Medcert Avis 362

I applied (and paid their £60 fee upfront) at the end of January and am still waiting for my certificate! Like others I have rung and left messages and emailed numerous times, but no one has responded. I was told some months ago (when they were responding) that they were waiting for the Lloyd George records from my doctors practice (apparently the Police now require this data which goes back to my birth date and is in the form of handwritten notes). The practice says it sent them, but Medcert say they were never received. One of Medcert's directors rang me to say that he had called Surrey/Sussex Police to advise them of the situation and had got their agreement to accept my medical certificate without the extra data. Since then....nothing! In the meantime, my licence has expired and I have had to relocate my guns to a friend for legal safekeeping. I reckon I now have no option other than to "bite the bullet" and use another company. Any recommendations?

I can echo the comments of Dave on the 25th October entirely. A "fast and efficient" this is definitely not.
I placed an order 31st July and still no report or meaningful/believable explanation for the delays.
Shortly after placing the order, the status changed to records requested and then did not change. After about 6 weeks I chased it only to be told they were already chasing it. Anyhow after consulting my GP admin service I found they only received the request for records on 20th Sep – after I had chased the delay with Medcert. The records were sent by my GP on the 27th September.
Then got the same problem being told Medcert had not received a password. Checked with my GP and they confirmed it was sent on the 27th Sep. Chased with Medcert and then spoke at length with the administrator at my surgery to find out what was happening – Again, without going into detail, I am pretty certain the problem lies within Medcert. Resolved eventually after my intervention and a discussion with my GP service.
My order is now sitting there saying records received and has been for about a week and a half – what does that mean? Lying in a Medcert inbox, with a GP for the report to be written?
I now can’t even get through to Medcert on the phone. I left a voice message and no one has got back to me. If I do not hear back with some positive news by the end of the month, I shall be issuing a FOI request to find out what communications have been made etc etc to try to get to the bottom of this. I suggest others do same.
Judging by the other 1 star reviews, I am sure there will be some platitudes about improving the service and blaming delays on other parties. I don’t want platitudes, I would like some action please.

Absolutey terrible service, I used this scam service on the 8th July and as yet no medical proforma, they made me go to my Drs to obtain my medical records, I was under the impression this was the service they provided so I didn't have to do it, we are now in October and still no proforma, about 2 months after making the initial order I chased up and they said they were waiting for a password from my doctors a month after receiving my records!!! (despite previously telling me it had been sent to one of their Drs for sign off)
Today I have rung to chase but on 2 separate times I've had to give up on their phone queue after 30mins !
Absolutely useless, I will never use again and I certainy warn other to steer well clear

There portal says records requested just over 3 weeks ago, my doctor says they were sent just over a week and a half ago so I’ve no idea what’s going on I’ve filled in there on line form to ask I got an automated email then nothing, left a phone message, nothing emailed there info email address nothing I’ve now been on hold for an hour and a half and still waiting >…………..

Terrible service
After 6 months still nothing after lots of phone calls and emails.
Just go to the doctors.

Absolutely appalling - 12 weeks it has taken to finally get my paperwork.

All they keep saying is they are extremely busy.

No correspondence from anyone unless you chase, numerous emails sent but no response, poorly run business - DO NOT USE !!!!!!

Bit of a joke. Could never get through on the phone but when I did I was more or less fobbed off. Got no replies from my emails only an acknowledgement email that they have received it and will be in touch shortly...Never did. I wont use them again. My certificate is about to run out and I have got to find someone to store my weapons for me at cost.

Do not use just a company of false and broken promises
Sent on line form on 8th Aug
Now we'll into October and all I keep getting is it will be with you in the next couple of days
VERY BAD COMPANY

what an absolute joke of a company . 10 months later still no medical . fobbed off on the phone emails ignored they haven't provided the service i payed for and refused to give me a refund

Always kneww that I would require a medical certificate for co-terminus licence application, GP surgery seemed luke warm, saw Medcert on the renewal letter from Glos Police. Paid the money in July, still waiting....Tried to call, tried to email, filled out online support. Nothing as per the other reviews. Can't help but wonder whether the 5* reviews are fro a different company. Now paid twice and running out of time before renewal. Have lodged chargeback for fees with bank. Strongly recommend that you don't even think about using this company.

I have never left a negative review online for anyone. But I do so here to prevent others experiencing the extraordinary waste of time and money that will inevitably come from dealing with this company. I used them last year for a shotgun renewal and they were fine; but something catastrophic has happened since then. Numerous calls, including huge waits for someone to answer, followed by nonsense excuses and several broken promises to call me back 'this afternoon'. ShotCert on the other hand quickly acquired my medical records, provided efficient, communication, and turned round my certificate in a matter of hours.

Never, ever, ever use this organisation.

They take your money quick enough, but after that they are truly useless.
42 days they had my records and did nothing with them. I finally got my report just in time to apply for my renewal.
Don't bother trying to call them, they never answer. Excuses for not answering include, moving office, staff training and the hot weather .. yep, they actually tried that one.

I had items shipped across the Atlantic from the US quicker than this bunch of clowns filled in a two page tick box report.

STAY AWAY FROM THEM

Although it took a bit longer than expected, I did get my certificate in time and was well looked after. Medcert have good knowledge of the system and even phoned the Police to check that my application was going to be accepted

Update 06/10/2023. Finally received my certificate, taking numerous daily calls and emails to achieve. Seemed to only be sorted when I threatened taking them to court. If you have 4 months to waste waiting then go ahead, but if not I strongly suggest you stuck up whatever fee your surgery quotes you.
UPDATE 03/10/2023 14 WEEKS AND COUNTING. two weeks later and no resolution despite numerous calls to them and daily e-mails complaining
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I would give no stars if I could.

Applied in June, they received my medical records on 9th August. its now 19th September and I still haven't got my certificate. I have rung them, e-mailed, lodged a complaint and they just don't care. Had several times where the answer machine said they were closed for induction training. My Firearms Officer has phoned me several times chasing and my licence runs out today and no sight of my medical to pass over to get my renewal. Terrible company who take your money and provide a worse than useless service.

Started off with poorly functioning website that allowed me to fill in request for records, but not to place order and pay. After a very, very long wait on the phone, I spoke to someone who said that they would send me a hard copy of the request form. It arrived, and I completed it and posted it back. Ten days later, I received an email saying that they had no record of my order. After waiting over half an hour on hold to speak to someone, I left a message requesting call back. No reply by the end of the day. Given the time sensitive nature of my request, I have decided to use another firm. Having read the reviews here, I am glad that I did!

Had a brill service with excellent response times. Took a lot of the stress and worry away.

Stay away from this company !!!
I concur with all the reviews before me.
They take your money; don’t reply to emails or answer the phone. Staff induction my ….

Still waiting for my certificate...

Applied 28/06/2023 now its 11/09/2023 and i still havent had my cert through...

poor response from emails and no updates

Any firearms users who require medical performa for renewals, please stay away from this company.

Bunch of liars. They don't reply to your emails and shut the phone line with staff induction message.

I've contacted my credit card company for a refund and reported them to trading standards.

Stay away guys...

I wish I could give a lower score.

Do not use them, I promise you these guys are a scam 100% just read all the reviews. No way is yours going to be any different.

They will have your money and do absolutely nothing but lie to you about your records being missing or they will blame your gp for something. It's a ruse.

Just pay the extra and ask your gp. As that's exactly what I need to do now as well as pay these scammers.