Manus Avis 12

Credits and usage drain so quickly it feels like Manus would need superhero powers to keep up. Spending a lot only to see credits vanish within hours—after all the recalibrations, settings tweaks, options, engagements, and interactions before Manus is even ready for autonomous execution—leaves nothing. Then there’s a 24+ hour wait for just 300 more credits each time. It’s like a pricey Rube Goldberg money trap. Not happy, not impressed, and definitely not recommending—a rough start for Meta Facebook AI and the Manus dev team, with only about 35% of functionality working before everything crashes and the credits disappear.

Unclear description of how credit are used. I invested £150 worth of credits to create an app, the system used 40% to correct its own mistakes and did not finish with the task. It is like paying a plumber to fix a leaking, he does 50% of the job and leaves!! Wtf?
And, as everyone else complaints here.... customer support is the worst in the world. Your query is never responded!

They have been reported for adding hidden and unauthorised charges. When customers raise these issues, they are often ignored or given the run-around with no resolution. Their 2.4/5 Trustpilot score reflects a clear pattern of poor customer care and lack of accountability.
As the Chinese proverb says: 人无信不立 (Rén wú xìn bù lì) — “A person (or business) without integrity cannot stand.”
Companies that betray trust rarely endure in the long run.

I experienced a serious issue where the system executed tasks and consumed a large amount of credits without my approval, despite giving clear instructions that no credit‑consuming actions should run without my confirmation. I also provided the exact folder path from the start, yet the system ignored it and began scanning unrelated directories that I never authorized.

Support did not acknowledge the technical problem and offered only a partial gesture instead of addressing the root cause. This raised concerns about reliability, transparency, and how user instructions are handled. I eventually cancelled my subscription because I no longer felt confident that the system would respect my settings or prevent unexpected credit usage.

I hope the team takes this feedback seriously and improves the platform’s stability and accountability.

good ai agents , very practical and useful. I have learned from youtube and deployed around like 5 agents at around $200/mo. Cost doesnt break the bank too!

Manus misled me about how their hosting works. I told the Manus AI from the start that I wanted a no‑cost website, and it recommended hosting on GitHub for that reason. It never disclosed that the site would still be tied to a Manus subscription or that it would go offline if I ever canceled.

I let my subscription lapse because Manus would not allow me to downgrade without first paying for a higher subscription tier. The moment it expired, Manus took my site offline and replaced it with a message saying the author’s membership had expired — even though the AI told me GitHub hosting would avoid ongoing costs. Only afterward did Manus admit this is their policy and cannot be changed.

They also don’t let you buy AI credits. If you run out during a project, you’re forced to upgrade to a higher subscription. And when you try to downgrade later, they make you pay one more full month at the higher tier before allowing it.

Between the undisclosed hosting dependency, forced upgrades, and the extra month required to downgrade, the experience felt dishonest and intentionally opaque. Future customers deserve to know this upfront.

Manus AI – $2,380 in credits deleted without warning
I have been a long-term Manus customer spending up to $5,000 per month. In January 2026, I was forced to temporarily downgrade my plan due to unforeseen circumstances. When I returned to work in March, all of my credits — 476,000 credits worth $2,380 — had been completely deleted without any prior warning, notification, or explanation.
At no point during the purchase or downgrade process was it made clear that unused credits would be permanently deleted at the end of the billing cycle.
When I contacted support, I was simply told that monthly credits reset automatically. No refund, no restoration, no accountability.
This is not an isolated case. Multiple users on Reddit have reported identical experiences with thousands of dollars lost.
For a platform charging premium prices, the complete lack of transparency, the unresponsive support, and the silent deletion of paid credits is unacceptable. This is not how a legitimate business treats its customers.
Avoid Manus if you value your money.

I've been unable to cancel my subscription. I was supposed to have until today to do so, but I was already charged before I had the chance. This is extremely frustrating. I never had a proper opportunity to test the AI tool, so being billed before I could evaluate it—and then finding the cancellation process confusing or difficult—is very disappointing. Dan Martell, I didn't expect this from a company you promote.

Ich bin extrem enttäuscht von meiner Erfahrung mit Manus.

Meine gesamten Credits wurden durch technische Probleme (Sandbox-Fehler) aufgebraucht, ohne dass ich auch nur ansatzweise produktiv arbeiten konnte. Die App funktionierte nicht richtig, es gab massive Infrastruktur-Probleme und trotzdem liefen meine Credits einfach weiter.

Das Schlimmste daran: Ich habe keinerlei Lösung erhalten. Der Support hat auf meine Fragen entweder gar nicht oder völlig unzureichend reagiert. Es gab keine klare Stellungnahme, keine konkrete Hilfe und keine faire Kompensation.

Ich habe viel Zeit und Geld investiert und stehe nun ohne funktionierendes Projekt und ohne Credits da. So stellt man sich keinen professionellen Service vor.

Für mich war das eine absolut frustrierende Erfahrung. Unter diesen Umständen kann ich den Service nicht weiterempfehlen.

Nie wieder.

Tried using this on the base plan.Tech worked well however I blew past credits in 3 days.
I'm just playing around with this tech and not doing anything crazy...I'm running a business at the same time so not spending all day on it.
Based on the credits I used I would need to buy the $200 USD per month plan...
It's too expensive for me.

assistena pessima non risponde
crediti buttati per niente

Paid for Manus AI after the agent confirmed they could execute my task.
The task was not delivered.
Refund request resulted in automated replies and no human support.
Public chat evidence was provided to Stripe.
Very poor experience.