I am happy with my purchase
29 août 2025
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Subject
Subject: Missing Silk Shawl Order and Lack of Response
Dear Menzerhajiyeva,
I hope this email finds you well. I am writing to express my deep frustration regarding an issue with my recent purchase from your company.
I initially ordered a silk shawl, which arrived in perfect condition, and I was very satisfied with the product. Encouraged by this positive experience, I placed a second order, which was charged to my account but never arrived. Despite multiple attempts to contact your team, I have not received any response or resolution to this matter.
Your lack of communication is highly disappointing and unacceptable. I trusted your company, but this situation has made me reconsider my view. As this issue remains unresolved, I am considering filing a formal complaint with the European Consumer Centre Network (ECC-Net), which handles cross-border consumer protection within the European Union.
I urge you to respond to this email promptly and provide a clear resolution, including either the immediate delivery of my missing shawl or a full refund. If I do not hear back from you within 7 days, I will proceed with further action.
Looking forward to your prompt response.
Sincerely,
20 décembre 2024
Réponse de Menzerhajiyeva
Dear Joana,
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience caused by this situation. Your satisfaction is extremely important to us, and we regret that we have fallen short of your expectations.
We understand your frustration and want to assure you that we take this matter seriously. Although we have reached out via email twice, it seems our attempts have not reached you. To resolve this as soon as possible, we kindly ask you to contact us directly at hello@menzerhajiyeva.com with your order details so we can investigate and provide a resolution immediately.
Once again, we deeply apologize for the delay and miscommunication. Thank you for your patience, and we hope to resolve this matter to your satisfaction as soon as possible.
Kind regards,
Menzer Hajiyeva Support Team
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