Mayfair Weight Loss Clinic Avis 

My first order with Mayfair Clinic went through fine with no issues. But my latest experience has been an absolute disgrace.

They took my money immediately, yet I received no confirmation that my prescription was approved, no updates, and no item. So I called to ask what was going on… and the person on the phone hung up on me. When I tried to call back several times, the phone rang endlessly before going to voicemail. Now they screen my number and hang up immediately every time I call.

It is blatantly clear they are avoiding contact. This is not just unprofessional, it’s appalling. For a clinic dealing with people’s health, this kind of behaviour is inexcusable.

Where is my order? Why is there no communication? Why is nobody accountable? The service feels like it’s being run by untrained individuals looking to make a fast buck with no care, no courtesy, no credibility.

Mayfair Clinic, you owe me an explanation, a refund, or preferably both. Until then, I strongly advise others to steer well clear.

Once again, this clinic has let me down with the promise of a call back! They took two payments from my bank, I only placed one order. Called them yesterday, could only speak to a receptionist who can’t even access your order who promised me customer service would call me back. I have had no call back and will now have to do a charge back on my credit card. This clinic is not fit for purpose

I would advise people do not use this company. Totally unprofessional. I had my first order of wegovy delivered but encountered problems with my second order. The real problem was how they dealt with it. I contacted them 4 times you only get through to a receptionist and leave a message. They do not get back to you. They took £198 from me but the order was never processed. In the end I emailed and got a response the next day saying my order was due to be dispatched but it was missed out by a colleague error. Pathetic. Don't use them I have gone to Boots now

They don’t care about their customers. Bought a pen, it was faulty. They are one of the most expensive places selling them so I expected customer service. I had to send the pen back as they didn’t believe it was faulty. I sent it back. They have ignored me since then. No answers to emails, nothing.

Buy elsewhere. I have friends who have had the exact same issue!

They always say they didn’t collect the pen to everyone- it was collected and I have proof!

Wish I’d read the latest reviews before ordering, I have experienced the same customer service and haven’t had my prescription yet. I’ll try and get a refund, not sure how this work!

Been using them for 8 months they have been great up until two weeks ago…I have not received my dose and I’m pre-diabetic…I’m fine with them not dispensing my pen but the least they can do is refund me…very disappointed. Called numerous times and constantly being transferred to the receptionist.

Can’t believe I am writing this as have used for a while and always been good but the last month it has went so downhill and they are providing faulty pens! I had 2 out of my 4 doses and when I went to take my third it wouldn’t work - nothing came out and it was jammed. I’ve emailed 4 times and called - the receptionist was the rudest person I’ve ever spoken to and basically accused me of lying and saying I definitely used all 4 doses, she just wanted me off the phone!! Why would I lie about that when I’ve happily used since January and never had a problem with paying for my pens? Really upset about this and to top it off I panic bought a new one because I have went over the time of taking my 3rd dose and they’ve not even dispatched it!!

I was apprehensive about my order after reading the negative reviews, however my order came seamlessly. Very easy experience and would recommend.

Very professional to deal with

Efficiency & updates all made everything straight forward for delivery.

Simple process. Good communication. Quickly delivery. Would recommend.

Great experience. Fast delivery. Recommend.

Efficient, good communication and fast delivery

Service is excellent. I also had a few questions where I was given expert advice.

Quick service

Just excellent delivery and good range of products

Ignore calls, don't answer emails, employees cant keep promises made to customers, and still don't deliver medication despite taking payment (Been 10 days now). Been using this service for 6 months and would advise you not to use them!! Service levels are very poor. Use another company like Boots ect.

Sent me a faulty pen that wouldn’t give the final dose. Sent pics and emails but have had no response after 10 days.

On bright side, after automatically using them for several years, I’ve saved £70 by shifting to a different provider.

No response regarding a faulty pen and have discovered they don’t monitor weight or check patients statistics regularly. Many people who started with them are now underweight and able to buy the medicine. Disgusting company.