Pru UK Avis 3 629

Prompt helpful information

Clear and straightforward process using the online tool helped me to choose the best option for me. Pleased with the prompt response to my request.

My query was quickly and clearly answered

process was simple.

I was happy regarding my up to date pension but very unhappy trying to find out about older pension I had

I have been trying to update my details for over two weeks now on your claimed secure systems. I have been trying every day either by phone, or by secure email. After wasting time sitting on hold, or inputting my details into your system I am met with 'we are experiencing technical difficulties'. You need to sort this out, my information is currently going to the wrong address and I have no way, as it currently stands, of changing that. Stop making your customers jump through hoops to carry out a simple task.

Very easy to access funds that I needed and was keep updated with the whole process

Been trying to deal with them for nearly a year regarding my deceased father’s policy. Had a letter regarding payment and accepted the amount contact since has been hard. Been waiting for information for over 1 month keep calling and get told it’s been raised and i’ll know more within 48hours 4/5 days later nothing. Promised a call back that never comes and the customer service is appalling asked to speak to a manager numerous times to no avail, contacted the ombudsman and my solicitor now

Very satisfied with full experience.
Friendly and helpful Advisor.

Already answered

Efficient and Effective service

Easy to contact, very helpful and professional staff

The Prudential online services are secure providing the customer easy access and security. The services team respond to online questions quickly providing relevant information. Gives customer confidence in their management.

I had a small pru pension which I claimed . It took months as I live in turkiye. Because of the time frame they sent me a cheque to my UK Postal address. They were aware I only recieve post via a friend once a year . The cheque arrived 6 months after issue and I have no means of cashing it as I no longer hold a UK bank account, which they aware of .and due to time they have closed my pru account and so I can no longer log in to my account. I have emailed them 3 times with no reply!

Following on from my original review. Pru advised they would send an electronic transfer to my account that they sent payments previously, and after waiting 10 working days and nothing arrived I again contacted them , to be told they would need to investigate! Still waiting, emails being ignored and no updates ! Their investigation is of no interest to me as I can prove nothing has arrived my end . 8 months now since the compensation was issued. Enough is enough just pay what I am owed!

All was made very easy step by step filling out form on line

The initial contacts were time consuming and difficult, however when I did eventually get to speak to someone on the telephone all of the issues were dealt with politely and efficiently and I could not have wiashed for more.

We inherited a Pru bond following our mother's death in September 2024. The first request to sell was made in February 2025. It has now taken Pru eleven months to finally pay out all of our money. The whole experience has been incredibly frustrating with endless requests to resubmit forms, some of which had become out of date after Pru's own delays, requests for information and at least two weeks to respond to each email. This was despite the best efforts of our constantly embarrassed financial adviser.

Overall this company has been extraordinarily inefficient and unhelpful. It's actions contrast dramatically with a number of other financial organisations we dealt with and who paid out within a few short weeks.

Avoid.

Quick, clear and simple process