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For more than 50 years, Mavis has helped drivers save on tires and automotive service. Today, more than 1,600 Mavis service centers across 36 states offer tires from leading brands, along with brakes, oil changes, wheel alignments, batteries and other maintenance and repair services. With a broad tire selection, knowledgeable guidance and a commitment to competitive prices, Mavis helps customers find the right tires and keep their vehicles running smoothly.
Écrit par l'entreprise
Think You've Seen A Lower Price?
5510 Waldos Beach Rd, 28306, Fayetteville, NC, Etats-Unis
2,8
3 avis
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A répondu à 31 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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The mechanic said he would check to see if I needed a wheel balance and tire balance and let me know. But instead he did all four wheel balances and wheel alignment before informing me. Then charged extra for shop supplies.
I would like to report a quality control concern regarding my recent visit to Mavis Tire - Waldos Beach, located at 5510 Waldo Beach Rd, Fayetteville, NC 28306.
I visited this location on July 9, 2026, at approximately 9:00 AM to have my tires balanced and my vehicle aligned. During my visit, the team working at that time appeared disgruntled and did not give the impression of a professional or customer-focused environment.
While the technician was working on the tire balancing, I noticed that he was adding new wheel weights without removing the original weights that were already on the rims. I also noticed that he was not cleaning the inside of the rims before applying the new weights.
From my experience, wheel weights may not stay properly attached if they are applied over dirt, brake dust, or residue from the brake calipers. This can cause the weights to come off over time and may result in the tires becoming unbalanced again.
I also observed the technician using a chisel to remove wheel weights, which gave me the impression that he either did not have the correct tools or was not using the proper equipment for the job. That raised additional concerns about quality control and professionalism at this location.
I brought my concerns to the manager’s attention. Unfortunately, the manager did not appear professional or customer-focused during the interaction and did not communicate with much tact or courtesy.
At this point, I would not recommend this location. Mavis Tire was more expensive than going to the Ford dealership for the balancing and alignment. Considering the higher price and the quality control concerns I observed, I believe the dealership would have provided a better and more professional service experience.
My concern is not only about my vehicle, but also about the quality control procedures at this location. Tire balancing should be done correctly the first time, including removing old weights when appropriate, cleaning the rim surface before applying new weights, and using the proper tools and equipment.
It doesn't matter what year your car is!!!!! It's over 100 dollars for oil change absolutely crazy. We finally got another place over in Jack Britt area and they over price everything and take advantage of people. Shame on them. I'll drive across town before I ever go there again.
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