Mark Warner Holidays Avis 403

Firstly, I ought to say that our only other recent Mark Warner holiday was at the Paleros resort, so our thoughts and opinions on the Lemnos Village resort are bound to be coloured by our (very good) experiences there.
The resort location and surrounding area are lovely.
We had booked a "premium suite" and at the time of booking we were told that our room would overlook the tennis courts. Unfortunately we were in fact allocated a room near to the top of a hill. This wasn't in itself a problem but in light of other issues with the room we do wonder if the tennis court room would have been nicer.
The first issue we had was a serious leak from our shower. We only realised when I slipped and almost fell on a huge puddle on the bathroom floor. We mopped up as best we could and then found the puddle had also extended out into the hallway. We mentioned this incident that evening at reception but during the two-week stay nothing was done about it and each evening we had to use three hand towels to try to barricade the leaking water and dry up.
The next (and for us the most serious) incident was on the fifth night, when I awoke to find myself and the sheets covered with flying ants. They seemed to be emerging from behind the bed. I wasn't prepared to sleep there any more, so spent the rest of the night on the sofa bed. I sought out the manager the next morning but apart from offering some sympathy and asking the cleaners to do a thorough sweep she was unable to instigate any other remedial solutions. It was clear that the ants were getting in somewhere. Fortunately the ant situation was less severe on subsequent nights but there always seemed to be dead flying ants lying around.
The final issue was that we returned to our room one evening to find an enormous toad lying in the hallway. It was far too large to have squeezed under the door and neither of our doors were left open. As with the flying ants, it's clear that there is some damage or fault with the fabric of the building that allows these creatures to get in. There is no way that this should be described as a premium suite.
On a more positive note, the watersports equipment was in good condition and the windsurfing sails in particular were very good. My husband enjoyed attending several of Charlie's regatta training sessions. The area of sea next to the sailing area was great for snorkeling - it was full of colourful fish and it would be a good suggestion to make the most of this lovely natural resource.
The staff were generally very helpful and I must give a special mention to Damian and Vana at the bar, plus the bar manager who very kindly managed to procure a bottle of my favourite wine when they ran out. The food was good but there was no option to eat inside, so food was sometimes almost cold before we got back to our table.
We made some lovely friends during our stay and will miss some aspects of the Lemnos Village, but would not consider returning there.
(Written by Mandy, not Jason)

Leah and the team were excellent..A special mention to Gary & Luke on the cycling. Great blokes and a good laugh. I went on the holiday apprehensive as was travelling on my own. I Shouldn't of worried as met so many great people. I totally recommend this holiday. There is so many activities that you can't get bored. The problem is fitting it all in to one week!!!!!

Just returned from a two week holiday at Phokaia Beach Resort. The hotel has been very nicely refurbished with nice bar and restaurant areas and a big pool.The food is excellent. The resort is very spacious and in nice location with a nearby town. Our main activities are windsurf, wakeboard and cycle. The cycling was fine. The wakeboard boat was old with an outboard and virtually no wake. The worst aspect by far was the tatty badly maintained windsurf kit. For most of the two weeks there were no sails between 4.5 and 5.4 and one between 5.5 and 7.5. For these reasons although the resort itself is very nice we will not be returning.

Fabulous week at Lemnos, great comfortable rooms with balcony and sea view. Amazing staff, especially Sue the manager and James and team at the beach. Great choice of food and helpful local waiters. We look forward to a return next year. Electric bikes would be helpful for those less fit please!

Great hotel / staff (special shout out to Fred in the bike team and Maria who looked after us during all meals) / location / food. The hotel is wonderfully located near a gorgeous little village. The hotel staff were so friendly and helpful with superb cuisine. The room was comfortable and clean – cannot be faulted. The tennis, fitness and water sports seemed well run - more friendly staff with reasonable kit.

However, we were extremely disappointed by low quality bikes which , despite the best efforts of the bike team, were poorly maintained. With a fleet of around 40 bikes, being used daily, Mark Warner are crazy not to have a reasonably full-time bike mechanic keeping them all in good condition - it seemed that the only maintenance was being done by one of the road bike guides in between tours. The bike fleet was made up of low end machines where cost has probably been prioritised over quality. Examples include dismal front suspension on the mountain bikes and cable disc brakes on road bikes. On top of which, every road bike we saw needed brake pads changing (with no replacements available), front suspension with verging on dangerous amounts of play and a majority of bike wheels were buckled with loose or missing spokes. There were plenty of stories of brakes failing during a ride - including from us. We were not expecting top end equipment but the poor bike experience certainly took a shine off the whole holiday – we have done similar trips with Neilson on a similar budget but the quality and presentation of the equipment was vastly superior.

A good holiday only spoilt by the very loud late night noise from the entertainment, which doesn't start till 9. 45pm. This impacts adversely on the early morning activities on offer and paid for. Why does the music, especially the bass, have to be so loud?

The Mark Warner aspect is great, however the hotel needs investment and the food quality could be a lot better.

Was exactly what we needed! Felt like a proper break - Excellent childcare which allowed us the time to relax, lovely accommodation, delicious breakfast & dinner every day, so many fun activities to get involved with & such friendly staff. We’ll be back as soon as possible!

A fabulous week from start to finish courtesy of Mark Warner and Paleros Beach. The whole resort was immaculate, the accommodation was excellent and the food first rate! Great range of activities on offer and all well equipped. Both the local and the Mark Warner staff were friendly and helpful. Would definitely recommend!

I recently stayed at Mark Warner Kamari Beach, and unfortunately, our experience was marred by a serious incident involving my two-and-a-half-year-old daughter. She sustained a severe injury while under their childcare supervision, resulting in three stitches to her chin and a chipped tooth.

Despite being informed immediately, the response from the staff was disappointing. We were left to arrange our own transportation to the hospital and dentist, and there was no follow-up or support from Mark Warner staff during or after the ordeal. Additionally, the company has refused to provide key information, such as a copy of the risk assessment or details about the supposedly "adequate" safety flooring where the accident occurred.

I sent multiple emails to Mark Warner’s head office but received minimal assistance, only to be told that they were not liable and that I should have addressed my concerns in person, even though I preferred written communication for clarity. To date, I feel that my concerns have not been taken seriously, and we have not received a proper apology or assurance that the incident will be investigated to prevent it from happening again.

While the holiday had its enjoyable moments, this lack of accountability and inadequate response has left a very negative impression. I would advise others to be cautious when considering the childcare services here.

Disappointed with the lack of fitness classes compared with last year.
Only stretch or Pilates/Yoga no morning run/walk no other classes at all ran the entire week.
General indifference from some staff at beach, I had to ask to have equipment put in the water.
They were the main reason I returned to Paleros.
Other guest expressed disappointment with sail instruction and lack of tennis racquets!
This is not a cheap holiday.
I would expect you to have got replacement fitness instructors on site immediately to run the classes.

MW staff fantastic
The room we had was brilliant in great position
Great food, with lots of choice
Loved the beach
Pools peaceful

Airline EnterAir is disgraceful. Completely destroyed our infant car seat — it looked like they’d thrown it against a wall. Ripped cover, cracked polystyrene in two places, unusable. I see now on reviews this has also occurred for other passengers. Mark Warner take no responsibility and refer you to the airline, which does nothing. I would strongly discourage using Mark Warner given this experience.

Parts of this hotel and equipment are a little tired, however the staff made our week at Kamari Beach a fantastic experience that we won’t forget. Ten out of ten for the friendly, helpful and well qualified staff, range of great classes and first class tuition.

I’d start by saying that Leah the resort manager is a star, Mark Warner and that resort would be lost without her! She is very friendly, efficient, helpful, great fun and also an amazing tennis coach!
The hotel is beautiful - comfortable, lovely grounds which are beautifully maintained, great food and peaceful.
However, we were there for 2 weeks and the second week was completely different to the first. A corporate company called Mackolic came for 3 days and completely took over the Tiki bar on the beach. An enormous stage was built and extremely loud music was regularly played -booming around the whole resort. At night it peaked and went on until 1:30am. One night a large group of young men were jumping in the pool chanting football type chants at 2:30am, this was directly outside our room in the main hotel and the hotel staff did nothing to stop it. Not did they do anything about the endless excessively loud music despite a lot of complaints from Mark Warner clients. Leah had to take a lot of flack from her guests and did her best to speak to the hotel management but they clearly didn’t care. These Mackolic clients also took over the pool one afternoon for 2 or 3 hours getting louder and louder whilst playing water polo followed by volleyball. It was impossible to swim and definitely not relaxing!! Once again the staff did nothing. It was fantastic when they finally left but sadly this was then followed by a wedding and another private party - also with excessively loud and late music.
We had paid extra to have a superior room in the main hotel building but that turned out to be one of the noisiest places including hearing the reception staff in the middle of the night with a radio playing at 3:30 am and using machinery at 12:30 to clean the floor. We missed early morning classes and cycle rides on several occasions due to lack of sleep. It was a very very noisy and annoying week.
We went to the resort at the same time last year and choose these weeks as they are the first after the school holidays. We expected peace and quiet and that is not at all what we got!
We will not be returning there unfortunately. As I said we love Leah, she is absolutely brilliant and we feel sorry that the hotel management don’t support Mark Warner as well as they should. We understand that they need to fill the rooms and that it is a shared resort but they need to uphold certain rules with regard to noise after midnight.

everything from the start (booking) to the return journey was excellent. Well organised and lovely people at the resort

We had a very successful holiday, it worked extremely well for our multi generational family with plenty to keep everyone happy. We were a group of 12 ranging in age from 3 to 70+ and were celebrating a golden wedding. Staff, accommodation, and food were all excellent. Range of activities was wide and varied. Child care worked well for all ages keeping children occupied and happy

A lovely location, great people, and a fantastic water sports team. First package holiday since pre Covid, and such a pleasant reintroduction to travel.

Excellent staff, range of activities and food outstanding. Cleanliness of the rooms on arrival could be improved

Appalling and most upsettingly disappointing holiday ever! Scammed by this company! False pictures, filthy hotel, puts profits over guests health and safety!