Marks and Spencer Avis 114

I was in M&S Newbridge Whitewater with my husband last week looking for smart casual trousers for him. I was disturbed to find that the changing rooms are mixed for both men and women. There are “glamour” full-scale images of women in various states of undress on the changing room doors and the route to the only changing rooms cannot avoid the bra section, with full-scale images of women in skimpy underwear on the pillars facing the changing rooms. I find this deeply disconcerting. It was not a comfortable experience waiting around the changing room with other men going in and out. 2 stars given only for the trousers we bought. The only advantage of going into the store is to try on clothing, but it’s not an experience I would gladly repeat.

Ordered a set of bedding on Tuesday and it was delivered by Saturday, very impressive turnaround! Quality great.

I genuinely cannot believe how poorly the online service at Marks & Spencer is managed.

I placed an order, waited, and then received a message that the items were out of stock and my order was cancelled — despite previously being told it was on the way.

Thinking it was just bad luck, I ordered again when the item showed up as available. And unbelievably — the exact same thing happened again. Cancelled. Out of stock.

This is beyond frustrating — it’s a complete waste of time and incredibly unprofessional. Showing products as available when they clearly are not, and repeating the same mistake twice, is simply unacceptable.

I expected reliability from M&S, but this experience has been nothing short of a joke.

Made an online order with them (for collection) and received a confirmation email from them. Waited 10 days for an email to instruct me to collect the goods and never received one.Only when I called was I informed the order was cancelled. No cancellation email sent. Customer service don’t see a problem with this. Joke of a company.

Ordered for collection on 18.03.26 supposed to collect 25.03.26 - email on 25th to say it would be delayed. It’s the 05.04.26 and no updates since. Money taken and no sign of item, tracking not updated. Disgraceful in this day and age when most stores manage next day delivery if not just as good. Disgraceful M&S - give me my item or my money back.

hello i would like to record my great assistance i received at
Marks and Spencer Shop in Hempstead Valley Gillingham Kent.
The assistant Scot was brilliant and very helpful.
thanks Bob

Today, Evri dilivered a Marks and Spencer package and placed (no doubt photographed by the driver) into my
delivery box. As I had ordered recently from M&S,
I distractedly opened the package. Inside this package were: 6 pairs of M&S ladies Knickers and a blue and white striped top and something else. All size 40.
I phoned M&S to give details of their customer's
completely wrong delivery by Evri. M&S firstly make it very difficult to speak to a human...so I persevered and eventually spoke to a disinterested call handler. He did not show any interest in the situation at all. He also suggested that I should drive around our neighbourhood to deliver the large parcel myself (!) doing Evir's delivery work for them. Or alternatively, the call handler suggested that I drive many miles away to hand thier order to an M&S store to hand the package in to them!! What world does M&S live in.
Now to the very serious and also sinister part of this
delivery which was so obviously dumped by the driver...I opened said delivery as I had recently online ordered quite a few things for an upcoming wedding.
I have been overwhelmed by my online odering for this family wedding, assuming it was for our family. It was not. Inside, i discovered 6 pairs of satin knickers, 2 lpieces of seperates. All of which are very person to the customer who ordered them (trustingly) with M&S.
I have the customers name and address and I also know how many pairs of knickers she ordered and her
size. This is a shocking, shocking discovery about one of my neighbours. When I called M&S helpline, asked them to contact their customer and assist as her order was not going to arrive. The call centre person had no interest that M&S had no interest in their customer not
recieving their very personal and private underwear order...for all the neighbours to know her size 20 and her knicker preference. M&S choose a famously maligned delivery company to chuck any old parcel into anyones delivery bin. This is a shocking breach of their customer's trust and confidence in M&S. Last year, customers were scammed because of M&S failings. Now I am to shocked to the intimate details of one of their customers. This is a shocking discovery and M&S simply do not care.

Complete hogwash!!!
Placed order online, told id received updates. Never did. Placed second order online and received updates and order while still not receiving update on first order.went to Liffey Valley and decided to check my order on machine. (Ready for collection) had I not checked my order it would have been returned and I would never have received any updates at all or known anything about the order. After emailing M&S numerous times I received email firstly stating they are dealing with lots of customers. Then I receive an apology but everything sorted because ordered collected. Then M&S had the audacity to send a £5 e-gift after completing getting an order misplaced, no updates and missing the celebration for my sister from her child abroad. I told M&S to take e-gift card back as this amount was insulting after this experience for both myself her child living abroad and celebration missed,as to this child the amount spent was a lot for him. I told M&S I felt the gesture of goodwill should have been better for the child’s disappointment. M&S had once again the audacity to say the e-gift was not to equate to monetary value spent. M&S have completely missed the point. A person’s child living abroad wanted a present for his mother which is extremely important when you are away from home. They completely let him down with the present and their apology was £5. They lack of empathy for their customers a child is disgusting and to spend as much time giving me excuses as they have answering emails from myself trying to get some sort of “good will gesture” for the child has completely gone over their head. M&S points received in their reviews I fully understand now after my experience with them. M&S charged the exchange rate plus plus on items in Ireland compared to England. I am disappointed disgusted with this and I am not at all surprised that their popularity is diminishing if this is the way they treat people. They constantly say feed back is so important etc etc, it’s not, they just go through the motions but don’t take the individual into consideration at all. They do not even deserve 1* in my opinion and reading reviews it seems to be this is the view of a lot of people. SHAME ON THIS COMPANY!

Marks and Spencer customer service very poor, I ordered an item from marks and Spencer which should of been ready to collect 2 days ago. I have received no notification to tell me if it's arrived or not, so I contacted customer services who took my order number and then just ignored me.

Always an m and s food shopper ....Dear marks and spencer oh lord what have you done to your donuts! Mmm,slightly larger i thought, new package i thought. Taste test ....what have you done to them ! Jam is definitely not raspberry 😕 I asked the baker in store and was told" new and improved " wrong !! The only benefit of the new version is i will no longer be a donut fan . My waistline thanks you for the new version but my taste buds are in mourning ☹️

I ordered a dress by Sosander, it was £80. When it arrived it was stuffed into a plastic bag that was too small for it, subsequently the dress was creased to death. I sent it back without trying it on. If Marks and Spencer can't be bothered to send clothing well packed I can no longer be bothered buying from them.

I ordered my partner valentines day roses almost 3 weeks ahead of time to be delivered on valentines day because I would be in hospital having surgery. They arrived late afternoon on the 14th. The flowers, 24 blush roses, we're squashed, some buds already dying and they never opened. They just wilted. Landed up throwing them 2 days after delivery. Absolutely shocking, disappointing and a rip off

Over charged in Chiswick store by 12.00 , no phone numbers for store since cyber attack , a customer representative in South Africa was rude and abrasive , I love the accent usually but this person was unhelpful, and when challenged terminated call , 1 hour to get there in rain and now another trip to store there and back . Totally disappointed shopped at that store for 30 years and know the lady on till and am friendly with her also , sad state of affairs really .

Am so disappointed with M&S customer service ( lack thereof) Ordered item online LAST MONTH. Was to be delivered to my local Applegreen Service Station. Received one notice of delay. No further updates/ communication. Not what I was expecting from M& S.

Tried to return 2 coats online but was a day late as they had been sent to another company by mistake
One staff member said yes other said no and closed conversation !!
Years ago you didn’t need a receipt to get cash back

In the last two months I have purchased 3 pairs on men’s jeans from Marks and Spencers and all three have split. I don’t know what they are adding to their denim but whatever it is, it is not built to last beyond a few wears.

Terrible food quality.
Owned by shareholders, not a proper business and that certainly reflects on the overall quality and experience.

I have made several purchases from M&S online recently.
I collect from my local M&S store and bring back returns to the same store.
I have had no problems with purchasing, communication or refunds at any time so I have to give 5 stars (while recently I have been giving 1 or 2 stars to some dreadful other companies)

I ordered a suit in the sale just after Christmas 2025, was told suit delivered 12/01/2026, Suit was not delivered to me, sent email and tried to phone impossible to get hold of anyone.

I submitted an order on the Marks and Spencer Irish website on 24/12/2025.
My order was accepted and payment was accepted and processed. I selected collection in store on 09/01/2026
The order status remained “Waiting for Dispatch”from the time it was submitted to the time it was cancelled. . I contacted Customer Services on two occasions as I queried the progress of the status of my order.
The response to the first email stated it was delayed due to high demands on the service, the reply to the second email 08/01/2026 assured me the order was on track for delivery, no mention of stock issues.
Obviously misinformation and lies considering I received an email the next day 09/01/2026, the due date for delivery,
informing me my order has been cancelled as the item is “Out of Stock”
After reading customer reviews, it appears that accepting orders, processing payments, and then cancelling those orders at the point of delivery is a recurring issue with Marks and Spencer. In my case, my order was accepted, my payment was processed, and the order was cancelled on the day it was due for delivery. Although I received a refund three days later, my money was held for a total of 17 days.
I contacted Customer Service, the reply did offer an apology but no explanation for the cancellation of the order or the misinformation or deception. To add insult to injury I received a Marks and Spencer Gift Card valued €20. I am not easily bought, nor am I seeking any form of compensation.
I had previously stated I would be making a complaint to the Consumer Protection Commission and posting public reviews regarding my experience..
Overall, my experience with Marks and Spencer has been very negative. The communication I received was misleading and deceptive, and my order was cancelled two weeks after it was submitted and accepted.

A truly despicable shambles of a service.