantees and further support. We then had a test drive and I agreed to buy the car, which was ready for collection the next day when Simon met me at the station and I collected it. My experience was very satisfactory throughout.

We felt very lucky to have been dealing with Andy throughout our process. Very calm and stress-free experience, very transparent and able to answer all our questions. Ask for him if you deal with Manamanx!

I’ve purchased a Range Rover evoque through Steve. Steve was a great member of staff, he was very attentive and he understood my wants from the car and provided great service. I’d recommend purchasing through Steve in future.

I bought a Mercedes Benz E200 from Steve.
Much appreciated him for his service and support. He is a professional and very positive person. Next time I will try to make a purchase from Steve and Manamanx. 👍👍👍

One happy customer with a nice new Preloved car. I too came and check reviews before purchase and agree with much of the positivity you read. A non pushy sales approach makes the process very easy. I was dealt with by Andy who reassured me he won't sell me a car I'm not happy with and true to his word he made sure I was happy with my purchase i drove away. Cars are mostly initially seen in their original state before a showroom spruce so you can see the condition of the car as it is. They are honest with the condition and get any work done although you may have to wait abit for it to get done. I managed to get most of the deal completed with a few chatty members of staff all happy to help me choose the best finance option to suit my needs all the while not pushing any option. In the end I now have a fabulous car that looks practically new! Love it thanks so much

My sales executive was Andy and he was incredibly professional, helpful and made the whole experience easy and non stressful. Thank you

Andy was fantastic. We had a very stressful week and he made the trip and the transaction so calm and easy.
Helpful, knowledgable and kind.

Bought a tesla from Manamanx last week, on our arrival we were greeted by Simon Williams who was so friendly and professional we test drove the car and on inspection it had a few scuffs on the wheels and chips on the bonnet,
Simon got the bonnet resprayed and the wheels refurbished to a outstanding finish
One week later we came down on the train to collect the car, Simon collected us at the station and sort everything out it was totally hassle free
Again a massive thanks to Simon a pleasure to deal with
I would give Manamanx and Simon 11 out 10 for everything
Again many many thanks Simon your a star mate 👍

Thanks Andy Chapman, he is so helpful and so friendly. We were very satisfied with the service. Thanks.

Andy was exceptional throughout the process. Did a great deal and made the whole process easy! 10/10 will be going back to him for my next car.

Simon was great to deal with. Explained everything thoroughly - very happy with the customer service we received.

Brought a car recently from Simon, he was very informative and able to answer all questions that I had. It never felt like he was pushing me to make any decisions but that he was telling me about all options available to me.

Easy process. Simon was very helpful. The car was prepared for when I arrived and all ready to go. Good service - offered to collect be from the station

Steve C was absolutely amazing. I recently purchased a car, and the entire process was smooth, stress-free, and professional from start to finish. I wanted to surprise my husband with the car, and Steve went above and beyond to make the experience extra special for him.
I truly don't know how to thank him enough for all of his help. He is genuinely honest, helpful, and dedicated to providing excellent customer service. I first viewed the car on Wednesday, and when I returned the next day, Steve had everything prepared, with the car clean and ready to drive.
His professionalism and attention to detail made the whole experience memorable. I highly recommend asking for Steve C if you're looking to buy a car. Thank you again, Steve, for making this such a wonderful experience!

Part 2 - the car cost us £22300

Manamax now wants us to drive the car all the way from Kent to Reading simply for them to "inspect" the issue, not necessarily to fix it.

We've also been told that the only courtesy cars they have available are manual MG 3, VW & Nissan Qashi that are several years old and we will have to insure the car should we need one!!!

We were also reminded that the invoice we signed states that if the car requires any repairs, we must return it to their premises in Reading. My advice is to read every document carefully before signing. Don't allow yourself to be rushed into signing paperwork or handing over a substantial amount of money without fully understanding what you're agreeing to.

Be prepared for a frustrating experience if problems arise. In our case, we have been left chasing responses and dealing with staff who make you feel like you're inconveniencing them by raising legitimate concerns.

As for the five-star reviews, I would take them with a pinch of salt. Customers are encouraged to leave reviews before they even leave the premises. Instead, pay close attention to the one-star reviews, as they paint a much more accurate picture of the level of service you may receive if something goes wrong after the sale.

I would also advise potential buyers to research reviews from when the company traded as "Sascron Car Supermarket" as well as under its current name. Don't rely solely on the overall star rating; take the time to read the negative reviews and make up your own mind. Based on our experience, we would not purchase from them again.

This review reflects our experience to date and will be updated once we have travelled to Reading for Manamax to inspect the vehicle and we know the outcome of that inspection. Should the matter be resolved satisfactorily, we will update this review accordingly.

The dealership sold a vehicle that had undergone significant repair work along one entire side, while explicitly stating that it had never been involved in an accident. Subsequently, Mercedes-Benz voided the warranty after identifying the vehicle’s true condition.
Given the extent of the damage and the repairs carried out, it is highly unlikely that this would have gone unnoticed by a qualified technician. The dealership has questioned why the issue was not brought to them directly; however, the core concern remains that the underlying damage cannot be reversed, nor can the initial misrepresentation of the vehicle’s history.

Bought my car from Manamanx after weeks of research.. would definitely recommend them, they have a wide variety of prestige cars. I received brilliant service from Simon who was very helpful and guided me all the way from initial viewing to sale and after sales too. Thank you Simon 🙂