Mavis Tire - Bluffton Avis 

WARNING: AVOID THIS PLACE! AVOID THIS PLACE! They should be shut down immediately. I had 2 tires installed and a 4 wheel alignment. They couldn't complete the alignment because the technician was new and didn't know what he was doing. I went to another shop a few months later only to discover that they had installed the directional tires going in the wrong direction. After contacting them, I came back. They finally put them in the right direction and supposedly performed a four-wheel alignment. However, 2 months later my tires are worn on one side and my car is still not aligned properly. I tried to address this issue with Chris, the local person as well as Craig, the district manager to no avail. Apparently all of the workers quit today with the exception of two guys who did not appear to be certified in repairing any type of automobile. Avoid this place. Go anywhere except for here. This place is a rip-off and they charge for services that they do not have the ability to complete. Months later you will left be in a situation where you're having to pay for additional tires and repairs due to their failure.

I’ve been here a couple of times before and never had any problems, but today was by far my worst experience.

I made an appointment for 9:00 AM and arrived at 8:30. As I’m writing this, it’s 10:50 AM, and I’m STILL here for something as simple as having a tire repaired.

Honestly, it felt like they forgot about me. When I finally went to find out what was taking so long, the employees were all in the hangar talking to some girls instead of taking care of customers who had been waiting.

I was extremely aggravated. The guy who checked me in eventually had to ask another employee to go get my car. I would have left, but I was going out of town and really needed my tire fixed.

UPDATE: After waiting two hours and thirty minutes for a flat tire repair, the situation got even worse.

When I finally spoke with the manager, instead of addressing my concerns professionally, he was extremely rude, called me “privileged,” and cursed at me. I asked him three times who the general manager was, and each time he said he didn’t know.

Then, as he was walking back in after getting my work order, he said—and I quote:

“I can’t stand rude ass customers.”

I have no problem understanding that businesses get busy, and I would have been much more understanding if someone had simply communicated with me about the delay. But waiting 2½ hours for a simple tire repair and then being spoken to this way by the manager is completely unacceptable.

I’ve been here before without any issues, but after today’s experience, I will definitely not be returning.

Customers deserve to be treated with basic respect, even when there is frustration on either side. Y’all really need to do better.

Great Service!
The team at Mavis Tire helped me with a unfindable leak in a fairly new tire. They fit me into their schedule, and had me on my way very quickly. Their service level was top notch and will keep my business!