Match Me Car Finance Avis 

Very informative and helpful.

Joseph was amazing he was very polite and very patient with me while I was working and not being able to answer the call or do the paperwork he needed me to do . 10/10 thank you Joseph 😊

Was well taken care of up to the point I got my car. I was very happy with the service and would recommend Mr. Joe Jones
Was very professional and helpful

Spoke with Darren & Lindsay who were very helpful in assisting me in finding the right car and finance and also answering all of my many questions.
Thanks

Extremely professional and direct. No sales talk

1/5 stars
Purchased a vehicle through Match Me Car Finance that was faulty from day one, suffering from a severe gearbox fluid leak that was hidden from the start alongside multiple other mechanical issues. While they were quick to arrange the finance and sale, my experience once the fault emerged was entirely unhelpful, with complaints staff actively working to protect the dealer rather than the consumer.
During the dispute, complaints staff member Leeann provided misleading information regarding consumer rights, including advising me to ignore guidance from Citizens Advice and falsely claiming I was legally forced to use their chosen independent diagnostic garage—dismissing severe one-star reviews for the inspection company by claiming "even if they have 0 stars it doesn’t mean they are bad." When the initial independent diagnostic report actually backed my claim, they attempted to argue against it and push for secondary inspections until they got a result in their favour.
They also frequently relied on tri-party agreement arguments to complicate communication, failing to properly clarify that responsibility and ownership lie with the underlying finance company. Because brokers earn a commission, there is a clear conflict of interest where their main aim is protecting that payout. Do not speak to them or let them mislead you; they are only a broker with no final say in the matter—deal directly with your actual finance company instead. You also do not have to use their mandated diagnostic garage; you can in fact use your own independent mechanics. Under the Consumer Rights Act 2015, if a vehicle is faulty from day one and backed with evidence, you have an absolute short-term right to reject it for a full refund within 30 days, and no amount of broker misinformation changes that law. Ultimately, after a stressful six-month battle, the Financial Ombudsman upheld my case in my favour. Prospective buyers should be extremely cautious and seek independent advice directly from Citizens Advice or the Financial Ombudsman rather than relying on the broker's complaints department.

My experience was awful with Ross was told to collect my car went to the location 10 miles away and the vehicle was not there, I Was then told by dealer the car is at a different location 120 miles away , I refused to take the car but Ross decided to pester me and tell me the car was being taken there after telling him twice I did not want it! Very unprofessional and seem desperate to take your money.

From start to finish professional and easy to contact. Not pressurising and took my circumstances into consideration.
Would recommend them for their customer service 100/100

Good service freandley staff

Very helpful advisor who took all my comments on board.

Professional and very kind and helpful staff. I would highly recommend this company.

Thanks for Joe jones helping me got my car on the road just before my birthday nice guy respect bro nd thanks again

Very good very beautiful

It was a quick and easy service, explained clearly, friendly and helpful above and beyond.

Do not get involved with this company. A £10,000 car will cost you the fat end of £18,000. And even when you tell them no thanks. And block their number you still get 10/15 voice mails a day. They are an absolute nightmare.

One thing that made this an enjoyable experience is the sales consultant Chris Web nothing was too much trouble he was there to guide me through the whole process even up to the point advising me when a car was not good value which I appreciated no end, if all the staff where like this gentleman I would not hesitate to recommend to all, in fact have done so with family members

I really wish I wasn’t having to write this review.

Match Me Finance acted as the credit intermediary/broker for a vehicle I purchased on 25 June 2026.

Within hours of collecting the vehicle, I reported faults to the supplying dealer, including an engine management light and the vehicle not having equipment it had been advertised with.

After weeks of unsuccessful attempts to get matters resolved, I formally exercised my short-term right to reject the vehicle on 16 July — just 21 days after purchase.

Despite this, my rejection was not accepted and matters continued down the repair route.

Fast-forward to today and I have now had a high-APR financed vehicle sitting on my drive for around two months, unrepaired and, in my view, not in a condition to be driven. I continue making the finance payments despite being unable to use the vehicle, leaving me increasingly out of pocket.

Match Me’s involvement became considerably more concerning to me after I exercised another right — this time my right to obtain my personal data through a Subject Access Request (SAR).

That was an eye-opener.

Having seen the records and communications disclosed to me, I now have serious questions about how my position regarding rejection/repair was represented behind the scenes, what information was being relied upon and how thoroughly my complaint was actually investigated.

I have subsequently challenged Match Me about aspects of the SAR, including information I believe is missing or incomplete.

The complaint is now with the Financial Ombudsman Service, and relevant correspondence and SAR evidence is being provided for independent consideration. I am also seeking advice regarding my legal options while I continue to suffer the financial consequences every month this remains unresolved.

I’m deliberately not publishing everything contained within the SAR while the complaint process is ongoing. I’ll update this review when there are further outcomes.

Based purely on my experience, I couldn’t recommend Match Me Finance.

One piece of advice I would give any customer involved in a serious dispute: keep absolutely everything in writing, save every document and request your SAR.

You might find what’s in it rather interesting. 😉

They handled everything for me by back and forth text messages as I work as a driver so couldn't be on the phone always polite quick with responses made the journey of getting finance with a poor credit score easy

a gentleman named chris webb guided me through everything i needed to know about my car finance making it so much easier for me to make up my mind about getting the
car i needed ! absolutely recommend him and the company

Helped me All along the way, very friendly staff, couldn't of been better Will rec amend to friends 👌👌