Mavis Tire - Franklin Ave Avis 

****UPDATE 9/15/26 -
I Called in as suggested by their 'customer service'. I was yelled at by a person named Joshua who was absolutely obnoxious and rude.

After I am done getting my car fixed, Joshua at corporate just convinced me not only never to come back to the Ridgewood location, but to abandon doing business entirely with Mavis.

Sad times at Mavis when their customer service is in the toilet and it is coming from the top. This is clearly a systemic issues. I'd advise anyone to look elsewhere.

**************

I very rarely write reviews like this, but after what I experienced at the Mavis Discount Tire on Franklin Avenue in Ridgewood, NJ, I feel people genuinely need to know before trusting this location with their vehicle.

About two years ago, I brought my car there for major work: brakes, rotors, tires, and balancing. It was expensive, but I expected the car to leave operating properly.

It did not.

Immediately after getting the car back, the steering wheel would shake VIOLENTLY whenever I applied the brakes. This was not a minor vibration. Something was clearly wrong.

I returned the following week after already spending more than FIVE HOURS there during the original visit. I waited another TWO HOURS while they supposedly made corrections.

The problem came back almost immediately.

I returned yet again and spent approximately ANOTHER FIVE HOURS there, only to be told more brake work was needed. The car was never right after their work.

At the time, I had too many things going on personally to continue spending entire days sitting in a tire shop fighting over repairs I had already paid substantial money for, so unfortunately I lived with the problem.

Fast-forward about TWO YEARS.

During that entire time, I drove the car only around 3,500 miles.

I recently brought the vehicle to another nearby Mavis location. After inspecting the car and reviewing the company's computer records, I was told something that absolutely shocked me.

According to the employees at the other Mavis, the Franklin Avenue Ridgewood location had installed the WRONG brake pads and rotors on my vehicle. I was also told their system indicated that the rotors had not actually been replaced the way I had previously been led to believe.

They further explained that the incorrect brake components were now damaged.

That is what makes this so upsetting.

I paid a substantial amount of money. I returned multiple times because the car was clearly not right. I spent roughly 12 HOURS total waiting through these visits. I repeatedly complained about severe shaking while braking, and yet the problem was never properly corrected.

Mistakes can happen. What I cannot accept is repeatedly bringing a vehicle back, explaining that something is seriously wrong, being told work was performed or corrected, and then learning years later from another location within the same company that the wrong parts were apparently installed in the first place.

Brakes are not cosmetic. They are one of the most important safety systems on a vehicle.

Based on my personal experience, I would NEVER bring another vehicle to the Mavis Discount Tire on Franklin Avenue in Ridgewood.

Not for brakes.

Not for tires.

Not for an alignment.

Nothing.

I cannot speak for every Mavis. In fact, another Mavis location is the one that finally helped identify what appears to have gone wrong.

But I can absolutely speak about my experience at the Franklin Avenue location.

I would not go back.

I would not recommend it to family or friends.

And if you have had work done there and your vehicle does not feel right afterward, I strongly recommend getting a second opinion rather than simply accepting that everything is fine.
Price assessment
Overpriced
Services
Tires, Wheel alignment, Brakes

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Response from the owner 19 hours ago
Hello Christopher,

Thank you for taking the time to share your experience with us. We are truly sorry to hear about the issues you faced at our Franklin Avenue location. Your feedback is important, and we would like to address your concerns. Please reach out to us at 914-984-2500, Option #2, so we can discuss this further and work towards a resolution.

Sincerely,
Consumer Solutions

Mavis Tires, Franklin Square location. They are awesome indeed. I came in for an oil change. Received a tire rotation and they let me know I also needed to replace my engine filter. The employees are very patient and always greet you with a smile. Never a bad experience bringing my car in for service. The Assistant Manager Cliff and the mechanics are the best.

If I have a way to add 0 trust me I will. They sold me a 3whole years tire even when I told the guy I need a newer tires. Fast forward to 3months later I realized the sold me what I didn’t ask for. So I called and the manager John bernthis in charge of Long Island as he stated told me they can’t do nothing about it instead offering me a $30? He was so unprofessional, disgusting, and nasty to me after selling me an old tire that cost me over 1k? Never will I nor any of my family members going back here. They also stole my original sensors that came with my car and added theirs that I never asked or paid for or even knows about until I was getting this new tires. If you can, please avoid them especially the once in elmont and Franklin ave or better still, be in there with them when fixing your cars. I won’t let this slide, I’m going to make them restless for wasting my money. Never going back there.

Russ is great that’s why Mavis is great

Quick and professional service

Mavis Franklin Sq is awesome. Would not go anywhere else. Russ and Anita are a pleasure to work with !!

Always a great experience! Great customer service.

Friendly personnel and quick and efficient service.

Russ, Anthony and the crew are very professional, they go above and beyond the satisfy the customer. They are a very pleasant staff,easy to talk to.

The manager and staff are very efficient and knowledgeable. Highly recommend to anybody who’s looking for any work on their vehicle

Staff is always great. Quick service. Thanks!

Very happy with my service at Mavis as usual! Only confused about setting an 8am appointment (store opens at 8am) for inspection but there were still people ahead of me! Next time I won't make an appointment and I'll just show up 7:30am! LOL

Fast service with a friendly professional staff

Anita and Frank were amazing!! Thank you!

Anita was great at the front desk! Made sure everything I asked for was done.

Inspection completed w/o any hard sell , pressure tactics suggesting unnecessary products or services. Sunday staff friendly, polite and respectful.

Very friendly customer service. Was in and out. Thank you

Taken right away, my car was done in about an hour. Coupons & reasonable pricing. Nice, friendly staff and clean waiting room

Always have an amazing experience there. Russ is truly an asset to the company. He is so helpful and kind. I've been going there for years. It really is an amazing place. Thank you.