Marstongroup Avis 

They do their job perfectly. If you ever wanted to encounter cruelty, it is easy to associate with the personality of Tom, who works for them. The man is Polish, not even of local origin. He does not hear anything. Probably each of his visits is part of the solution to childhood trauma. His appearance resembles a bouncer from the 90s, who killed and robbed for profit!
This is his personality.
Other agents are more like vile cowards who find it difficult to be truthful and honest. They hide behind lies, meanness, and profit.
If you ever encounter these people - do not expect justice. These people are not able to hear anyone, participate or help.
The meanness that you can get from Mr. Taylor is a deliberately targeted deception, with the help of personal gain.
I believe that not all people are guilty of their fines. And everyone is trying to solve the problem as quickly as possible. But Morston Recovery specifically hires people who were hurt by their childhood, because only childish cruelty and anger at life can behave like that.
I know for sure that if it weren't for the fear of sitting in prison, such people would kill, just to satisfy their ambition.

Absolutely no compassion. Despite claiming an "award winning vulnerability strategy" which they also state includes "a Welfare Support Team", when contacted, they just wanted 100% payment. Very disappointing.

Illigal! Harrasing and bullying the public!

I had been repaying a council tax debt from Covid times, £50.32 every month since 2022.
I had paid £1700 in total and kept consistent and then out of the blue recieved a final notice threat from them over the remaining sum of £244.44.
I had paid every month! Including last month. I was not in default of my payment plan.

I have since complained to them, the council and have satisfied the debt by borrowing from family who didnt have any obligation to help me.

This company will threaten you, even if you keep up with your payment plan.

Saying they gonna arrest me but they have to do it not violently.. so when you resist if they try to stop you. You may injure them. They arent police and cant forcefully arrest anybody. "o use violence in the execution of a Warrant as this is a breach of Paragraph 24(2) of Schedule 12 of the Tribunals Courts and Enforcement Act 2007"

Disgusting company. I filled out the form regarding affordability and was told they couldn't accept my payment plan , They then asked me to submit the form via their app which I did and it said it was submitted for Consideration,Low and behold it wasn't up for consideration and they sent out their enforcement agents. I argued that they did not update their app with the outcome of it being declined and the enforcement officer said that it was irrelevant. What is the point of the consideration without it even being considered.

Had a letter sent to my address for my ex husband.
He doesn't live here, never has and neither want him to know where I live.
The company have done checks apparently. Clearly done well as they'd actually find his current residing address through the electrol roll etc.
Feel extremely distressed.

Con artists think they are police. Tried to turn up at old neighbours adress saying they are there to "arrest" the previous tenant. They are absolute clowns . Special place in hell for any idiot dumb enough to be involved in this scummy malevolent practice just to try to take from civilians of Great Britain. Absolute SCUM.

Wish there was a 0 star as these people are not even worth 1 star called them today offering over 50 percent of the bill then the rest in 7 days and they still refused and threatened me. Well bring it on send your bully out because you are nothing but a bunch of bully pigs

Received a hand delivered letter whilst on holiday.
The letter is addressed to a person who doe not or ever has lived at my address.
I have rung their supposed agent who ignores his phone so have left message.
I have also emailed them to tell them this.
Both of these have been ignored by these onanists.
I would welcome a visit from them when I am in to tell them and prove what I have already told them.

This company are a disgrace came to my sisters house demanding money for a parking ticket she never ever received a pcn she as been sectioned since October after trying to end her life and sectioned for 18 months threatened to come back tomorrow but she’s not here will be contacting the council and court

This is the second time this disgrace of a company have chosen to threaten my young daughter and partner. This time for a toll fine, which i might add was paid in full on time and have a confirmation letter and receipt saying so. They are threating to turn up at their house and take their car for a fine that is not due, even the official government website says they do NOT owe anything!! I am telling you now if you turn up at their door you will not know what's hit you!! I rang the company to be spoken too like a piece of shit and they had the cheek to put the phone down on me, I don't know how these people sleep at night! I have since reported this company to the ombudsman and have instructed my solicitor. The reviews speak for themselves and cannot believe this company is still trading! Not for much longer!!

If they turn up at your house and you have no high end valuables and are genuinely skint just walk out your own property leave them in there. It's all scare tactics and the items they can legally remove are limited and cost more to remove and sell

At first this company wanted a ridiculous amount of money from me a month which would have made me homeless. They have done an expenditure form with me and know full well that I can't even afford the sum agreed but they are still demanding it.

I have set up a payment plan with this company only for them not to accept my payments because i'm trying to pay before my due payment date! Why can you not pay off your debts when you have the money and do it sporadically rather than having to have a lump sum???? I now have to wait until I have the lump sum in my account which is difficult to do as I have other bills/commitments.

I'm not shirking my debts I totally own up to having them but it would be nice if when i'm trying to pay they would accept my payment.

Had some one call today saying I had a parking ticket for a black car with my reg and my car is gray and the agent the. Went to say it was black I. The photo because of the shadow I have never had the parking ticket and at the time it was ment to have been it was day light hours and the car is gray not black not happy I have trued to contact the company who issued the parking ticket but can not talk to anyone just won’t the payment

Absolutely atrocious. Can’t get their own admin in place. Then added an extra £230 for attendance of a recovery officer whom I spoke to and hadn’t been property at the point of conversation. Low and behold an hour after the conversation of my advising I’d just settle the charge, they’ve charged an extra £240 for attendance.

Absolutely disgusting service, agent turned up at my home while I was unwell demanding thaf I pay an outstanding fine whixh had tripped from £175 to £555, they broke my wings mirror on my car (and said they didn't do it when I know they did) and clamped my car and said if I don't pay the full amount they would be taking my car, they are rude disrespectful company & hooe they are closed down because some of the ways they demand money from people should be and probably is illegal & when you say you can't afford something or the full amount they do not care one bit

To anyone having to deal with this place please seek advice and challenge them; I've just won my challenge for a pcn notice that I never received they tried to force me to pay £515, telling me that my car would be taken if seen via ANPR; now whilst I did go down a road with restricted hours I did not receive the original pcn which they said was sent in May 2024, I only found out end of January this year; I was not going to hand over £515. the LA could not produce the original PCN or other communication and neither could Marston; so I decided to go into battle with both and after lengthy email with evidence in regards to change of address notifications to DVLA / LA and redirection service to the local authority; these people will not be getting a penny from me; they've been instructed to cease enforcement; the local authority will get their £65.00, so relieved. If you owe council tax or certain other bills you can seek advice from the Local Government & Social Care Ombudsman. check their website. I really hope this helps, there is a lot of information online to support you.

Contacted Marston several times by email regarding a penalty notice which has been incorrectly sent to my address, Still not sorted out and sending threatening letters. No way of calling them. There needs to be a process in place to address issues and not ignore complaints.

I don't write this review for random people as if this group contacted you it was definitely not your choice - I write this review for everyone working there, Why can't you give a tiny bit of feeling while snapping one last bite?
I wish you all to get into the same position you make others go through!!
and - Oh yeah, your boss/es they chill somewhere, couldn't care about you, not your future, not your family, nothing... so when their new employee will chase you, he will just laugh... like you & he did from us.
(If there are good workers there - sorry didn't meet you, go look for a new job - till then try your best giving people nice service! Thank you)