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Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Customer Service is Excellent. Aside from the awesome products, which speak for themselves really. What made me want to write this review, was the decisiveness of the customer services team with r... Voir plus

Noté 1 sur 5 étoiles

Bought some rings, 1 broke in like a month. Contacted them and they said they’ll send me another one when they drop. It drops they didn’t say anything abt it so I messaged them everyday for weeks. The... Voir plus

Noté 5 sur 5 étoiles

Excellent quality materials with great designs and craftsmanship. Clothing fits really well and can be worn by anyone. The guys running the stand at Sneakerland were really nice to me and my friends.... Voir plus

Noté 5 sur 5 étoiles

A few friends and I went to Sneakerland and Medicle Studios were one of the vendors there. They were by far our favourite one there. The guys running it were super friendly and the clothes are amazing... Voir plus

À propos de l'entreprise

  1. Bijouterie

Écrit par l'entreprise

Medicle is a jewellery brand born from movement — late nights, long flights, loud rooms, and quiet moments in between. Designed for creatives, artists, and those who live outside the lines, Medicle pieces are made to be worn daily, not saved for special occasions. Each design balances durability with intention, crafted in 925 sterling silver and built to move with you — on stage, in transit, or off the grid.


Coordonnées de contact

3,8

Bien

TrustScore 4 sur 5

42 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 50 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Lying customer service

Bought some rings, 1 broke in like a month. Contacted them and they said they’ll send me another one when they drop. It drops they didn’t say anything abt it so I messaged them everyday for weeks. They get back to me after a month saying they’ll send it. It’s been a month and I got nothing. This happened in August. It is now Feb. very bad experience

6 février 2026
Avis spontané
Noté 1 sur 5 étoiles

Tttt

Tttttttttt

15 décembre 2025
Logo de Medicle

Réponse : Medicle

Hey! Do you mind sharing with us why you’ve left this review? We are always looking to improve our service but this doesn’t help us know where we went wrong. Thanks!

Noté 5 sur 5 étoiles

Great service & Product

Great service & Product
Awesome responses from the admin. The rings are great, nothing to complain about. The rings are still holding up well after 3 months of wearing.

1 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

Customer Service is Excellent

Customer Service is Excellent.

Aside from the awesome products, which speak for themselves really. What made me want to write this review, was the decisiveness of the customer services team with regards to any queries and problems I had with the products. This lets me buy and enjoy their products stress free in the future!

7 janvier 2026
Avis spontané
Noté 1 sur 5 étoiles

Doesn't honour their return or exchange…

Doesn't honour their return or exchange policy at all and ignores all customer service emails - customer support is non existent. Order at your own risk.

10 avril 2025
Avis spontané
Logo de Medicle

Réponse : Medicle

Hi Tim, we're really sorry you had this experience, at the time I was unable to manage all the orders we had efficiently, and there was a lack of communication.

Since then we have hired a customer service manager who ensures all order enquiries (including returns and exchanges) are handled properly.

If you'd be keen to give us a second chance please let me know and we will sort something out.

Noté 1 sur 5 étoiles

Scam!!

Scam!!! Ordered a ring a month ago, also had to pay 21.95 euro’s of shipping costs and i never received anything.. Have sent them 4 e-mails and a dm on Instagram and never got any response. Dont order here!!

20 mars 2025
Avis spontané
Logo de Medicle

Réponse : Medicle

Hi, we're really sorry you had this experience, at the time I was unable to manage all the orders we had efficiently, and there was a lack of communication.

Since then we have hired a customer service manager who ensures all order enquiries are handled properly.

If you'd be keen to give us a second chance please let me know and we will sort something out.

Noté 1 sur 5 étoiles

Never Received My Item

Really like their designs, but I never received my item. My local courier stated that they could not deliver the package since the sender inputted in an unverifiable address. I also gave Medicle Studios ample time to respond and they never did. Now the least they could do is refund me, but it looks like they aren't even going to do that. I really wanted to support them, but it looks like they don't care about their customers. I'm honestly really disappointed.

9 mars 2025
Avis spontané
Logo de Medicle

Réponse : Medicle

Thanks for calling this out — you’re right. This order was impacted during a period where our fulfilment systems weren’t performing to our standard. Since then, we’ve rebuilt how we process, track, and communicate orders to prevent this happening again.

If you’re open to it, please reach out to us directly — we’d genuinely like the chance to make this right.

Noté 2 sur 5 étoiles

The rings are not silver they will…

The rings are not silver they will tarnish

2 octobre 2024
Logo de Medicle

Réponse : Medicle

Hi Anthony,

We never stated our rings were silver, as our website says they are alloy (brass) and require more care and less frequent wears. However, our upcoming batch will all be sterling silver which is must more durability and longer lasting as requested by our audience! Please message us if you’d like a discount code for our new stuff!

Noté 1 sur 5 étoiles

Lack of customer service

Size guide was not updated so they were happy to work it out. Practically non-existent customer service afterwards and did not reply to any of my enquiries or follow-ups.

29 juillet 2024
Logo de Medicle

Réponse : Medicle

Hi Andy, we're really sorry you had this experience, at the time I was unable to manage all the orders we had efficiently, and there was a lack of communication.

Since then we have hired a customer service manager who ensures all order enquiries are handled properly.

If you'd be keen to give us a second chance please let me know and we will sort something out.

Noté 1 sur 5 étoiles

Have sent multiple email enquires with…

Have sent multiple email enquires with no response

21 avril 2024
Logo de Medicle

Réponse : Medicle

Hi Louis, we appreciate you sharing this. During this period, our response times weren’t where they needed to be. We’ve since improved our support workflows to ensure faster, clearer communication.

Thanks for holding us accountable — it helps us improve.

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