Mango Power Avis 57

I've had a few technical issues with my unit, but the support has been consistently helpful. Dealing with Charles and David was a positive experience; they are friendly and provide practical advice that actually works. It's reassuring to have a support team that stands by the product and follows through until the system is performing as it should

David at Mango Power was very responsive. His support was also very clear - he provided both textual answers and diagrams to help clarify his guidance.

I am NOT tech savvy. And I had some problems getting everything right. David hung with me, answered my questions. Help me get it all together. Now I am recharging my battery with sunshine!

Exelente servicio ! Gracias al empleado que me atendió . Me hizo sentir en familia y me capacitó. Su honestidad y servicio hacia mí fue increíble .

Horrible company. Poor service. Doesn’t stand by their warranty. Was told my inverter replacement was approved and they still haven’t replaced. It’s been over 6 months. Emailed ceo John kuan and he doesn’t even respond anymore. Their products are garbage

I was confused about how to update the app. Ian sent a link to update. David redirected me to the link. This updated the app and fixed the problem. Thks David for your patience. GPennell

David is sooo responsive and helpful - very appreciative of the customer support offered to help us DIYers figure it out 🤗😛🥰

Hola . He comprado una bateria respaldo mango power e y junto con el mpanel pro proporcionan unas excelentes prestaciones . Funciona de maravilla en un pais Tropical como Cuba con temperaturas de 36 grados C , Y hasta 20 horas de cortes de energia diarios . Alcanzando para cosinar , sistema de agua luz y tv y neveras , refrigerador y otros electrodomésticos . La carga es super rápida a 30 amperes . Excelentes para las duras condiciones de solo 3 horas con energia electrica al día . Super probado y recomendado para contingencias . Pienso pronto probarlo con otra bateria y paneles y les contaré de mi experiencia y así probar la climatizado de la casa . Saludos desde Manzanillo , Granma, Cuba .

David, the customer service representative, was excellent and super helpful. He walked me through the issues I was experiencing even though it was very unusual and he was there the whole time.

David is very knowledgeable and very quick to respond.

I've had nothing but GOOD experience with everyone that I delt with extremely helpful and the response time is good within 10 minutes or sooner, as for the mango power-e , im very pleased with how it work for me

Very quick to respond through several emails from me. They were friendly, courteous and knowledgeable.

I was impressed by David's willingness to help and his courtesy.

David was very helpful. Will try the solutions he provided. Thanks again!

Very satisfied with the prompt help and response.

I purchased a Mango Power M, 15Kw battery system back in March '24. It took until August '24 to get an installer here in Wisconsin. After installation, I found that my AC -powered PV (Solar panels) that was already installed years ago did not operate properly with this Power M system. I experienced issues with the software, both the iphone and wifi panel do not treat the PV as Solar but as a generator. All settings for timed charge, discharge using PV do not work. It seems the way Mango treats an AC power PV is NOT the same as a DC powered PV. Mango support (David) only sends me screenshots of the iphone app and after many repeated requests to talk to someone on my findings and issues, i am getting the cold shoulder from Sales (Jennice) and architecture (Christopher). Now I must resort to complaints which I am reluctant to do as I am willing to work with Mango for a resolution but I am the only one at the table.
I do NOT RECOMMEND using the Power M system if you have an AC Powered (micro-inverters) Solar PV System. Tech support cannot help you it seems so you are on your own.

UPDATE 12/29/2024: It took months and a few tries from support to get my Inverter firmware patched, but now it does charge and discharge mostly as expected. As for the AC powered PV, you still only see it as a generator with no real PV data, hopefully this will get fixed in the future. Changing my rating to reflect support given.

Fast response, new Solarpanel on warranty delivered within less than 1 week inside Germany. Great Job , thank you!

Joe was very supportive and answered all of my questions in a timely manner. Great Support

I needed a E-link cable for a expansion battery and could not find one myself so I contacted mango power and they hooked me right up with the cable I needed. Thanks mango power.

So far customer service has answered all of the questions I have asked. They sims to be there with the support needed. Thanks.