Just love my new scooter
Just love my new scooter, its everything and more. This company is great to deal with! They take the time and effort to help with any questions or concerns...Thank you!
13 juillet 2026
Avis spontané
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À propos de l'entreprise
Écrit par l'entreprise
Welcome to Mbxcooter™ Mobility USA. Based in City of Industry, California, we are dedicated to providing premium, all-terrain mobility scooters designed for seniors and individuals who refuse to slow down. Our mission is simple: to empower your independence. Whether you are navigating rough outdoor trails, traveling on a cruise ship, or just running daily errands, our heavy-duty and lightweight foldable scooters are built to give you the freedom to go anywhere, safely and comfortably.
Coordonnées de contact
611 Reyes Dr, 91789, Walnut, Etats-Unis
- +1 833 866 4299
- us.support@mbxcooter.com
- mbxcooter.com
4,3
Excellent
8 avis
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Great scooter -- excellent customer service
The Scooter is rugged yet light enough for me to put in our SUV. The power meter was damaged in shipment but the customer service team ordered a replacement meter which installed easily. Customer service is very responsive and we love this scooter which is very reasonably priced. Thank you!!
5 juillet 2026
Avis spontané
I bought my mother a scooter from this…
I bought my mother a scooter from this company and it stopped working , my mom is elderly and couldn’t figure out why it stopped working. I reached out to the customer service for help with the issue and they were so prompt with responding back to us. They sent my mother a new battery and charger and the battery was the issue, they resolved that issue quickly and we are very pleased with her scooter and their service. Thanks so much.
25 juin 2026
Avis spontané
GREAT SCOOTERS
Purchasing from this company was a great experience
We bought the two scooters one for pasture driving and one to go shopping
My mom is 82 And she loves them both!!! It’s giving her freedom now that she thought she lost!!! WE LOVE THESE SCOOTERS
15 juin 2026
Avis spontané
Miscommunication of product on Amazon from their store page.
Updated Review:
After contacting Mbxcooter, I sent them pictures of the battery, they explained I had an older version of the scooter/battery and the Amazon listing should’ve never said lithium. They were quick to help and sent a replacement lithium battery.
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We purchased our Mbxcooter Scooter from their Amazon store page. It worked great for a while, but the battery weight was much heavier than what I had expected for the Lithium MS20 25Ah (30-Mile) battery. When the battery wouldn't hold a charge for longer than 5 minutes, I went on Amazon to see they had removed the listing from their page. Taking apart the battery, I found that it was 2 - 12V 20Ah Sealed Lead Acid batteries running in series instead of 25Ah Lithium as it was advertised. The two batteries were glued together side by side with the battery information facing each other. I had to scrape them apart in order to see the battery's information.
15 juin 2026
Avis spontané
Réponse de Mbxcooter
Hi there,
We are absolutely mortified to read this, and we sincerely apologize for this deeply frustrating experience.
Please rest assured, Mbxcooter does not engage in false advertising. The MS20 model you purchased is absolutely supposed to come with a premium 25Ah Lithium battery. What you experienced sounds like a severe factory mix-up where an older SLA (Sealed Lead Acid) battery pack was incorrectly installed and shipped in your unit.
This is a massive failure in our quality control, and we want to make this right immediately.
Because we cannot see your personal information or Amazon Order ID from this review, we cannot locate your order to process a replacement. Please contact us directly at us.support@mbxcooter.com with your Amazon Order ID and a screenshot of this review.
We take this extremely seriously and are waiting for your email so we can fix this immediately.
Mbxcooter Customer Support
Customer Service Experience
The scooter was not what we needed. There wasn’t anything wrong with it, we just couldn’t use it for the purpose that we bought it. The battery was not strong enough for our needs. The customer service team was very helpful and responsive. I appreciated the time that they spent with me.
10 juin 2026
Avis spontané
My husband is totally thrilled with his…
My husband is totally thrilled with his large TK500 scooter & the free M4 foldable scooter!!!
We received the foldable one 1st & he was able to use it on our 3-acre property that has a lot of different grounds with basically few problems getting around.
We ordered Red for the big one but in came blue & he didn't want to send it back because he was so excited to get it & he's had absolutely NO problems getting everywhere on our property.
Thank you so much for giving his mobility back to him!!
11 juin 2026
Avis spontané
Réponse de Mbxcooter
Hi Pat!
Thank you so much for this incredible 5-star review! We are absolutely thrilled to hear that your husband is enjoying his large scooter and getting his mobility back around your property!
However, we noticed you mentioned receiving the Blue instead of the Red. We are so sorry for that fulfillment mix-up on our end!
Could you please email us at us.support@mbxcooter.com with your order number? We look forward to hearing from you!
Warmly,
The Mbxcooter Team
The customer service is really good
The customer service is really good. The scooter is fine the color is really beautiful. I got the 45 mile version and so far I'm very happy with it
18 mai 2026
Avis spontané
Réponse de Mbxcooter
Hi there,
Thank you so much for the fantastic 5-star review! ⭐ We are absolutely thrilled to hear that you had such a great experience with our customer service team. We take a lot of pride in taking care of our riders!
We are also so glad you are loving the beautiful color and enjoying the incredible range of the 45-mile battery version. It’s built exactly for those longer, worry-free adventures!
Enjoy the ride, and remember we are always just a message away if you ever need anything in the future.
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