Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus


Coordonnées de contact

2,8

Moyen

TrustScore 3 sur 5

3 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 66 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Very Deceptive

Very Deceptive. I was trying to compile videos for my wife 50th birthday. The first 3 videos were free. The others required a subscription. I tried to opt for the $6.99 a month plan, but they bill $83.99 annually upfront, instead allowing me to pay $7 to retrieve 4 videos. They are intentionally deceptive. Don't waste your time or money.

16 avril 2026
Avis spontané
Logo de memento.com

Réponse : memento.com

Hello, thanks for reaching out. We’re sorry for any confusion around the pricing. Our plans and billing terms are shown prior to checkout, including whether a plan is billed monthly or annually. The monthly price is displayed to highlight the savings when choosing an annual plan. Before completing a purchase, the total amount and billing frequency are clearly presented on the confirmation screen. Annual plans are billed upfront at a discounted rate, while monthly plans are billed one month at a time at a higher rate. If you haven’t already, please reach out to help@memento.com and we’ll be happy to review your account and help sort this out.

Noté 2 sur 5 étoiles

Pricing is intentionally deceptive

Pricing everywhere on the website say Monthly (there is zero mention of the word "Annual" even in fine print). After you sign up, you can start collecting videos (the first 3 are free), but you can collect all your videos and then sign up for the subscription. ONLY then when you actually try to subscribe do you see that the price listed everywhere as "Monthly" was actually the Annual Price divided by 12 months. The real monthly price is 5-10 times the price on the website (depending on the sale at the time)

16 février 2026
Avis spontané
Logo de memento.com

Réponse : memento.com

Hello, thanks for reaching out. We’re sorry for any confusion around the pricing display. Our plans and billing terms are shown prior to checkout, including whether a plan is billed monthly or annually. The monthly price you see is displayed to highlight the savings when choosing the Annual Plan. When signing up, the total amount and billing frequency are clearly presented on the confirmation screen before completing the purchase. The Annual plan bills for all twelve months upfront at a discounted rate since you are prepaying for the full year, while the Monthly plan bills one month at a time at a higher rate. If you’d like us to review your account, please contact our support team at help@memento.com and we’ll be happy to help.

Noté 1 sur 5 étoiles

Pricing scam

My friend use this app to take photos at my Christmas party. We thought it was a $3.99 membership monthly. That was the pitch. They tell you that everyone can take pictures and upload to their app. What they don’t tell you is that you don’t get access to those photos unless you purchase an annual membership which is $50. That membership is pitched at $3.99 a month. But you can’t purchase it monthly. You can only purchase it annually. So you couldn’t purchase a monthly membership, use it to take photos pay for that month and then cancel. Which I do quite often I pay for the time that I use.

So there is no $3.99 membership. There is only $47.88 payment to be exact.

You don’t see that the membership is an annual one until you start the purchase process. Only after you start paying for the app and you get ready to press the confirm button do you realize that it is $47.88 that they are charging to your account after your so-called three day free trial.

In addition during the three day free trial you only get access to 10 photos of the 250 photos that are allowable in your membership level. But what they don’t tell you is that all BUT 10 of those photos are locked. You don’t get access to them. Unless you pay the $50. Do not load this app!!!! use your phone is actually cheaper to buy a phone to take photos then to do this app save your money. I am really upset that I didn’t get any of the pictures from my party except for 10 photos.

Be wise save your money do not be scammed by this app.

18 décembre 2025
Avis spontané
Logo de memento.com

Réponse : memento.com

Hi, thanks for reaching out. We’re sorry you didn’t have a good experience. You are seeing that charge because you signed up for an annual membership. If you select the annual membership, you will sign up for a full year, as opposed to being charged month to month. Memento also allows users without an active subscription to upload and access 10 photos to try out the platform; the rest remain locked unless there is an active trial or subscription, though photos can be downloaded before the trial ends or subscription ends. We appreciate the feedback and are working to make these details clearer. We also have a 30-day money back guarantee, so we encourage you to contact help@memento.com so our team can help review your account and assist further. We’re happy to help.

L’expérience Trustpilot

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