Meat Smoke FireAvis 

As a returning customer, having bought several items in the past from this company, five months ago I booked a Big Green Egg cookery class, costing £295.

Unfortunately, due to a medical issue (prolapsed discs affecting my neck and right arm…. the six hour round tip alone is impossible), I asked if I could postpone. I was met with no empathy and was simply told they’d check terms and conditions. Even when I offered proof of my condition, they reverted to policy. No clear alternative was offered; just a vague mention of reselling my spot.

For a £295 event, it’s a major commitment. Theatres offer small insurance options for much cheaper tickets,why not here? Life is unpredictable. I hope they consider this, because otherwise customers stand to lose everything.

Lastly, as a business owner, I was disappointed by the short-term thinking. I had friends ready to book if it went well. Now, I’ll never return, for classes or products (I will buy from Big Green Egg themselves or other resellers ) and so they’ve lost that future business. Customer relationships matter more than rigid policy.

Edited 18 April 11:11: the gesture of good will was received an hour after posting my review. Reactive over proactive is how I interpreted it. I failed to see it noteworthy.

I recently purchased a rotisserie from Meat Smoke Fire, and the experience has been nothing short of exceptional. Before dispatching my order, they took the time to check that it would fit my setup—already a sign of the care and attention they put into their customers.

When I later had questions about temperature controllers and thermometers, Nic personally called me to have an in-depth conversation about my options. What impressed me most was that he never tried to steer me toward products they sell; instead, he gave me honest, balanced advice and even offered to connect me with sponsored users for further insights.

This level of customer service is rare. The passion for BBQ shines through in every interaction, and it’s clear they genuinely care about helping people get the most out of their cooking. I came away absolutely blown away by the knowledge, integrity, and enthusiasm of the team.

Meat Smoke Fire has earned a customer for life. If you’re serious about BBQ and want support from people who truly live and breathe it, look no further.

Quick response to all questions, extremely fast delivery and great price. Whats not to like?
5*

Oh my word! What an amazing, personal buying experience. Order placed and items delivered a few hours later. No way Amazon could compete with this. Thank you so much!

Nic and Helena were super helpful in getting our big4space table delivered and assembled.We had many questions regarding the use of our Kamado Joe and they both took time to explain how to get the best from our grill. You can tell they are both extremely passionate about their products and business and we plan to follow their on-going guidance with their live cooks on instagram.

Nic’s knowledge and advice was second to none. He was very patient with my constant queries and questions. I’m incredibly happy with my BGE and can wholeheartedly recommend Meat Smoke Fire as the company to buy from.

I booked Nic to service my XL BGE, it had been leaking smoke and struggled to hold temps. Nic quickly identified the issue:. I had a warped dome, which is very rare. BGE were amazing and replaced the dome next day, the lifetime warranty means that exactly. Nic came back to install the new dome and made sure the setup was running. I've fallen in love with my BGE all over again. Highly recommend Nic & BGE

I ordered a LetzQ rotisserie as a gift for a friend which was quickly dispatched. Unfortunately the couriers lost it so I contacted Nic and he promptly arranged for delivery of a replacement rotisserie.
I cannot praise enough the Customer Service Nic has provided.
Many thanks Nic and good luck with the business.

Paul Balshaw

Had ordered a LetZ q rotisserie arm and a meater plus probe. Both orders fulfilled very promptly and very happy with the service/communication from Nik. Top Marks.

My wife booked me on the Meat Smoke Fire Cooking Class earlier this week. I had a really good time, ate some amazing food and it really inspired me to get back to the Egg.

I have ordered a Letz-Q rotisserie from Nic, a MEATER probe amd also Eggpsander system for the Big Green Egg. All of my orders were dispatched promptly and have proven to be excellent additions to my Big Green Egg cooks.

Having subscribed to the YouTube channel I am also able to try out new recipes and ideas from the weekly live cooks.

I would highly recommend this company to anyone interested in either getting started or expanding their knowledge of what a Big Green Egg can offer.

I ordered a Letzq Rotisserie after discovering it would fit my BGE. I had already decided I would be cooking our Christmas joint on the Egg. I ordered the Letzq 21 Dec not expecting it to arrive in time. It arrived the next day! Plenty of time to set it up and try on a smaller joint before the big day.

Well done for a speedy service!

Julie came to the home and did an afternoon of cooking on the egg which was amazing as we had only used it once rior for a BBQ. Julie was good value and kept us amused plus the food was a bonus.
High point was the 'dirty steak'

Thoroughly recommend her!

Really enjoyable day doing the beginners course at Meat Smoke Fire. We learned how to cook a multitude of dishes from lamb to beef to fish and even some desserts too! Nic is very knowledgeable and explained everything in an easy way - great confidence booster for cooking on the big green egg. Highly recommended!

Fantastic experience. Educational and fun at the same time. I learnt all the basics about using a Big Green Egg and how to cook beef, chicken, fish, puddings and bake bread.

I attended the class 1 cookery school a few days ago after watching many of Nic’s live cooks and ordering many items via his website. I found the cookery school extremely relaxed, very well organised and very informative. The whole day went so quickly. I will definitely be attending a second level class next year. Ordering stuff is such a breeze, I am kept informed throughout the process. And unless the items are in stock they won’t take your money. Such honesty these days is rare. I will be ordering all my egg requirements from Nic and have recommended him and his wife Helena to all my BBQ friends. I have also found that you can drop them an email or message for some advise on a cook and either Helena or Nic reply incredibly quickly.

Ordered and my item was delivered. Fast and hassle free. The rotisserie is ace! First cook on Sunday and it worked a treat. No more birds in the oven from now on!
Thank you Team!
Apologies. I hit the 5 star, but it just showed up as 2. 5 stars please!

Awesome service as always. Ordered Sunday, arrived Tuesday. I’m even going to brave to torrential rain and cook gammon on the letzq today

Absolutely fantastic service and products - THANK YOU