Mercedes Avis 

Took my car in for them to look at the stop start not working and air conditioned not working, 8-15 when i got there car still there were i left it at 10-15.. Range in the afternoon no answer, rang later told not ready yet
4-30 told i would get a phone nothing, I left home at 5 o clock to make sure i got there before 5-45, car still not ready When car arrived i was told it was delayed to to being vacuum and washed (i THINK THEY DID THE WRONG CAR) but worst part was i was told there was nothing wrong with the car which i was shocked at.
As soon as i got in the car the air condition was not working and the stop start dident work.
It was to late to go back so next day when i rang spoke toGabriel(very rare you get to speak to her as she is always busy )
Eventually got her to book it in again on the 06/08/25 Waited for 3 hours to be told yes you were right the air conditioning is not working and needs to be regassed and the car needs a new battery but they need to get it authorised and they dont have a battery in. I couldent belive these people.I sent a email in no reply and had rang over 30 times to get updates as no one there rings you back.
I have taken my car now to Mercerds Huddersfield and i got looked after like a ture customer .
IF YOU DONT WANT ANY SERVICE AND TO NEVER RECEIVE ANY PHONE CALLS BACK AND YOUR CAR COMING BACK THE SAME AS IT WENT IN Whitefield MERCECEDS IS THE PLACE TO GO. You will end up dissapointed as your time means nothing to them and you get treated as a joke

Beware no one accepts responsibility at MB UK Ltd or Sandown Guildford ltd
Service plan debited to my account instead of my wife’s. Queried after a few months to be told all okay. Complaint to MBUk Ltd in July it’s dealer issue even though they process the d/d’s. MBBS Sandown Guildford Ltd gave the wrong details for renewal even though she had an existing plan. My account debited taken MB ukLtd over a month to refund money but nothing for error or financial charges I have incurred. Both MB uk ltd and MB Sandown Guildford wash their hands and don’t want to pay for their errors. Is this Metro be a premium brand? Clearly not and expect customers to foot the bill for their incompetence. Do I nw trust MB UK Ltd NO do I trust the dealer NO I wonder why!
They Have not even refunded all the money they promised either. They decided to reduce the amount without telling me and take this months payment. Beware the don’t seem to account to anybody!!

Where do I even start??

STAY WELL AWAY!!! Buy another brand.

So Mercedes tried to cheat the emissions systems in many countries and got caught out.

These cheat systems lead to a number of problems with vehicles, mine included.

If I had have known about these issues when I bought the car I simply wouldn’t have and walked away.

So they illegally cheat the system but don’t put things right. Just been quoted almost £1200 for two new sensors, unfitted!!

Other problems which they are aware of are Adblue sensors, be careful in overfilling it. It won’t work again after 450 miles and your car won’t start.

Paid £20k for a car to last 3 years. Utter joke they can break the law and get away with it.

Mercedes Dartford, specialists in not helpng with enquiries and diagnosing problems with you car. They will sell you a new one but repairing a 2003 Clk Coupe, forget it

I recently had an issue with my A200 (74 plate) where a strange noise occurred when turning left or right. From the moment I arrived, the service was exceptional. Ashley kept me informed every step of the way, showing genuine care and professionalism.

Ryan, the technician, was equally impressive. As soon as I explained the issue, he immediately identified the cause and resolved it swiftly and efficiently. The car now drives like new again.

Both Ashley and Ryan exemplified the values that Mercedes-Benz stands for. They reminded me why we can all place our trust in Mercedes.

I highly recommend Mercedes-Benz Coventry. As their motto says “The best or nothing” and they certainly delivered the best.

Joao

I had a service plan with them and received some of the worst customer service I have ever had. Spent over 100K on cars with them and their customer service centre treated me like dirt. I’ll never deal with them again. Avoid like the plague.

I recently had the pleasure of experiencing truly exceptional customer service from Chris Rowland at the Mercedes branch in Swindon. From the moment I made contact, Chris demonstrated a level of professionalism, attentiveness, and genuine care that is rare to find these days. He acknowledged all of my concerns and addressed them in a professional manner. He went above and beyond to help me with the issues I had been experiencing with my car. Excellent customer service, I would not hesitate to recommend this business to others.

i have one new car and old car same deal and bad service in delaing csutomer problem dealer/lookers/rac/meresdes as well
Dear Sirs,

I am writing to report a concerning issue with my MERCEDES-BENZ –Black: M1, Registration: .

I called Mercedes helpline yesterday as while driving, the rearview mirror unexpectedly detached, compromising my visibility and safety and reported this matter.

I was advised that RAC for roadside assistance will contact and review this matter.

Upon arrival this morning, the patrol personnel was helpful, attempted to reattach the mirror. However, during this process, he inadvertently caused small crack to the windscreen and were ultimately unable to secure the mirror. The individual stated that applying more pressure could lead to further damage to the windscreen.

Upon researching, I found that the reattachment procedure for the mirror is relatively simple procedure, yet it was not properly carried out. As a result, not only was the mirror not reattached, but the windscreen was damaged due to him, affecting my ability to drive safely.

Given that I have a comprehensive service plan and an active warranty, I request that this issue be addressed and resolved promptly. I kindly ask for guidance on the next steps to have the rearview mirror properly reattached and the windscreen repaired or replaced, if necessary, under warranty coverage as windscreen had crack due to negligence of RAC staff.

I checked my car before his arrival and there was no crack in the screen. I can provide images which clearly shows that crack starts from the top screen where he opened the front kit to reattach the rearview mirror.

I would appreciate your swift response to help restore the safety and condition of my vehicle. , as I'm currently without reliable transportation.

Thank you for your urgent attention to this matter.

appalling, called through at 12:45hrs said is was urgent as i was transport people and the c ar had completely shut down. firstly got messages we will give you an eta shortly, never got one. then i chased they said 5:30pm, which came and went at 7:15pm i got a phone call saying should be with me in the next 30mins. at 8pm i chased again and was told 10:15pm. so many wrong tome estimates and over 9hrs for the RAC. i was at a hbotel and had to be up at 4am so i told them what i thought of the level of service. Mercedes blame their partner the RAC.

🚨 Mercedes EQS 450+ – Ongoing Fault, Dealer Negligence & Warranty.
Complaint Ref: 15262538

I’m sharing my experience with the Mercedes EQS 450+, a vehicle I’ve long trusted to deliver premium quality. Unfortunately, this has not been the case.

In May 2025, Mercedes Stockport replaced the PTC boost heater under warranty to fix heating/AC issues. However, the problem persists, now causing the vehicle to fail charging and starting and completely DEAD...

An independent EV expert has since identified the root cause: during the earlier repair, a wire was improperly adjusted, causing an earth (grounding) fault. This clearly points to negligence by the dealer.

To make matters worse:

I was surprised to learn my warranty is no longer valid, despite being told it was renewed.
Mercedes-Benz STOCKPORT has refused to cover repairs related to this fault, which stems from their own mistake.
The rental vehicle has been off-hired today (Pending Invoice for the hire), and also facing a £2,501 repair bill to retrieve my car.
Mercedes Head Office has received my complaint but has not responded since 10th May 2025.
As a long-time Mercedes customer who has always maintained my vehicles at an authorised dealer UNDER SERVICE PLAN, this treatment is unacceptable.

Mercedes-Benz must take responsibility, cover the repairs, and communicate transparently with their customers, especially when faults arise from previous service negligence and ongoing. I need my Vehicle Back as I am left with no vehicle, despite of owning this top end EV EQS 450+ spent in excess of £115,000 and felt like I have been Scammed!!!!

#MercedesBenz #EQS450Plus #CustomerServiceFail #WarrantyIssues #EVProblems #Complaint15262538 #DealerNegligence #LuxuryBrandFail

shocking customer service
two tyres damaged on Isle of Harris I called roadside assist - nearest dealership 8 hrs 21 mins drive including ferry each way. No RAC on the island.
Mercedes delegated toa garage who recovered the car to the Isle of Lewis. They brought a hire car down to me. They could not repair the car and delegated to a tyre place. one tyre was fixed within a day but they would not release the car as other tyre needed replacing. then someone forgot to put the new tyre on the ferry - two days delay.
i had an 86 year old and two dogs with me and other than the hire car no transport. hire car cost £278 - mercedes say not covered !!!!
they are responsibly for a 30 mile recovery on the way to the nearest dealership - would have put me in the sea !!
after hours trying to sort this i have been offered a service voucher or a virgin experience !! £275 !!
no customer service or real good will here.
have owned a mercedes for 30 years - this will be my last one !

took my glc, to cheshire oaks mercedes for a repair, delt with a person called sharon Broadbent,

what an awful experince, she got so much wrong on my warranty claim, took 3 weeks to get the AC fixed, had to go back as they found a leeking shock absorber, i emailed her 3 times , she just ignores me.

will take it to a different garage

Discusting service

I bought a GLA 200 petrol 67 plate in May 2023 . Within three months from the date of purchase the car was in Mercedes Cheltenham workshop for three days due to Temperature issue (Sep 2023). By end of October2024 (The car was in workshop for four and half month, Luckily, they provide a loan car) the engine head cracked and repaired by Mercedes Bristol. They delivered the car on 01/04/2025 by charging £4965.00.The Company did not accept any liability. On 30/05/2025 the car again break down showing the same symptoms as previously happen. The car was not moving, no power, white fumes and lot of many other problems.(This happened within two months time of their repair charging £4965.00) I took appointment with Mercedes Bristol. But the car was not in a good condition to drive. Also, I was very worried about their customer support. I was not in a position to spend another few thousands. So I scraped the car. I already reported that with the Mercedes. But no response from them. Can't expect such practices from the world leading car manufacturer. Mercedes GLA rubbish car, looting the customers money and the Company attitude towards customer is very poor.

I purchased an Approved Used 2021 Mercedes-Benz A-Class, which came with a 12-month warranty that has turned out to be basically useless.

Despite the car having less than 40,000 miles total and only 6,500 miles driven in the last 12 months, it developed a cam cover leak. Mercedes-Benz refused to cover the repair under warranty and offered only a small goodwill contribution, leaving me with a bill of over £1,000.

The communication was extremely slow, there was no proper apology for the delays, and the entire experience has been shocking — completely unacceptable for a so-called “premium” brand.

I strongly advise anyone considering an Approved Used Mercedes-Benz to think twice. The warranty is essentially worthless, and the aftersales support has been deeply disappointing.

Contacted Roadside Assistance for the first time ever and they were out to me in 20mins and I was back on the road within the hour, all on the M25 heading M1 northbound for Chesterfield. I had two dogs with me and the gentleman showed nothing but respect and compassion for the predicament I was in. Super service, super response, super outcome!!!!

Brought a car from Mercedes Stradford Upon Avon and it’s the worst dealership in the UK, sold us a car inherent with problems and do nothing but ignore my calls and emails even when instructed by Mercedes UK to rectify the errors on the car for poor paint work, leaking roof, supplied with damage, absolutely disgusting stay well clear

Be very careful to go through every feature before committing to taking delivery of a new vehicle, as Mercedes frequently changes spec and removes features that should be included. Don't be fooled by brochures or operator manuals describing standard features - as these are often misleading and non-existent.

Zero customer service or care after the sale is complete, the promises of exceptional customer service advertised/touted on Mercedes website are purely lip service, and completely false in my experience. Don't expect any help from Mercedes.

I purchased a 21 plate GLC 300 e 4MATIC AMG Line Premium Plus, which cost over £50,000, expecting premium quality and service to match. Unfortunately, the experience has been frustrating and disappointing from both a product and support standpoint.

The digital dashcam has never worked properly. Despite visiting the dealership multiple times, including the Watford branch, and dealing with polite and well-meaning staff, the problem was never resolved.

There is also a persistent leak in the screen wash tank, requiring weekly refills despite no use. More seriously, the electric crank ventilation valve failed, triggering the engine warning light. I was informed this is a common issue with this hybrid model, which is unacceptable for a four-year-old vehicle, especially one at this price point. The cost to repair is also surprisingly high for what appears to be a known fault.

In addition to the visits, I’ve spent hours on the phone with Mercedes-Benz customer service and exchanged at least 10 emails. Although the team is always polite, no concrete solutions or accountability were offered — just courteous replies and no resolution.

For a car in this class, I expected far better reliability, build quality, and aftersales support. It’s been a frustrating experience and not what you would expect from a brand like Mercedes-Benz.

As ever the service I received at MB Sinclair Cardiff when purchasing my new car recently was excellent. Josh Bowen, my sales executive, couldn’t have been more helpful and nothing was too much trouble Josh is highly professional, courteous, caring and friendly without being over familiar. He was endlessly patient with me, searching for the perfect colour, model, specification…even when I changed my mind , cancelling my order and starting over to get me a sleek coupé not my usual cabriolet…
Also huge thanks to George Hadjikoumi now Sales Manager at Sinclair Cardiff who has always looked after me over the many years I’ve bought Mercedes Benz.
He and Josh are the Dream Team!

Bought a 2nd hand GLC from Ipswich. The sale process was amicable although I felt I was paying top price for the car and got minimum price for my trade in. After purchase I noticed there was only 41/2 months remaining on the service interval. When I approached the salesman he was unsympathetic and said it’s Mercedes policy to only do a service if there was less than 90 days remaining. Why didn’t he advise me of this? Every other car I’ve purchased always came with 12 months service. I felt this fact had been kept from me. When I contacted the manager he was more sympathetic and we came to an amicable agreement. Disappointed with the lack of help from the salesman. Considering I’d just spent 26k the salesman could have been more amenable. What should have been an enjoyable experience left me deflated