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Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Mendable makes at-home recovery devices for the knee, shoulder and neck, designed to fit into a few minutes of your day. Our Knee and Shoulder come with a 90-day money-back guarantee, and the Cradle with 60 days. If you have any questions about your order, email us at info@mendablecanada.com and our team will help. Thank you for choosing Mendable.
3,1
5 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I found the product I wanted, checked the delivery information and placed the order. The confirmation was clear. When I asked one question, the response referred to my order rather than sending general information. The item arrived complete and looked as described. I haven't needed further assistance. For the shopping experience itself, I am satisfied.
Product is a piece of garbage; gets slightly warm regardless of heat setting. Requires purchaser to return item to China, with a tracking number. Approximate shipping cost with Canada Post is $90. Not worth sending back.
I’ll be using Trust Pilot prior to any future purchases.
I don't find the shoulder setup comfortable on my frame. The massage itself is pleasant, but I spend too much of the session adjusting it. I wouldn't choose it again for myself.
Réponse de Mendable
Hi Emily,
Thank you for the honest feedback. Spending the session adjusting it instead of relaxing isn’t how it should be. If you email us at info@mendablecanada.com, a member of our team will go through the positioning and strap setup with you for your frame, and if it still isn’t right, you’re covered by our 90-day money-back guarantee from the delivery date.
Warm regards,
The Mendable Team
I have been dealing with this company since August 25th. When I did an order to them received it September 10th. With no information inside the package, send in an email to them ended up with a case number. On September 13th, I decided I did not want this product. It does not do what they advertised. So I sent in a request to return this, and got another case number, every time I'd send in a request I get a new case file number. This has been going on since September 13th, right up till October 11th.
Réponse de Mendable
Hi Carolyn,
We're sorry. You asked to return your order on September 13 and, instead of an answer, you kept receiving new case numbers. That isn't acceptable, and we're also sorry your parcel arrived without any information inside. We've sent you a private request through Trustpilot for your order details so we can find your order and handle your return under our money-back guarantee. Once we have them, a member of our team, not an automated reply, will contact you personally.
Kind regards,
Mendable Support
This is a SCAM site, not Canadian at all, address is in Hong Kong. Takes your money for very inferior product, bought knee massager as have meniscus tear, hype is garbage, unit does not work, tried to get refund and send back as per 90 day guarantee, garbage, they do not honour anything and need to send back to Hong Kong at your expense. Also they try to bill on subscription so make sure inactive as they will keep taking your money.
Réponse de Mendable
Hi LG,
Thank you for sharing this, and we're truly sorry about your experience with the Mendable Knee and with your refund request.
We'd like to look into this properly. Please email us at info@mendablecanada.com with your order number, and a member of our team, not an automated reply, will personally review your refund under our 90-day money-back guarantee.
Just to clarify, Mendable doesn't offer any subscription: every order is a one-off payment. If you see a charge you don't recognize, include it in your email and we'll check it for you.
Kind regards,
Mendable Support
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