Absolutely excellent service received from Masta, the lady who looked after is ( can’t remember her name ) in Sandyford was just wonderful and put my Autistic children at ease. It’s a very much one ma... Voir plus
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Paid for a MASTA nurse consult, booked the vaccination but the pharmacy did not have the vaccine available or any idea that I had an appointment booked the day I arrived for my appointment They did c... Voir plus
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I felt quite anxious going here- we only booked, because our GP was not providing travel vaccines at the time. I expected they would ‘strongly recommend’ more than we really needed and that it would b... Voir plus
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A really in depth consultation as to the requirements for safe travel as well as very useful updates as to the current problems in the country and some sensible reminders of good practice when travell... Voir plus
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4,3
Excellent
541 avis
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A répondu à 97 % de ses avis négatifs
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Les gens ont aussi consulté
Impossible to contact clinic
Impossible to contact clinic - centralised system doesn't know what is going on
17 avril 2026
Réponse de Masta
Hi Michael,
Thank you for your feedback. We’re sorry to hear about your experience.
When you contacted our customer service team, we did try to assist by arranging an appointment for your vaccination. However, it seemed the available location did not meet your preference, and the call ended before we could explore alternative options with you.
Our team is always happy to help find the most suitable appointment where possible, but we do need the opportunity to do so.
Please feel free to get back in touch, and we’ll do our best to assist you further.
Best regards,
Lidia
MASTA
Amazing help after Argentina dog bite
I was bitten by a dog in Argentina and reached out to MASTA for help.
I was very stressed as I had had a bad time at the local hospital and needed to check elsewhere that I had done the right thing regarding rabies vaccinations
Prior to contacting MASTA, I had contacted the local hospital, the 24 hour line provided by my insurance and the pharmacy I had my most recent vaccinations - they all told me differing things regarding amount of vaccines and dates.
I was initially hesitant about MASTA because the only option was to email, but Beverley replied within the hour requesting more details and reassuring me with facts
Once I’d mention that I was feeling anxious she rang me a talked me through it. She was kind, informative and calm.
Beverley was incredible at explaining everything to me and ensuring I had done the correct steps
It was amazing to be able to speak to somebody that had a good understanding and could go through everything in detail, whilst providing informative reassurance
100% recommend - thank you!
28 avril 2026
Avis spontané
Réponse de Masta
Hi Lizzie,
Thank you so much for taking the time to share your experience! We’re really sorry to hear what you went through in Argentina, it sounds like a very stressful situation, especially with conflicting advice.
We’re so pleased that Beverley was able to support you when you needed it most. Providing clear, accurate information and reassurance is exactly what we aim for, particularly in situations like this where it can feel overwhelming.
Your kind words mean a lot to us, and we’re really glad we could help. Wishing you all the best!
Kind regards,
Lidia
MASTA
Really happy with the service:)
14 avril 2026
Réponse de Masta
Hi Juweria,
Thanks for your feedback!
We’re really glad you’re happy with the service.
Hope to see you again soon!
Best regards,
Lidia
MASTA
Booking was easy and appointment was…
Booking was easy and appointment was quick.staff were very professional
31 mars 2026
Réponse de Masta
Hi John,
Thank you for your feedback! We’re glad the booking process was straightforward and that your appointment ran smoothly. It’s great to hear our team made a positive impression.
Kind regards,
Lidia
MASTA
Knowledgeable staff who checked our…
Knowledgeable staff who checked our records , recorded any medical changes, looked at the risks of where we are travelling told us what we needed and vaccinations we could get from our GP.
14 avril 2026
Réponse de Masta
Hi Gerry,
Thank you for your kind feedback!
Thank you for your feedback! We’re glad you found the advice clear and helpful for your travel plans. We appreciate you taking the time to share your experience.
Best regards,
Lidia
MASTA
MASTA is good in local pharmacy
Contacted MASTA through website and directed to local approved pharmacy. (Twyford , Berks). First booking was a phone call to review destinations and previous vaccination record. Conclusion was that only Tetanus needed. Second booking was at local pharmacy. Pharmacist giving injection was pleasant, knowledgable, timely and efficient
13 avril 2026
Réponse de Masta
Hi Derek,
Thank you for your feedback!
We’re really pleased to hear that the process, from your initial consultation through to your appointment at the pharmacy, was smooth and well organised.
We appreciate you taking the time to share your experience.
Best regards,
Lidia
MASTA
Had an appointment and when I went…
Had an appointment and when I went there to have vaccine, they said vaccine is out of stock. Really bad experience
7 mars 2026
Réponse de Masta
Hi Monika,
Thank you for your feedback, and we sincerely apologise for the inconvenience caused. Unfortunately, stock issues can sometimes be outside of our control.
We are currently working to resolve this as quickly as possible. The pharmacist has now ordered the vaccine, and as previously advised, please do give us a call once you know your availability so we can arrange a new appointment for you.
We appreciate your patience and understanding.
Best regards,
Lidia
MASTA
Good all round the only thing was it…
Good all round the only thing was it was very far from my home address it was the nearest that did bloods so u had no choice then to travel there wherenplace close but did not do bloods
9 avril 2026
Réponse de Masta
Hi Kerry,
Thank you for your feedback.
We’re really glad to hear you had a good overall experience. We understand that travelling further than expected can be inconvenient, especially when local options don’t offer the service you need. We’re continually working to expand availability, including blood testing services, across more locations.
We really appreciate you making the journey, and we hope to have a closer option for you in the future.
Best regards,
Lidia
MASTA
Perfect no issues at all.
17 avril 2026
Réponse de Masta
Hi Adam,
Thank you for your kind feedback!
We’re really pleased to hear everything went smoothly. If you ever need anything in the future, don’t hesitate to get in touch.
Best regards,
Lidia
MASTA
great service
6 avril 2026
Réponse de Masta
Hi Tom,
Thank you so much for your feedback!
We’re really glad you had a great experience with our service and look forward to seeing you again soon.
Best regards,
Lidia
MASTA
Réponse de Masta
Hi Eugenie,
Thank you for your lovely review!
We’re glad to hear the booking process was straightforward and that you experienced an efficient, timely service. We really appreciate your feedback and look forward to helping you again.
Best regards,
Lidia
MASTA
Friendly and knowledgeable
Friendly and knowledgeable.
Great place to get all the information and vaccinations needed for an African adventure holiday.
Thanks!
18 mars 2026
Réponse de Masta
Hi Clive,
Thank you so much for your kind words! It’s great to know we could help you feel prepared for your African adventure.
Wishing you an amazing and safe trip, and we’ll be here if you need anything else along the way!
Thank you,
Lidia
MASTA
Réponse de Masta
Hi Andrew,
We’re really looking forward to welcoming you to your appointment and ensuring you receive the vaccines you need. Our team will be there to guide you through everything and make the process as smooth and comfortable as possible!
Best regards,
Lidia
MASTA
Our nurse was lovely and extremely…
Our nurse was lovely and extremely helpful. Would definitely recommend.
30 mars 2026
Réponse de Masta
Hi Jane,
Thank you so much for your kind words!
We’re delighted to hear that our nurse made such a positive impression and was able to support you throughout your visit. Your recommendation means a lot to us, and we’re really glad you had a great experience.
Kind regards,
Lidia
MASTA
Vaccine was not available when I went…
Vaccine was not available when I went for the appointment.
25 mars 2026
Réponse de Masta
Hi Ricardo,
Thank you for your review, and we’re sorry the vaccine wasn’t available when you attended. Occasionally, stock issues can arise due to supplier delays or high demand, which can be outside of our control.
We understand how frustrating this can be and always aim to resolve these situations as quickly as possible. Thank you for your patience, our team has arranged a new appointment for you, and we look forward to welcoming you back soon.
Best regards,
Lidia
MASTA
Really professional service.
Really professional service for vaccinations. Needed a quick appointment for a business trip. Booked online for a next day appointment. Everything explained well and good advice given.
28 mars 2026
Réponse de Masta
Hi Richard,
Thank you for your kind feedback!
It’s great to know everything was clearly explained and that you felt well advised.
We really appreciate you taking the time to share your experience, and we hope to assist you again in the future.
Safe travels!
Lidia
MASTA
It was ridiculous
It was ridiculous. We were told to go to an appointment and then when we got there, we were told we didn't need an appointment.
13 mars 2026
Réponse de Masta
Hi Emily,
Thank you for your feedback. We’re sorry to hear that your experience felt frustrating.
Our appointments are designed to give our nurses the time needed to carefully assess each individual case. This includes reviewing your travel plans, the countries and specific areas you’ll be visiting, potential risk factors, previous vaccination history, and importantly, the patient’s age to ensure any vaccines are appropriate and safe. This is particularly important for babies and young children, as not all vaccines are suitable at every age.
We understand it can feel inconvenient to attend an appointment and then be advised that no vaccines are required. However, we believe it is important not to recommend or provide unnecessary or unsuitable treatments.
If you would like to discuss this further, please do not hesitate to contact us: enquiries@masta.org
Thank you again for your feedback, and we hope to support you again in the future.
Kind regards,
Lidia
MASTA
Very helpful and efficient service and…
Very helpful and efficient service and advice for our family. Thank you!
26 mars 2026
Réponse de Masta
Hi Ruth,
hank you for your lovely feedback!
We’re so glad to hear you found our service helpful and efficient, and that we could support your family with the advice you needed.
We really appreciate you taking the time to share your experience!
Lidia
MASTA
Friendly, efficient and highly competent service
Friendly, efficient and highly competent service, we were served promptly, the service was excellent, performing all checks, explaining what was happening throughout.
12 mars 2026
Réponse de Masta
Hi Sandra,
Thank you for your wonderful review! We’re so pleased to hear you felt well looked after and that everything was carried out smoothly and professionally. Your feedback means a lot to us.
Kind regards,
Lidia
MASTA
Réponse de Masta
Hi Zoe,
Thank you for your kind review! We’re really pleased to hear that you found the booking process easy and your appointment stress-free, and that you were able to get the vaccinations you needed.
We really appreciate your feedback!
Best regards,
Lidia
MASTA
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