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Lisez les avis des autres

Noté 1 sur 5 étoiles

SCAM. They ask for deposit 100£ to secure repair of my washing machine. 2 min look with tablet and ring back and say 200£ cost of repair. On my question for deposit. I was told it was covering just vi... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I booked an appointment on the Martin Dawes booking system. Easy to do. Engineer called me on the day to confirm I would be at home for the appointment. Engineer arrived when he said he would. He very... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Excellent service received from Martin Dawes. Appointment given and keep informed at every stage when engineer would arrive . TV taken away but returned within 2 days !! Really pleased would recomme... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Really happy with the service we received. We were kept up to date with the schedule time and the engineer called when 30 mins away. Very nice pleasant guy, got our machine sorted and was very profess... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Service de réparation d'appareils électroménagers
  2. Location d'appareils électroménagers
  3. Magasin d'électroménager
  4. Magasin d'électronique
  5. Magasin de télévisions

Écrit par l'entreprise

Martin Dawes Ltd has over 50 years’ experience in Retail, Rental and Repairs. Acting as Warrington’s leading home entertainment and white goods specialist, we supply manufacturers such as Samsung, Panasonic, Sony, LG and many more from our showroom and online store. Customers can rent goods with upgrade options every 18 months, purchase outright or take up one of our many finance options. Our 4 highly accredited service centres provide customers from the Midlands through to the North of Glasgow with service for products, in or out of manufacturer’s warranty. Wherever you have purchased from, we can fix your goods, in store or from the comfort of your own home.


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

3 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 25 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

SCAM

SCAM. They ask for deposit 100£ to secure repair of my washing machine. 2 min look with tablet and ring back and say 200£ cost of repair. On my question for deposit. I was told it was covering just visit. They requested nearly 300£ for fixing. For this money you can buy new. Be careful they come without parts just to quick look and charge you 100£ for nothing.

13 avril 2026
Avis spontané
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Réponse : Martin Dawes

Good morning Lucyna,

We’re sorry to hear that you’re not satisfied with the service provided.

To clarify, the £99 charge is a call-out fee. This covers the cost of sending an engineer to assess the fault, as well covering the labour for any repair that is carried out. It is not a deposit.

Any additional cost quoted beyond this relates solely to the parts required for the repair. We source these directly from the manufacturer, and unfortunately, the pricing of these parts is outside of our control.

We would like to reassure you that our service is not a scam. We aim to be fully transparent with our pricing and always provide quotes based on the actual costs we incur.

If you have any further questions or would like to discuss this further, please don’t hesitate to get in touch with us at escalations@martindawes.com.

Kind Regards

Noté 5 sur 5 étoiles

Really happy with the job Erin did…

Really happy with the job Erin did fixing my Samsung screen. She turned up on time, knew exactly what she was doing, and got it sorted without any fuss.

She explained what the issue was in a way that made sense and had it working properly again in no time. Price was fair as well, which is always a bonus.

8 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

5* Service

Really happy with the service we received. We were kept up to date with the schedule time and the engineer called when 30 mins away. Very nice pleasant guy, got our machine sorted and was very professional and helpful. 5* service

26 mars 2026
Avis spontané
Logo de Martin Dawes

Réponse : Martin Dawes

Thanks for the feedback, it's really appreciated!

Noté 5 sur 5 étoiles

Good!

Fast, friendly, professional. The pick up/drop off driver tracker is very useful for planning my day.

20 mars 2026
Avis spontané
Logo de Martin Dawes

Réponse : Martin Dawes

Thanks for the feedback Daniel!

Noté 5 sur 5 étoiles

Excellent service received from Martin…

Excellent service received from Martin Dawes.
Appointment given and keep informed at every stage when engineer would arrive .
TV taken away but returned within 2 days !! Really pleased would recommend

17 mars 2026
Avis spontané
Logo de Martin Dawes

Réponse : Martin Dawes

Thanks for the feedback Yvonne!

Noté 5 sur 5 étoiles

Washing Machine Repair

I booked an appointment on the Martin Dawes booking system. Easy to do. Engineer called me on the day to confirm I would be at home for the appointment. Engineer arrived when he said he would. He very quickly diagnosed the problem and changed the faulty parts. Engineer was very friendly and knowledgeable. He also put the machine back into its place after completing the repair. No charge as the machine was under Samsung's 5 year warranty. Would definitely recommend.

18 mars 2026
Avis spontané
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Réponse : Martin Dawes

Thanks for the feedback Clive, we're glad you're happy with the service!

Noté 5 sur 5 étoiles

My engineer Lewis was fantastic today

My engineer Lewis was fantastic today, done a great job in a good time and was very friendly. I would recommend him to everyone 👍

19 mars 2026
Avis spontané
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Réponse : Martin Dawes

Thanks for the feedback, we'll be sure to pass it on to Lewis!

Noté 1 sur 5 étoiles

Not great to be honest

Not great to be honest. As far as I’m aware they have repaired my tv under warranty. But the problem now is THEY ARE COMPLETELY UNCONTACTABLE! I’ve spent hours and hours listening to the same piece of boring music whilst no one ever picks up the phone! Despite getting message after message literally TELLING me to call them to arrange a delivery of my tv. What on earth am I supposed to do if you don’t ever pick up the phone?

18 mars 2026
Avis spontané
Logo de Martin Dawes

Réponse : Martin Dawes

We're really sorry to hear this. Please could you contact escalations@martindawes.com with your job reference or postcode so we can look further into this for you? Kind Regards

Noté 1 sur 5 étoiles

Just been cut up by one of your vans

Just been cut up by one of your vans, an N Reg citroen near thorngumbald. Tried to bomb down the outside lane, ended up cutting in on me as he couldnt get passed the wagon I was following either. Really dangerous and absolutely no need. He didnt get any further for it and was lucky not to cause an incident.

9 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Big thanks to Erin and Reece!

I recently had my Samsung TV returned after repair, and I honestly could not be more grateful for the service I received.

I was not at home when the engineers delivered it, so I had left my keys with my neighbour to let them in. I expected the TV would simply be dropped off and that I would need to set everything back up myself. However, when I arrived home, I was so impressed to find that the stand had already been fitted, the TV had been placed back on the unit exactly where it was before, all the cables had been reconnected, and even the soundbar had been put back in place.

Reece and Erin really went above and beyond, and I wanted to make sure their effort did not go unnoticed. Their care, professionalism, and attention to detail were truly appreciated, and the level of service they provided was outstanding.

A huge thank you to Reece and Erin for doing such a fantastic job. It made a real difference, and I am very grateful.

27 février 2026
Avis spontané
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Réponse : Martin Dawes

Good Morning. We would like to thank you for providing this feedback, it's really great for us to hear and be able to share with the team. Thanks Marco!

Noté 1 sur 5 étoiles

Just nearly rammed off the A1 by one of…

Just nearly rammed off the A1 by one of your vans Nk73 literally 5 mins ago

20 février 2026
Avis spontané
Logo de Martin Dawes

Réponse : Martin Dawes

Good Morning. We are sorry to hear this, please could you email escalations@martindawes.com with further info on your location so we can investigate this further? Kind Regards

Noté 5 sur 5 étoiles

The engineer appointed to repair the Samsung Washing Machine

The engineer Lewis appointed to repair the washing machine was excellent, he had to return and didn’t give up untyhe found the fault, he was not but courteous, friendly and most importantly explained everything he was doing to me.

19 février 2026
Avis spontané
Logo de Martin Dawes

Réponse : Martin Dawes

Good Morning. That's great to hear, thankyou for the feedback!

Noté 1 sur 5 étoiles

Dont waste your time

My Samsung 77s93d died after 6 months, no standby light, nothing. Under warranty so Samsung arranged for Martin Dawes to repair. The two clowns who collected the TV packed it into a box outside in the rain! TV was returned but still had power issues. It has now been returned, apparently they found no further issues, however have managed to add 2 scratches to the back of the TV! Dont deal with these idiots!

16 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Thank you Martin Dawes

Bought a samsung tv last july which has unfortunately had to be repaired twice, a different fault on each occasion.
Both faults sorted by martin dawes, and i thought they were brill. Great communication from them, the lads that collected and returned the tv were spot on, very polite and helpful. All in all martin dawes took a lot of the sting out of a very annoying situation with their quality of service. Thank you.

13 janvier 2026
Avis spontané
Logo de Martin Dawes

Réponse : Martin Dawes

Thanks Andrew, we really appreciate the feedback!

Noté 5 sur 5 étoiles

Quality engineer

The engineer, Jack, was pleasant and professional. He diagnosed the issue, and ensured I ended up with a functioning oven. Very pleased.

3 février 2026
Avis spontané
Logo de Martin Dawes

Réponse : Martin Dawes

Thanks for the feedback, its great to hear!

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