I feel totally scammed by this company
I feel totally scammed by this company. They give a "quote" but it is actually just for the visit and taking photos, then they want to be paid at least the same amount again (which they don't communicate beforehand) for another visit and the alleged "fix" plus any part, so the price goes into multiple hundred £££ just for a small repair. Never again.
Réponse : Master Group
We’re really sorry to hear that you felt disappointed by your experience and we appreciate you taking the time to share your feedback.
We want to clarify that the initial quote provided is for the site visit, inspection, and diagnosis, which is outlined at the time of booking. Any repair work, additional visits, or parts required are quoted separately once the issue has been properly assessed, as costs can vary depending on what’s found on site.
That said, it’s clear from your comments that our communication didn’t meet your expectations, and for that we sincerely apologise. We never want a customer to feel misled or caught off guard by pricing.
If you’re open to it, we’d welcome the chance to review your case and see whether anything can be done to address your concerns. Please feel free to contact us directly with your booking details.
Thank you again for your feedback — it helps us improve how we communicate with our customers.